6/10 Okay
Karen
Jul 16, 2025
Liked: Cleanliness, staff & service
Disappintment don’t pay to upgrade
Very disappointed this was NOT the deluxe room we had paid extra for. I was really looking forward to staying in the room I had booked.
When I queried the room and the fact that the toilet flush was broken I was offered to look at a standard room & the housekeeping were to blame for not reporting the broken flush apparently. They had also never heard of hotels.com. The window only opened a tiny bit so we had to go and buy a fan.
In the morning they replaced the toilet flush and offered me the room I had booked that evening. There was no point in packing and unpacking as we were leaving early the next day. Also the room was advertised with a coffee machine and I queried this then later I noticed the reference to the coffee machine replaced with free teabags!.
Looking back on the photos we paid for a deluxe double room with reviews “Exceptional” I think we were given a basic double room with a harbour view.
Photos 1 the room we booked and rest if photos what what we were given 😡 I’d like back the money I paid for a deluxe room for the room we were robbed off with.
Also don’t expect to get any sleep as a noisy pub & restaurant below.
Karen
Stayed 2 nights in Jul 2025