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Best Western Plus Brookside Inn

3.0 star property

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Photo gallery for Best Western Plus Brookside Inn

Exterior
Lobby
Outdoor pool
View from room
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Housekeeping
  • Pet friendly

Explore the area

Map
400 Valley Way, Milpitas, CA, 95035
  • Great Mall of the Bay Area
    ‪3 min drive‬
  • BAPS Shri Swaminarayan Mandir
    ‪3 min drive‬
  • Cisco Systems Corporate Headquarters
    ‪5 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

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Reception

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  • Pet friendly
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4.4 out of 5, Excellent, (598)
The price is $167
per night
includes taxes & fees
Apr 30 - May 1
Hampton Inn Milpitas

About this property

Best Western Plus Brookside Inn

3-star Milpitas hotel close to Great Mall of the Bay Area
Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite.
Best Western Plus Brookside Inn offers 79 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

This Milpitas hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
In addition to an outdoor pool, Best Western Plus Brookside Inn provides a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Best Western Plus Brookside Inn has designated areas for smoking.

Guests are offered a complimentary buffet breakfast each morning. A complimentary manager's reception is offered each day.
Kinara Lounge - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English, Filipino, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Kinara Lounge

Things to do

  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day (maximum USD 100 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day (maximum USD 100 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Brookside
Best Western Brookside Inn
Best Western Plus Brookside
Best Western Plus Brookside Inn
Best Western Plus Brookside Inn Milpitas
Best Western Plus Brookside Milpitas
Best Western Milpitas
Best Western Plus Brookside Hotel Milpitas
Milpitas Best Western
Best Plus Brookside Milpitas
Best Western Plus Brookside Inn Hotel
Best Western Plus Brookside Inn Milpitas
Best Western Plus Brookside Inn Hotel Milpitas

Best Western Plus Brookside Inn Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 417 out of 1001 reviews
Rating 8 - Good. 361 out of 1001 reviews
Rating 6 - Okay. 134 out of 1001 reviews
Rating 4 - Poor. 51 out of 1001 reviews
Rating 2 - Terrible. 38 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Doris

Stayed 3 nights in Nov 2024

10/10 Excellent

Doris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating, friendly and helpful
Stayed 2 nights in Jan 2025

6/10 Okay

Babbalpreet

Business traveler
Liked: Cleanliness, staff & service
I really loved the breakfast menu they had, it was the best. One thing I found weird was that the washbasin was part of the room instead of the washroom.
Stayed 2 nights in Dec 2024

6/10 Okay

Barbara

Stayed 1 night in Dec 2024

10/10 Excellent

CARMELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

HongMai, Renton

Stayed 2 nights in Nov 2024

10/10 Excellent

Rudy, Pico Rivera

Stayed 2 nights in Nov 2024

4/10 Poor

Bhupendra

Disliked: Staff & service, amenities, property conditions & facilities
The whole area smells of trash. In the hotel, carpets look like they have not been cleaned for years. Complimentary breakfast is a joke. Same menu everyday. Only potatoes if you are vegan. Plus the staff kept following us like we were about to steal something from their breakfast setup. They count towels and you can get only one fresh towel per person every day. If you miss the housekeeping lady in the morning then you will have to chase them to get fresh towels. I have stayed at other best western properties for much cheaper than what they charged here and had better experiences. Person at the front desk said that a 30 min extra time counted as late checkout. So we didnt take the risk and exited on time. All this when there were hardly two rooms occupied.
Stayed 5 nights in Dec 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at the property. The same employee that checked us in last year was the same this year. That was a nice treat because he is very pleasant! The hotel rooms are very neat and clean. Even though it's located close to the highway you don't much of the traffic noise. And the breakfast was great!
Stayed 1 night in Nov 2024

10/10 Excellent

kristie, ione

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful
Stayed 2 nights in Nov 2024

10/10 Excellent

Kristina, Fair Oaks

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome and huge bed!
Stayed 1 night in Dec 2024

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super nice. Rooms have balconies with nice furnishings. Easu self parking where you can see vehicle. .
Stayed 1 night in Nov 2024

2/10 Terrible

Elizabeth

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Mauricio

A
Stayed 2 nights in Nov 2024

10/10 Excellent

HongMai, Renton

Stayed 2 nights in Nov 2024

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great breakfast and happy hour
Great location, I have been staying in San Jose every week for over a year and staying at different places, this is my favorite they have the best breakfast and Monday thru Thursday they have dinner and all you can drink Bar for 30$.
Stayed 1 night in Nov 2024

10/10 Excellent

Mauricio

A
Stayed 2 nights in Nov 2024

10/10 Excellent

CARMELO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little hidden gem
I absolutely love this hotel. The breakfast is fantastic, the Staff is really great and the rooms are absolutely wonderful . I’ve been traveling back-and-forth from Florida to California for many years staying at different hotels, and this little gem popped up and I was immediately hooked. I loved my room. It was almost like a really cozy French château with French doors and a veranda I kind of felt like I was at the Beverly Hills hotel with the way that I was greeted when I got there from a gentleman name, Michael, he was superior with his customer service professionalism. He helped me with my luggage. He helped me with many things with the room as well as brought up my DoorDash order when it arrives he answered all my questions and it made my stay feel very luxurious if you’re definitely looking for a gem of a place to stay , this hotel is really the way to go
Stayed 4 nights in Nov 2024

6/10 Okay

Jeannette

Traveled with family
Liked: Cleanliness, staff & service, amenities
I like the convenience of walking distance shops and food. Easy check in (weekday), colours are nice inside and outside of building, room is clean, pillows and bed is firm and great breakfast selections. What I didn’t like is the smell in the hallway, the carpet in the hallway and in the bedroom. That was a turnoff for me plus, I saw how easy it is to enter the lounge from the outside without checking at the front desk- lacks security, since I saw a staff member hug someone from what seems to be non hotel guests and were able to eat breakfast. That same staff person asked me my room number but did not ask the couple that came in from outside. I find that appalling. So I’m a bit skeptical of this hotel. Hope management can take care of this as some guest, like me, are always observing of the surroundings. I travel frequently so this will be the same rating I will give under all the other websites I survey.
Stayed 1 night in Nov 2024

4/10 Poor

Barbara

Stayed 1 night in Oct 2024

2/10 Terrible

Amr

Disliked: Staff & service
Unfriendly staff. Unprofessional attitude. Staff may or may not be present at the front desk and get annoyed when you look for them. On top of all this, they couldn’t find my reservation because they forgot to check their email (I booked through another agent) and had me call the agent for 30mins just to get to tell the hotel staff to check their email. Avoid at his place at all costs.
Stayed 1 night in Nov 2024

8/10 Good

Carmelo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean and the employees was very nice.. i would book again..
Stayed 3 nights in Oct 2024

2/10 Terrible

Barbara

Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Doris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Oct 2024