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Quality Inn & Suites

2.5 star property

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Photo gallery for Quality Inn & Suites

Suite, 1 King Bed, Non Smoking | Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets
Free buffet breakfast
Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets
Lobby
Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Spa
  • Pool
  • Pet friendly
  • Laundry
$76
includes taxes & fees
Dec 28 - Dec 29

Explore the area

View in a map
2433 W Washington St, West Bend, WI, 53095
  • Place, Eisenbahn State Trail
    ‪2 min drive‬
  • Place, Regner Park
    ‪2 min drive‬
  • Place, West Bend Labyrinth Garden
    ‪4 min drive‬
  • Airport, Fond du Lac, WI (FLD-Fond du Lac County)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(23 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very Good, 843 reviews
Country Inn & Suites by Radisson, West Bend, WI

About this property

Quality Inn & Suites

West Bend hotel with indoor pool
Along with a full-service spa, this smoke-free hotel has an indoor pool and spa services. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Change of towels is available on request.
Quality Inn & Suites offers 49 accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include an indoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA. The spa is equipped with a hot tub. The spa is open daily.
Quality Inn & Suites features a full-service spa and an indoor pool. Wireless Internet access is complimentary. A complimentary breakfast is offered. This West Bend hotel also offers spa services, complimentary newspapers in the lobby, and laundry facilities. Onsite self parking is complimentary.

Quality Inn & Suites is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Full-service spa

  • Hot tub
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 15 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Inn West Bend
Quality West Bend
Quality Inn & Suites Hotel
Quality Inn & Suites West Bend
Quality Inn & Suites Hotel West Bend

Reviews

Quality Inn & Suites Reviews

7.6

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 169 out of 525 reviews
Rating 8 - Good. 182 out of 525 reviews
Rating 6 - Okay. 94 out of 525 reviews
Rating 4 - Poor. 44 out of 525 reviews
Rating 2 - Terrible. 36 out of 525 reviews

Reviews

8/10 Good

Raeann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfortable, the room was clean. The bathroom was a little less than, but it was ok.
Stayed 4 nights in Aug 2025

10/10 Excellent

Taeja, Hartford

Stayed 1 night in Aug 2025

8/10 Good

Jennifer, Gladstone

Traveled with family
Liked: Staff & service, property conditions & facilities
Room could use better cleaning and carpet replaced.
Stayed 2 nights in Aug 2025

4/10 Poor

Janet

The place was damp, smelly, musty,. The room smelled, but I was exhausted so I didn’t leave. There was banging all night long. It was not a quiet place to stay and I’m sure this was no fault of theirs but the police and ambulance were there at 1 o’clock in the morning taking someone out. The only saving grace was the pool and sauna.
Stayed 1 night in Aug 2025

8/10 Good

Pete

Traveled with partner, Traveled with pets
Liked: Staff & service
The first room we stayed in was quite dirty and there was a very strong mildew smell, i assume it was from the air conditioning the carpet was very wet under the unit. We got in very late so the next morning i talked to the desk clerk and explained the situation. She was very kind and switched us to a different room right away. The second room we stayed in was clean and very comfortable. The hotel just needs some updating and a good cleaning but the staff was very nice and it was quiet
Stayed 2 nights in Aug 2025

8/10 Good

Matthew

Stayed 2 nights in Aug 2025

8/10 Good

Mary Ann

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Swearing screaming and fight so I couldn’t sleep owners did nothing
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better choice then hotel across the street

Loved the bisquits and gravy with scrambled eggs. Beds was comfortable. Staff is helpful and friendly
Stayed 2 nights in Jul 2025

2/10 Terrible

Tress

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Paid over $200 per night for a room that was worth maybe $50. Hallways dingy and unclean, rooms dated the ac made noise all day and night. Will not stay here again
Stayed 2 nights in Jun 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2025

10/10 Excellent

Maung

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, we love using your hotel for our business needs!
Stayed 3 nights in Jul 2025

8/10 Good

Judson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price Quiet room Clean
Stayed 1 night in Jul 2025

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Door did not latch without assistance. Shower rod falling down. Toilet dirty on arrival.breakfast frequently out of ‘hot’ items, and lukewarm sausage gravy
Stayed 6 nights in Jul 2025

4/10 Poor

LEARE

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The shower curtain smelled of mold. The carpets were very stained all over the place. The staff was very nice but I will not stay there again. They do not seem to cleaning / maintaining the property. It is just slowly getting very run down.
Stayed 1 night in Jul 2025

8/10 Good

James

Traveled with partner
Liked: Staff & service, amenities
At some point carpet needs to replaced and customers need to use quiet voice after 10pm.
Stayed 1 night in Jul 2025

6/10 Okay

Ryan

Stayed 2 nights in Jul 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Joan

The hospitality and guest services were fantastic. Very friendly, helpful, and provided a nice breakfast spread.
Stayed 2 nights in Jun 2025

10/10 Excellent

William, Evansville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

4/10 Poor

Toni

Disliked: Cleanliness, property conditions & facilities

Not clean

Bathroom was disgusting. The outside front of the tub looked like it hadn’t been cleaned in months. Toilet was dirty. The floor, especially near the tub, was very grimy - nastiness in the corners. The carpet in the room had random wet spots. One good thing, the a/c worked great.
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

good enough

Rooms were overall comfortable and mostly clean. Top bedspread had some questionable brown stains and the toilet bowl inside had mildew that could use a good scrub. There also is no elevator which was kind of a pain since we were in town for a wedding and had a lot of stuff to haul.
Stayed 2 nights in Jun 2025

2/10 Terrible

Kristy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting. We were in a suite so it was mediocre but there were people smoking cigarettes in their rooms right next to us. The whole hallway constantly reeked like smoke. We would complain and just be told it was “from their clothes.” No reason for it in a non smoking hotel, especially in summer when there is a door 10 feet away to be used for smoking outdoors. Then it smelled like pot outside and when my kids were swimming we could see grown men through the window clear as day smoking joints outside. On the last night I was woken up to adults outside my room laughing at 3 am about how the cops kicked them out of the bars. After 10 minutes I tried to call the desk to address this but there’s no number to call them anywhere in the room or online! It was just me (a 36 year old female) and my 2 year old daughter in the room so I didn’t feel comfortable confronting intoxicated adults bragging about being escorted out by cops. How can you not have a way to reach the desk? What if my safety was at stake?? NEVER again will stay at a quality inn and we stay at hotels every weekend for family softball tournaments. Horrible service. Care more about catering to their cigarette and pot-smoking drunk obnoxious guests than families who follow the rules and just dont want to smell like an ashtray every time they leave their room.
Stayed 2 nights in Jun 2025

4/10 Poor

Holly

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
P
Stayed 1 night in May 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Great place, clean, n they leave you wlob which is nice
Stayed 1 night in Jun 2025