2/10 Terrible
VANDHANA, SAN JOSE
Traveled with family and small children
Apr 28, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We rsvp to stay here thinking because of its reputation/name, plus past reviews would be a great spot. Location is central to many other amenities so that’s great. Just our room was not very clean, odor, living room window directly by front entry door there was a large pet pee stain on carpet/curtain bottom; we notified hotel and we were told it is a noted issue and we not worry about it as pertains to us getting charged for it or anything. So, if that was and has been an issue with the room, why wasn’t I provided a different room from the beginning? Also bathroom (all 3 soap dispensers were empty), gal at front desk did help to provide small toiletries and informed us that housekeeping would not be in until next day AM to refill. We felt room was very dirty and odor of pet pee stain, so there was a Target not too far and we went and got some cleaners and air fresheners to utilize for the room on our 1-night stay. We would have complained to change our room, but we have small children and we checked in later in day so we were exhausted and didnt have energy to complain or put up a fight about the room condition; so we just made the best of it. But we paid way more to stay here vs. other hotel options thinking our experience would have been better off but was not the case.
Now, the breakfast area, lobby, front desk those are all excellent and clean and breakfast was great with a variety of items.
Overall the hotel is nice, maybe we just got a bad room not sure.
VANDHANA
Stayed 1 night in Apr 2025
