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Diplomat Diani Beach Resort

3.5 star property

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December 2024
January 2025

Photo gallery for Diplomat Diani Beach Resort

Property grounds
Studio | Premium bedding, free WiFi, bed sheets
Terrace/patio
Lobby sitting area
Poolside bar

Reviews

6.4 out of 10

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping

Explore the area

Map
Diani Beach Road, Diani Beach, Kwale County
  • Diani - Chale Marine National Park and Reserve
    1 min walk
  • Diani Beach
    3 min walk
  • Galu Kinondo
    13 min drive
  • Ukunda (UKA)
    15 min drive

Room options

View all photos for Apartment, 3 Bedrooms

Premium bedding, free WiFi, bed sheets

Apartment, 3 Bedrooms

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, free WiFi, bed sheets

Apartment, 2 Bedrooms

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Studio

Studio | Premium bedding, free WiFi, bed sheets

Studio

  • 161 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Premium bedding, free WiFi, bed sheets

Apartment, 1 Bedroom

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior detail

Aqua Resort

Pool
Kitchen
Pet friendly
Parking included
3.8 out of 5, Good, (23)
The price is $52
per night
$64 total
includes taxes & fees
Dec 7 - Dec 8
Aqua Resort

About this property

Diplomat Diani Beach Resort

3.5-star Diani Beach hotel steps from Diani - Chale Marine National Park and Reserve
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a snack bar/deli, a rooftop terrace, and a conference center are onsite.
Diplomat Diani Beach Resort offers 40 accommodations, which are accessible via exterior corridors and feature slippers and complimentary toiletries. Beds feature premium bedding. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include showers with rainfall showerheads.

This Diani Beach hotel provides complimentary wireless Internet access. 28-inch flat-screen televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center and meeting rooms. This Diani Beach hotel also offers an outdoor pool, a rooftop terrace, and barbecue grills. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Diplomat Diani Beach Resort is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM. A complimentary manager's reception is offered each day.
Onsite venue - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
Onsite venue #2 - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop

More

  • Access via exterior corridors
  • Ceiling fan

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KES 5000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Diplomat Diani Beach
Diplomat Diani Diani
Diplomat Diani Beach Resort Hotel
Diplomat Diani Beach Resort Diani Beach
Diplomat Diani Beach Resort Hotel Diani Beach

Diplomat Diani Beach Resort Reviews

Reviews

6.4
Rating 10 - Excellent. 5 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 5 out of 18 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Manon

Traveled with family
Liked: Cleanliness, staff & service
This is not a resort
Ok for 3 nights. The breakfast included is minimal We didn’t have hot shower but was ok because it was hot too. Lots of power breakdown during the stay. The swimming pool is ok but sunbed very old. The staff is friendly. Room clean. No mosquito net during our stay. Just 10 minutes walk from the beach.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel didnt have my reservation placed so I had a problem in the beginning.But the supervisors was friendly and helped us sort out the issue. Overall the other days run smoothly once we had our room the next day.
Stayed 3 nights in Dec 2019

6/10 Okay

Bergitte Imbatu

Traveled with family
Disliked: Cleanliness
Stayed 5 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not resorts, most bad service in my life
I don't know where to start. First at all, it is not resort. It is like apartment village. When we checked in, they tried to give us a tiny room with single bed without fan (we booked studio with kitchen). We did not accept it, they gave us another one. Room was dirty. Fan or wifi did not work. Kitchen had 2 plates and cups, no stove or even water heater. Sink did not come water. Shower comes salty water directly from ocean. Laundry service by hands, dirty towels and sheets. It is not beach front, you need to walk 7min to beach middle of bush. Breakfast. Cold beans, cold pasta, chapata, sausage, cabbage, eggs. Bread sometimes, nothing to put on. One time had raw meatballs. If you are vegetarian, there is nothing for you to eat. First day we arrived we were tired and wanted to eat in “resort restaurant". They had many pages menu, but only they could serve was chicken, rice and fries. Total 8usd plate 1 chickenleg and rice, you have to wait 1,5 hours to come. Waiters brings the bill for you at the same time with a food, and rushing you to pay before you even touch your plate. Second and third night same thing, only chicken. We spoke directly with manager, that go supermarket and buy vegetables,meat, fish.. 4 nights, had only chicken. Waiter begging, please take chicken.. We took tuktuk to ukunda and ate delicious food with 2usd/plate. We asked stove and cooked our meals rest of the days. Bar they served mojito, no ice or alcohol, most bad my life. GO SOMEWHERE ELSE!!
Stayed 7 nights in Dec 2019

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very nice hotel. Awesome breakfast, clean pool. Very friendly accomodating people . Good internet, hot water and internet
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
A budget hotel that is clean. Basically, you get what you pay for; it isn't a luxury hotel and that is reflected in the price.
Stayed 8 nights in Nov 2019

8/10 Good

LenseYadete, Addis Ababa, Ethiopia

Traveled with partner
Liked: Amenities
I had a great time. Very welcoming and comforting stuff. Available 24 hours attending our needs. Property is clean and the rooms are also ok. The tap water is soo salty, couldn't even wash my mouth with it. My only disappointment is the breakfast menu. Only one or two meals are available due to lack of ingredients. But the shefs tried to make the best from what they had. But all in all, we had a great time.
Stayed 3 nights in Dec 2019

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Room is very pretty. Hot water, very cold AC, plentiful breakfast, amazing clean pool, very quiet. Very nice staff, always ready to help. Good internet
Stayed 1 night in Nov 2019

2/10 Terrible

A.K

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No mosquito net and couldn't sleep. .. We canceled but no refundation. ..
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very nice breakfast well done staff friendly,good rooms apart from bath room no cold water well equipped kitchen .
Stayed 1 night in Mar 2019

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Am Anfang gab es Schwierigkeiten wegen der Buchung, weil erst wurde ich vom Taxifahrer ins Bright Star gefahren. Nach langer Diskussion wurde ich dann in das Diplomat hotel gefahren. Da war natürlich alles super und sauber
Stayed 14 nights in Dec 2020

2/10 Terrible

Majbritt

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Virkelig dårlig service
Hotellet var overbooket, så de kunne ikke tilbyde os det vi havde booket, ej heller en seng hver. Vi har også sendt en klage til hotels.com vedrørende dette, men mangler fortsat svar.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We should have been able to predict how bad it would be by the fact that the hotel did not respond to two messages from us and repeated phone calls before we arrived. We should have cancelled then and there. We had selected the option to pay the hotel directly, and when we checked in (late at night) we were given the impression that we had to pay the full amount upfront. So we did. Huge mistake. The WiFi did not reach our room, despite being promised WiFi in our room and all public areas. Even in reception, the WiFi would keep cutting out. Electricity kept cutting out too. The fan in our room was fixed to the wall in an awkward way that did not allow us to position it to blow on us. The lights in the flat were red (yes, seriously, red!) so we couldn't even read in the evening. The breakfast was awful, and the cutlery provided was dirty (it had bits of food on it - disgusting). Turns out, we were the lucky ones. Other guests were complaining that they did not even have water in their room to shower. Other guests were turned away because they were overbooked (despite having already paid online). The manager's attitude was horrific. His response: "This is Africa." Long story short, Expedia arranged for us to relocate to another hotel. However, Diplomat Diani Beach Resort has still failed to refund us for the nights that we did not stay there, despite being instructed by Expedia to issue us with a refund. Stay away, and definitely don't pick the pay direct option.
Stayed 7 nights in Dec 2019

4/10 Poor

Ivo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice.
Located a bit away “from everything”. One guy at reception was very service minded, the rest terribly slow. Things not to like: Breakfast is from 7:30 to 10, but if you come after 9 half the dishes are gone including juice. On request for more I was given the same answer two days in a row; get up earlier! Seriously...? WiFi is terrible, on/off every 5 seconds. The drinkingwater they provide in rooms taste like 1942. Water in shower/tap is salty. In total quite a boring place that will never reach any form for heydays. Will not stay again.
Stayed 5 nights in Dec 2019

2/10 Terrible

Catherine

Disliked: Staff & service, room comfort
very bad no water no shower
No water shower not possible we have to find an other place to Stay
Stayed 1 night in Nov 2019

8/10 Good

HAKAN

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 9 nights in Apr 2019