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SureStay Plus by Best Western Mobile I-65

2.5 star property

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Photo gallery for SureStay Plus by Best Western Mobile I-65

Reception
Lobby
Free daily continental breakfast
Desk, laptop workspace, iron/ironing board, free WiFi
Property amenity

Reviews

6.4 out of 10

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Air conditioning
$74
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
180 W Interstate 65 Service Rd S, Mobile, AL, 36608
  • Dauphin Street
    ‪11 min walk‬
  • Spring Hill College
    ‪13 min walk‬
  • University of South Alabama
    ‪7 min drive‬
  • Mobile, AL (MOB-Mobile Regional)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Plus by Best Western Mobile I-65

Mobile hotel with free breakfast
A fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
SureStay Plus by Best Western Mobile I-65 offers 94 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Mobile hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Onsite self parking is complimentary.

SureStay Plus by Best Western Mobile I-65 is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Inn Hotel Mobile
Comfort Inn Mobile
Surestay Plus By Mobile I 65
Comfort Inn I 65 at Airport Blvd
SureStay Plus by Best Western Mobile I 65
SureStay Plus by Best Western Mobile I-65 Hotel
SureStay Plus by Best Western Mobile I-65 Mobile
SureStay Plus by Best Western Mobile I-65 Hotel Mobile

SureStay Plus by Best Western Mobile I-65 Reviews

Reviews

6.4
Rating 10 - Excellent. 102 out of 307 reviews
Rating 8 - Good. 50 out of 307 reviews
Rating 6 - Okay. 41 out of 307 reviews
Rating 4 - Poor. 32 out of 307 reviews
Rating 2 - Terrible. 82 out of 307 reviews

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kermit

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2025

8/10 Good

noelle

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Frustrating

Hotel was nice, large room, great AC in 100 degree temp, great shower, good bed but room had no towels available til morning, had popcorn, fake fingernails and an earring on the carpet. Also pillowcases had hair and make up on 2 of them. Could be a nice place with better attention.
Stayed 1 night in Jun 2025

6/10 Okay

Lakimfeya

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Need a few little touch ups the stay was comfortable wasn't sure I they were short of housekeeping
Stayed 1 night in Jun 2025

8/10 Good

Jordan

Liked: Staff & service
Disliked: Amenities
So, obviously not the highest end place. For for a mid 60’s a night fee, I had a decent bed, relatively clean place, and the girl at check-in was friendly. You don’t stay in lower end hotels and expect a 5* stay. It was exactly what I paid for and I was satisfied.
Stayed 1 night in Jun 2025

4/10 Poor

Glen

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Tamia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome love it !
Stayed 1 night in Jun 2025

6/10 Okay

Lornnia

Liked: Cleanliness, staff & service, room comfort

Comfortable

The carpet smells like fabulouso and mildew. The room very clean I did have a bad experience someone was in my room I got another room
Stayed 1 night in Jun 2025

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service up The frame was, it's not under the time that we got there. We had to move to another room after being told to leave and come back and check-in time, that would be ready. No alarm clock, no phone in the room. There was water on the sheets when we got there to run that changes too. And then um We had to ask for them to come and remove them and reducing them.I would never stay there again.It really soaked I would really love to have a refund
Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for the price. Staff/Check-In host (L. Moore) was amazing!
Stayed 1 night in May 2025

10/10 Excellent

Rafael

Stayed 5 nights in May 2025

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place was disgusting!!! The room had big roaches, smelled bad, the TV didnt work and i didnt feel safe leaving my car in the parking lot. Never again!!! The only thing was thw lady in the front was nice.
Stayed 1 night in May 2025

10/10 Excellent

Krystin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Keziah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst ever, the floors were dirty and sticky, the hallways stank and the trash cans were over flowing, the, the waffle machine was empty the juice machine was empty, they were out of towels and the bed looked like it was to recently used, the customer service sucks the manager at the front desk was rude
Stayed 1 night in May 2025

6/10 Okay

Greg

Liked: Cleanliness, property conditions & facilities
The room was damp and smell damp, only 1 wash cloth for 2 people, Kleenex box was empty, no bath mat for the floor. Would not recommend.
Stayed 1 night in May 2025

2/10 Terrible

Damyana

Disliked: Cleanliness, property conditions & facilities
I am writing to express my disappointment with my recent stay. Upon checking into my room, I discovered a roach infestation, which is completely unacceptable. Additionally, the continental breakfast that was advertised was not provided, which added to the inconvenience. To make matters worse, I had to switch rooms due to these issues, and I experienced difficulty gaining access to my new room, causing further frustration. I hope you take these concerns seriously and address them appropriately. I would appreciate a response and some form of compensation for the inconvenience.
Stayed 7 nights in May 2025

10/10 Excellent

Katherine Corey

Great spot.
Stayed 19 nights in Mar 2025

2/10 Terrible

Roger

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I had no shower curtain, no comforter, remote don’t work, I had to get new keys every day, and the entire place was dirty and stinky.
Stayed 10 nights in Apr 2025

4/10 Poor

Kendall

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This was a last minute booking when my planed reservation at another hotel fell through. The guy at the desk was good, and the A/C worked really well, but the property need good cleaning, the glass around the rear door had been broken in multiple places, and the hall ways smelled heavily of weed.
Stayed 1 night in Apr 2025

2/10 Terrible

Rohan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They Kept my deposit for something I didn’t do. for smoke alarm being taking down when it was down when I first got the room.
Stayed 1 night in Apr 2025

2/10 Terrible

Mike

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
What can I say about this hotel. It boasts a certain "charm". From the television where the remote control is optional and you have to request one at the front desk, only to enjoy the soft gentle hum of no signal on the actual TV. But if you squint and turn the sound off, you can pretend you're looking out a window at a snowstorm. And if that doesn't do it for you, you can sleep easily knowing that the smoke detector is plugged in, and you can tell because it's hanging from the ceiling by its wires. Then relax and it's inviting lavatory, but be warned there's only one roll of toilet paper, and extras cost more. The perfect getaway for the young couple looking to end it all
Stayed 1 night in May 2025

8/10 Good

Wesley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay on a budget!
Stayed 6 nights in Apr 2025

2/10 Terrible

O'Neal, Pensacola

Disliked: Cleanliness, staff & service, property conditions & facilities
No cover on the bed. Only a sheet. I requested a blanket or cover but never received one.
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel for a great price

Everyone one that worked was friendly and nice.
Stayed 4 nights in Apr 2025

2/10 Terrible

Latonika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uncomfortable

Room 131 was a non smoking area but it wasn't form the looks of it.
Cracked window made it noisey
Curtains would close made it uncomfortable
Stayed 2 nights in Apr 2025