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While I generally refrain from leaving negative reviews, as a seasoned traveler, I must note that the service provided fell below the standards expected of a four or five-star establishment. The check-in process with Ousemma was quite difficult, as the level of assistance provided felt begrudging rather than professional. I would like to gently suggest that guests are essential to the success and continued operation of the hotel. Although the room was satisfactory at first glance, I discovered ants on the mattress when I attempted to sleep. After three phone calls, the staff replaced the sheets, but we were unfortunately awakened later that night to find ants on the bedding once again. Given that the room was on the seventh floor, this suggests a lack of proper cleanliness regarding the mattress or linens. On a positive note, the staff at the pool and restaurants were helpful and very attentive. Overall, however, I cannot recommend this hotel due to the disappointing experience at reception.

We had the best time !! Staff are fantastic, the hotel is beautiful x Food outstanding!

Wonderful hotel. Highly recommended. The only negative is that no one at the hotel reads the messages to the property from guests. I sent an important message that went unread until a corporate office answered but by then it was too late.

We have been there for 2 weeks and every day was amazing. The staff are lovely, food was very tasty and the pools and the sea were great. Loved every minute!