See all properties

SureStay by Best Western Miles City

2.5 star property

Choose dates to view prices

Photo gallery for SureStay by Best Western Miles City

Reception
Business center
Fitness facility
Free daily full breakfast
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed) | Desk, laptop workspace, blackout drapes, soundproofing

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot Tub
  • Gym
  • Pool
  • Parking included
  • Pet friendly
$97
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
1015 S Haynes Avenue, Miles City, MT, 59301
  • Place, Miles Community College
    ‪8 min walk‬
  • Place, Miles City Town & Country Club
    ‪12 min walk‬
  • Place, Wibaux Park
    ‪13 min walk‬
  • Airport, Miles City, MT (MLS-Miles City Municipal)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(5 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed) | Desk, laptop workspace, blackout drapes, soundproofing

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • 400 sq ft
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Reception
Fairbridge Inn & Suites, Miles City
  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.4 out of 5, Excellent, 1,200 reviews
Fairbridge Inn & Suites, Miles City

About this property

SureStay by Best Western Miles City

Miles City hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a fitness center and a sauna. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and express check-in. Housekeeping is available on request.
SureStay by Best Western Miles City offers 53 accommodations with DVD players and coffee/tea makers. Accommodations offer separate dining areas. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and in-room massages can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, SureStay by Best Western Miles City provides a hot tub, a sauna, and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, express check-in, and express check-out. Onsite secured self parking is complimentary.

SureStay by Best Western Miles City is a smoke-free property.

A complimentary full breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Crib (surcharge)
  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Business center

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 steps to reach entrance
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Separate dining area

More

  • 5G smartphone data speed
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Free limited smartphone calls
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Limited smartphone data usage
  • Printer
  • Separate sitting area
  • Smartphone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in fee: USD 50 for check-in between midnight and 7:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per pet, per day (maximum USD 350 per stay), plus a one-time cleaning fee of USD 25
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 20 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25 per accommodation, per day
  • Cleaning deposit: USD 25 per day
  • A damage deposit of USD 25 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per day (maximum USD 350 per stay) plus USD 25 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between midnight and 7:00 AM
  • Late check-out fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Best Western War Bonnet
Best Western War Bonnet Inn
Best Western War Bonnet Inn Miles City
Best Western War Bonnet Miles City
War Bonnet Inn
Miles City Best Western
Best War Bonnet Inn
Surestay By Best Miles City
Best Western War Bonnet Inn
SureStay by Best Western Miles City Hotel
SureStay by Best Western Miles City Miles City
SureStay by Best Western Miles City Hotel Miles City

SureStay by Best Western Miles City Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 27 out of 96 reviews
Rating 8 - Good. 31 out of 96 reviews
Rating 6 - Okay. 19 out of 96 reviews
Rating 4 - Poor. 9 out of 96 reviews
Rating 2 - Terrible. 10 out of 96 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Dusti

Business traveler
Liked: Cleanliness, staff & service

The staff are extremely helpful and pleasant.

Stayed 1 night in Aug 2025

8/10 Good

Alan

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and I plan on staying there again in 10 days
Stayed 1 night in Aug 2025

4/10 Poor

Katherine

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

We left.

In fairness, we never got into the room. We arrived late evening to an empty lobby which had a massive bin of what looked to be dirty laundry sheets in the breakfast area and no employees in the lobby, which looked really nothing like the photos. There were lots of dudes hanging out in their rooms with the doors wide open to the outside, which made us feel very watched. I’ve never just walked on a reservation before, but it was just me and my daughter and it was sufficiently leery that we felt unsafe. So we left. Reading later reviews, we saw that many folks reported the pool and hot tub that are advertised have not been usable for months, and that similarly unclean conditions have been reported frequently. We found another much safer and cleaner feeling place in town for just a few dollars more.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly stay

This hotel is possibly one of the friendliest ones I've stayed at. All the staff went out of their way to welcome everyone and they were super helpful with giving a good lay of the town and what goes on. The rooms were dated but very clean and the continental breakfast was a stand warm breakfast with waffles, biscuits and gravy and eggs. I will definitely stay again.
Stayed 1 night in Aug 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in
Stayed 1 night in Aug 2025

8/10 Good

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick & efficient.
Stayed 1 night in Aug 2025

6/10 Okay

Colin

Traveled with family
Disliked: Amenities, property conditions & facilities
We chose this facility for the pool and weight room. The pool was empty and being repaired. The weightroom that was advertised in the photos was for staff and the equipment was not functional. That said the rooms were clean and the showers warm so we were able to rest and press on the next morning.
Stayed 1 night in Aug 2025

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a good option for the price point. When we arrived the pool and hot tub were out of order, but after we had dinner we did not want to get into our swimsuits anyways. We were able to walk a few short blocks to dinner. There were several options. Breakfast was provided, it was fairly standard choices, biscuits and gravy, pastries, cereal, etc. Staff was friendly. Decent place for us to spend the night as we were passing through.
Stayed 1 night in Aug 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Jerrad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They advertise having a pool and being pet friendly but the pool is empty and theu do not have an outdoor area to take your pet to relieve itself. The rooms are blocked open prior to you ariving letting insects in and the ac is turned off. The beds looked like they were made by my 12 yr old. And there was trash on the floor under the AC unit as well as someones dirty headband between a bed and the nightstand. The staff didnt even recognize me when I went to checkout approximately 15 minutes after checking in until they looked at my room key. The pictures online appear to be either from when it first opened or edited to be brighter than the lobby and rooms actually are.
Stayed 1 night in Aug 2025

2/10 Terrible

Lauren

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is not as advertised. Old hotel and very dirty. Pool under maintenance and exercise room did not have any working equipment and had not been picked up or cleaned.
Stayed 1 night in Aug 2025

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service

Family reunion

The breakfast was good. The beds were very comfortable. The hide-a-bed needs a new mattress. The toilet is very low. The carpet could use a deep clean.
Stayed 3 nights in Jul 2025

2/10 Terrible

Ruth Wheaton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dated. Broken features. TV complicated, staff wanted tip to fix and explain. Mediocre breakfast. Iffy neighborhood.
Stayed 1 night in Jul 2025

6/10 Okay

Adam

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

Roshanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was difficult, breakfast was a litle lacking but im sure railrosd and cobstruction workers had their share. I should have gotten up earlier
Stayed 1 night in Jul 2025

2/10 Terrible

Brian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby and swimming area has a mold and mildew smell to it. There is carpet in the swimming area.
Stayed 1 night in Jul 2025

2/10 Terrible

Kylie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My bed spread had stains and blood on it and the floor was covered in crumbs and dirt.
Stayed 1 night in Jul 2025

8/10 Good

Patrick

Stayed 1 night in Jul 2025

6/10 Okay

Mehrdad

Traveled with partner
Liked: Staff & service
We stayed 1 night only as an overnight stopover in our road trip. It is a nice enough roadside motel, nothing amazing. The town centre of Miles City is a short drive away and seems nice but we did not really get a chance to explore it
Stayed 1 night in Jul 2025

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was empty
Stayed 1 night in Jul 2025

8/10 Good

Sandra

Friendly
Stayed 1 night in Jul 2025

10/10 Excellent

Don

Stayed 1 night in Jul 2025

2/10 Terrible

kari

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here for 20 minutes and left Bed noisy ,bathroom floor sticky and heater smelled like it was going explode. Non refundable so I'm out 144$
Stayed 1 night in Jul 2025

2/10 Terrible

Marlys

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible

Not what hotels com said it was. It is a best western now. No pool. People living in hotel. Felt unsafe
Stayed 1 night in Jul 2025

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the best experience

The room was outdated, smelled odd- especially with the air cooler on. The beds were not comfortable and you could tell it wasn’t cleaned properly.
Stayed 1 night in Jul 2025