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Hotel Sapphire

3.5 star property

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Photo gallery for Hotel Sapphire

Terrace/patio
Reception
Terrace/patio
Front of property
Executive Suite | In-room safe, desk, free cribs/infant beds, rollaway beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Pool
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Mwembe Tayari Road, Mombasa
  • Mombasa Island
    ‪2 min walk‬
  • Fort Jesus
    ‪3 min drive‬
  • Mombasa Marine National Park
    ‪6 min drive‬
  • Mombasa (MBA-Moi Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Double Room

In-room safe, desk, free cribs/infant beds, rollaway beds

Superior Double Room

  • 290 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, free cribs/infant beds, rollaway beds

Executive Suite

  • 387 sq ft
  • Sleeps 3
  • 1 Double Bed

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About this property

Hotel Sapphire

3.5-star Mombasa hotel with restaurant
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and a front-desk safe.
Hotel Sapphire offers 56 air-conditioned accommodations with safes and complimentary toiletries. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with satellite channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Mombasa hotel also offers an outdoor pool, a terrace, and dry cleaning/laundry services. Complimentary self parking is available on site.

Hotel Sapphire is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hotel Sapphire has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 for adults and USD 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 10 for adults and USD 10 for children
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Hotel Sapphire Mombasa
Sapphire Mombasa
Hotel Sapphire Hotel
Hotel Sapphire Mombasa
Hotel Sapphire Hotel Mombasa

Hotel Sapphire Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 21 out of 37 reviews
Rating 8 - Good. 11 out of 37 reviews
Rating 6 - Okay. 5 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Frazier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for visitors. The staff is warm and the service was above average. Everyone is so helpful and kind.
Stayed 4 nights in Nov 2024

10/10 Excellent

YVONNE

Business traveler
Liked: Amenities
Good service
Stayed 2 nights in Oct 2024

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities
I was very happy to be back at the Sapphire. Room condition and surrounding area may disappoint some western travelers. Staff and service will not.
Stayed 1 night in Sep 2024

10/10 Excellent

Samina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Stayed 1 night in May 2024

8/10 Good

MOHAMED KASSIM

Stayed 8 nights in Mar 2024

6/10 Okay

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Stayed 1 night in Feb 2024

10/10 Excellent

Florence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Hans Evan Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Stayed 2 nights in Dec 2023

10/10 Excellent

Josephus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will recommend this property
Stayed 1 night in Jan 2024

6/10 Okay

Colin

Liked: Cleanliness
Disliked: Staff & service
Disappointed. This hotel could be so good.
After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu. The room was well appointed and comfortable. We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!
Stayed 1 night in Dec 2023

6/10 Okay

Dathan, Kampala

Business traveler
Liked: Cleanliness, staff & service, amenities
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
Stayed 7 nights in Nov 2023

10/10 Excellent

Laura-

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 2 nights. We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk. Would stay here again.
Stayed 2 nights in Sep 2023

8/10 Good

Ricky

Liked: Cleanliness, staff & service
Not bad but nothing to write home about
It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.
Stayed 1 night in Sep 2023

10/10 Excellent

Janilia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 1 night in Feb 2020

8/10 Good

Michael O

Liked: Staff & service, room comfort
Decent Hotel in central Mombasa
A decent hotel in a good location- close to city center. Staff were friendly and helpful. Every amenity in the room was working.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. Bathrooms were clean. However bed and pillows need improvement. They are not very comfortable.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and convenient for our purposes, room was spacious. The staff was very nice and helpful. The only things I didn't like were there was no coffee service available in the room, and the kitchen service in the restaurant was incredibly slow, just as it had been in the hotel in Kisumu the week before. It took a minimum of two hours to order and eat as a result, which Is just not acceptable. Sometimes hard to find a server during the process. But they were very nice and friendly anyway.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

KASSIMmahatay

Liked: Cleanliness, staff & service, property conditions & facilities
the property is in the city in a quite place and the staff are really nice well worth its money i stayed there for 5 nights and it was really nice will visit again you no the let me stay till 1.00pm when i was sapouse to leave at 10.in the morning and they did not even charge me for it and i really appreciated that will recommend hotel sapphire to any one kassim
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 9 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2018

10/10 Excellent

Radoslav

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 5 nights in Oct 2023