An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and a front-desk safe.
Hotel Sapphire offers 56 air-conditioned accommodations with safes and complimentary toiletries. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with satellite channels.
Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Mombasa hotel also offers an outdoor pool, a terrace, and dry cleaning/laundry services. Complimentary self parking is available on site.
Hotel Sapphire is a smoke-free property.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hotel Sapphire has a restaurant on site.
Room service (during limited hours) is available.
Languages
English, Swahili
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Food and drink
Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 for adults and USD 10 for children
A bar/lounge
A restaurant
Things to do
Outdoor pool
Family friendly
In-room crib
Outdoor pool
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Business services
Meeting rooms
Outdoors
Terrace
Accessibility
No elevator
More
Smoke-free property
Room amenities
Bedroom
Free crib
Rollaway/extra bed (surcharge)
Bathroom
Free toiletries
Private bathroom
Shower
Towels provided
Entertainment
Flat-screen TV with satellite channels
Food and drink
Limited room service
More
Air conditioning
Desk
Safe
Separate sitting area
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately USD 10 for adults and USD 10 for children
Rollaway bed fee: USD 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
We should mention
This property does not have elevators
Property is also known as
Hotel Sapphire Mombasa
Sapphire Mombasa
Hotel Sapphire Hotel
Hotel Sapphire Mombasa
Hotel Sapphire Hotel Mombasa
Hotel Sapphire Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu.
The room was well appointed and comfortable.
We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!
Colin
Stayed 1 night in Dec 2023
6/10 Okay
Dathan, Kampala
Business traveler
Nov 10, 2023
Liked: Cleanliness, staff & service, amenities
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
We stayed here for 2 nights.
We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk.
Would stay here again.
Laura-
Stayed 2 nights in Sep 2023
8/10 Good
Ricky
Sep 8, 2023
Liked: Cleanliness, staff & service
Not bad but nothing to write home about
It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee).
Do not disturb sign ignored by staff and woke us.
The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.
Janilia
6/10 Okay
Verified traveler
Feb 12, 2020
Disliked: Staff & service
Verified traveler
Stayed 1 night in Feb 2020
8/10 Good
Michael O
Jan 8, 2020
Liked: Staff & service, room comfort
Decent Hotel in central Mombasa
A decent hotel in a good location- close to city center. Staff were friendly and helpful. Every amenity in the room was working.
It was clean and convenient for our purposes, room was spacious. The staff was very nice and helpful. The only things I didn't like were there was no coffee service available in the room, and the kitchen service in the restaurant was incredibly slow, just as it had been in the hotel in Kisumu the week before. It took a minimum of two hours to order and eat as a result, which Is just not acceptable. Sometimes hard to find a server during the process. But they were very nice and friendly anyway.
the property is in the city in a quite place and the staff are really nice well worth its money i stayed there for 5 nights and it was really nice will visit again you no the let me stay till 1.00pm when i was sapouse to leave at 10.in the morning and they did not even charge me for it and i really appreciated that will recommend hotel sapphire to any one kassim