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Servatur Casablanca Suites & Spa - Adults Only

4.0 star property

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Photo gallery for Servatur Casablanca Suites & Spa - Adults Only

Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Outdoor pool, pool umbrellas, sun loungers
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Hot Tub
  • Spa
  • Pool

Explore the area

Map
Avenida de gran Canaria 24, Puerto Rico, Mogan, Gran Canaria, 35130
  • Puerto Rico Shopping Center
    ‪3 min walk‬
  • Puerto Rico Beach
    ‪14 min walk‬
  • Puerto Rico Marina
    ‪18 min walk‬
  • Las Palmas (LPA-Gran Canaria)
    ‪51 min drive‬

Room options

View all photos for Junior Suite Superior High Floor Large Balcony (Single Use)

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite Superior High Floor Large Balcony (Single Use)

  • 377 sq ft
  • Partial sea view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Junior Suite (Superior)

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite (Superior)

  • 377 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite (Superior single use)

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite (Superior single use)

  • 377 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Junior Studio Suite

Premium bedding, in-room safe, desk, blackout drapes

Junior Studio Suite

  • 377 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Junior Suite Superior Large Balcony (Single Use)

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite Superior Large Balcony (Single Use)

  • 377 sq ft
  • City view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Junior Suite Superior High Floor

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite Superior High Floor

  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite Superior Large Balcony

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite Superior Large Balcony

  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite Superior High Floor (Single Use)

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite Superior High Floor (Single Use)

  • 377 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Junior Suite Superior High Floor Large Balcony

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite Superior High Floor Large Balcony

  • 377 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Servatur Casablanca Suites & Spa - Adults Only

4-star Mogan hotel walkable to Puerto Rico Shopping Center
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Servatur Casablanca Suites & Spa - Adults Only offers 97 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Mogan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
In addition to a full-service spa, Servatur Casablanca Suites & Spa - Adults Only features an outdoor pool and a hot tub. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This eco-certified hotel also offers a 24-hour fitness center, a sauna, and a rooftop terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Servatur Casablanca Suites & Spa - Adults Only is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
The Club Restaurant & Bar - This restaurant serves breakfast and dinner.
The Club Pool Bar - This poolside bar serves light fare only. Open daily.
The Club Rooftop Chill Ou - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Norwegian, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 8 to 12 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Club Pool Bar
  • The Club Restaurant & Bar
  • The Club Rooftop Chill Ou

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in half board rates on December 24 will receive the Christmas Gala Dinner, included in the room rate. Guests booked in half board rates on December 31 will receive the New Year's Eve Gala Dinner, included in the room rate. For all other bookings, access to each gala dinner is optional and a fee is charged at the property for guests who wish to attend.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 8 to 12 per person
  • Airport shuttle fee: EUR 60 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Servatur Casablanca Suites &
Servatur Casablanca Hotel
Servatur Casablanca Hotel Mogan
Servatur Casablanca Mogan
Servatur Casablanca Hotel Puerto Rico, Gran Canaria
Servatur Casablanca Adults Only
Servatur Casablanca Suites & Spa - Adults Only Hotel
Servatur Casablanca Suites & Spa - Adults Only Mogan
Servatur Casablanca Suites & Spa - Adults Only Hotel Mogan
Servatur Casablanca
Servatur Casablanca Suites &
Servatur Casablanca Suites Spa Adults Only
Servatur Casablanca Suites & Spa - Adults Only Hotel
Servatur Casablanca Suites & Spa - Adults Only Mogan
Servatur Casablanca Suites & Spa - Adults Only Hotel Mogan

Servatur Casablanca Suites & Spa - Adults Only Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 157 out of 268 reviews
Rating 8 - Good. 84 out of 268 reviews
Rating 6 - Okay. 16 out of 268 reviews
Rating 4 - Poor. 6 out of 268 reviews
Rating 2 - Terrible. 5 out of 268 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike. Staff amazing! Food delish. Rooms super too. And so close to great shops and bars. In particular the Mogan Mall is probably the nicest mall ive been to in years :)
Stayed 10 nights in Nov 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2024

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from large balcony. Stairs from the centre are a killer but only €5 for a taxi.
Stayed 11 nights in Aug 2024

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The large balcony and hot tub was great just what you needed for a relaxing holiday. Rooms were cleaned to a high standard everyday. Staff were friendly and there was a good selection at breakfast. Great location for food, shopping and thw beach.
Stayed 7 nights in Jun 2024

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is lovely. Good food, clean and spacious rooms, helpful and friendly staff. Great pool with plenty of sunbeds and pool bar serving happy hour cocktails and food.
Stayed 6 nights in Jun 2024

10/10 Excellent

Thomas

Stayed 7 nights in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Michelle

Stayed 7 nights in Feb 2024

10/10 Excellent

anne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, handy for commercial centre. Hot tub on balcony was great. Sunbathed on terrace during afternoon and at pool in morning
Stayed 7 nights in Feb 2024

4/10 Poor

Heather

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Renovations needed , spa falling apart , hot tub moderately warm , services not available , staff bored and tired . Not a luxury property
Stayed 3 nights in Dec 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing holiday - room was fab, enjoyed an hour in the spa also - very nice
Stayed 7 nights in Sep 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel in Puerto Rico, GC. Central but high with lots of steps.
Stayed 14 nights in May 2023

10/10 Excellent

Helen

Stayed 9 nights in Apr 2023

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and spacious staff were friendly, breakfast was really good enjoyed the cava with breakfast too, didnt have the room with the hot tub we had booked when we arrived but the room we were put into was identical only had a smaller balcony no hot tub or sun loungers and we were moved to our proper room 11.30 next morning, they gave is free evening meal with a drink as compensation, the negatives were a bit of entertainment at night would be nice, also i think the 3oclock check in is a bit late as the flights from edinburgh arrive early morning and we had to potter around for a few hours with our bags before we could go to the hotel to check in
Stayed 3 nights in Jan 2023

10/10 Excellent

Simona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful holiday ❤
Stayed 7 nights in Jul 2022

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Lovely hotel nice pool,spa and snack bar for lunch. Air con in each room. Overall very nice
Stayed 7 nights in Oct 2021

8/10 Good

Sabrina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021

10/10 Excellent

Niall

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,the roof top was really good place to relax ! Breakfast was good to.
Stayed 3 nights in Jan 2020

6/10 Okay

Vipin Kumar

Liked: Staff & service, property conditions & facilities, room comfort
Ok stay. Would not recommend at the price.
Overall good stay except for the really bad shower area in the bathroom, not just the dirty looking floor but the shower head itself is extremely old and does not function properly. This was on room 307 which was offered to us as an upgrade mentioning the room we booked was not available due to hotel being fully booked.
Stayed 3 nights in Dec 2019

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice hotel, friendly staff, beautiful town. AC could do with an upgrade but that is a minor thing. Rooms new and balconies big
Stayed 11 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Sep 2019

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019