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Raglan Lodge

3.0 star property

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Photo gallery for Raglan Lodge

Twin Room, Ensuite
Property grounds
Miscellaneous
Exterior
Double Room, Ensuite | Bathroom

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Parking included
  • Free WiFi
  • Business services

Explore the area

Map
A40 Northbound, Usk, Wales, NP25 4BG
  • Raglan Castle
    ‪3 min drive‬
  • Wye Valley
    ‪10 min drive‬
  • Raglan Castle
    ‪25 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪59 min drive‬

Room options

View all photos for Twin Room, Ensuite

Twin Room, Ensuite

Twin Room, Ensuite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Ensuite

Suite, Ensuite

Suite, Ensuite

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 1 Double Bed

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Bar (on property)

Best Western Pontypool Metro Hotel

  • Parking included
  • Free WiFi
  • Breakfast available
  • Business services
4.4 out of 5, Excellent, (1002)
$111 nightly
The price is $111 total
includes taxes & fees
Best Western Pontypool Metro Hotel

About this property

Raglan Lodge

3-star Usk hotel with free self parking
A business center, a meeting room, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a computer station, barbecue grills, and a picnic area are onsite. Housekeeping is not available.
Raglan Lodge offers 43 accommodations.
The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a business center and a meeting room. This Usk hotel also offers barbecue grills, multilingual staff, and a picnic area. Onsite self parking is complimentary.

Raglan Lodge is a smoke-free property.

Languages

English, Welsh

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Playground

Family friendly

  • Playground

Conveniences

  • 24-hour front desk

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • No elevator

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before 10:00 AM

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators

Property is also known as

Raglan Lodge Monmouth
Raglan Monmouth
Raglan Lodge Monmouth
Raglan Monmouth
Hotel Raglan Lodge Monmouth
Monmouth Raglan Lodge Hotel
Hotel Raglan Lodge
Raglan
Raglan Lodge Monmouth
Raglan Monmouth
Hotel Raglan Lodge Monmouth
Monmouth Raglan Lodge Hotel
Hotel Raglan Lodge
Raglan
Raglan Lodge Usk
Raglan Lodge Hotel
Raglan Lodge Hotel Usk

Raglan Lodge Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 173 out of 601 reviews
Rating 8 - Good. 182 out of 601 reviews
Rating 6 - Okay. 99 out of 601 reviews
Rating 4 - Poor. 64 out of 601 reviews
Rating 2 - Terrible. 83 out of 601 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good Budget stay

Very convenient location. Rooms are a bit dated but for an overnight stay was alright.
Stayed 1 night in Feb 2025

6/10 Okay

Jeffrey

Business traveler
Disliked: Property conditions & facilities, room comfort
Beds and mattresses need to be replaced immediately and the pillows
Stayed 1 night in Feb 2025

8/10 Good

SIMON

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Absolutely fine for an overnight stay. Room was clean and tidy, the shower was decent. Would stay there again.
Stayed 1 night in Feb 2025

4/10 Poor

Peter

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Basically a motorway service station. Staff were rude on arrival. Your keys needs collecting from the petrol station . Whole building smelled damp and musty. The room was cold on opening up , the cleaner however had left the heater on full so on our return from the afternoon out the room was unbearable. I wouldn't book again.
Stayed 1 night in Feb 2025

2/10 Terrible

Leigh

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad stuff in order: Got key from understandably stressed petrol station operator. You'll be fined in you dont register your reg number accurately. Walked across petrol forecourt to get to accommodation. Inside, buckets in multiple locations to catch drips from leaky roof. Strong damp smell from all carpets in shared areas. Once in room, grubby, old carpets, small 4'6" double bed. Heater off, cold for 30 minutes at least. Multiple issues in shower room - toilet roll holder broken/gone, toilet and its backboard moved alarmingly when you sat on it. No shelf for soap etc. Residue on shower tray. TV remote didnt work - went back over to Asda/petrol station and they replaced batteries - still didnt work. TV had literally one button to control all its functions, I kid you not. We were next to main door which banged loudly every few minutes until about midnight. OK, so it was cheapish (we paid £43) but frankly if you buy a site like that (which was surprisingly busy) for millions, you'd need to put some of your loadsa money into making it to modern, western standards. I've stayed in better places in Egypt.
Stayed 1 night in Feb 2025

6/10 Okay

Andrew

Business traveler
Liked: Cleanliness
Cost was outstanding- £40. Room was massive and clean Mattress was terrible- like a camping mattress. Toilet and bath didn’t function properly. Was very clean. Overall- you get what you pay for and the value for money here was pretty good. It’s good basic
Stayed 1 night in Feb 2025

8/10 Good

M

Liked: Cleanliness, property conditions & facilities, room comfort

Basic but good value

Basic but good value
Stayed 3 nights in Jan 2025

2/10 Terrible

Verified traveler

Not satisfied

Went into room, was cold, cobwebs all over the place, rubbish still in bins, pillows dirty, the room smelt damp and rotten. Wasn’t expecting this, the photos on website are not what the room was. We didn’t even stay, very disappointed. The hallways were all marked and dirty, the carpets were stained and just had a horrible damp smell.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Good stay

The room was just as shown on the photos. I had seen some negative reviews so had some apprehension, but there were no problems on our visit. Comfortable beds, hot water, good heating, reasonable carpet; 24/7 Asda shop and other facilities at the service station. No fridge or cooking facilities, but I took a microwave and had no problems. Overall the property seems to have some maintenance issues with various buckets strategically placed to catch drips in the foyer and one corridor: but these didn't detract from our stay. The in-room booklet was out of date and tatty, but we managed fine. Be aware there's no access from A40 westbound. Use the minor road from Monmouth to Raglan, or go beyond (towards Abergavenny) to Raglan and do a U-turn.
Stayed 6 nights in Dec 2024

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Good value but could do with a good clean
Stayed 1 night in Dec 2024

6/10 Okay

Mark

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Convenient and cheap stay, but place could be cleaner and a lot of repairs required, the buckets for leaks isn't a great selling point.
Stayed 3 nights in Dec 2024

6/10 Okay

Sarah, Raglan

Traveled with partner
Room was fine- bed not very comfortable and small!
Stayed 2 nights in Dec 2024

6/10 Okay

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofa bed was not made up yet again had to ring again for bedding for sofa bed to be bought to us
Stayed 1 night in Dec 2024

10/10 Excellent

Kate

Stayed 1 night in Dec 2024

6/10 Okay

Kate

Liked: Staff & service, property conditions & facilities, room comfort
Stay was ok apart from the last few times we have stayed the sofa bed has not been made up. Also have had to ring for bedding as well.
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very happy

Pleasant lodge clean and comfortable great value for money
Stayed 1 night in Dec 2024

8/10 Good

stuart

Liked: Staff & service
Easy access
Stayed 1 night in Nov 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Eustacia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I cant complain in regards to the price, customer service was good, key collection is from the garage (strange but at least 24hrs, its 24hrs, so strange, but at least its open, we arrived around 1am, due to a road closure, garage seemed empty, friendly helpful gentleman sorted it all wen i arrived, also got discount at burger king, cant lie you could smell the mustyness in the air, and the duvet didnt have a cover, but we were just using it as a quick stop over, as we had to be somewhere early, shower was good, toiletries and towels provided, also provides tea coffee and also hot chocolate with biscuits which the kids enjoyed, overall was ok, done the job and was cheap, staff helpful and next to the motor way, few more automatic air fresheners might make all the difference, and better bedding,
Stayed 1 night in Oct 2024

2/10 Terrible

Kate

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dump and smelt off dump not good got woke up early hours as people where slamming doors
Stayed 1 night in Oct 2024

2/10 Terrible

Josh

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately this time was not a good experience. Wet/damp bedding, unclean room, understaffed to resolve any issues, 1/2 a toilet roll, dirty cups. Totally unacceptable that my partner had to use the towels provided to clean the room & have photos to show this. & then after making the room to a standard that was acceptable to stay in we realised the bedding was damp - no answer on reception to report this so had to walk to the garage which in fairness to the manager he did give us a new room but this meant more hassle of packing all our belongings & moving to a new room which still was not of good standards in relation to cleanliness. We have stayed here several times in the last 2 weeks but the standards have deteriorated fast. Check in times have also been an issue as it clearly states 2pm but have been made to wait with no remorse/apology or sympathy as they were understaffed so the rooms were not ready & would have to wait until the staff contacted the cleaner and confirmed the rooms had been cleaned and ready. Was even told by a member of staff to give her 10 minutes at 2pm to confirm with the cleaning staff the rooms were ready. It clearly states when you pay for your room that checking in was at 2pm. But when it comes to 10am checking out the cleaning staff open the door and question if you’re due to check out that morning. When you book a hotel for an occasion checking time is vital! Will not be recommending to anyone, completely & unprofessional standards!
Stayed 1 night in Oct 2024

4/10 Poor

Elliot

Disliked: Cleanliness, staff & service, property conditions & facilities
No remote for tv
Stayed 1 night in Oct 2024

8/10 Good

Allan

Stayed 1 night in Oct 2024

4/10 Poor

Rob

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some maintenance, Blinds were broken, window didn't shut properly so it was very noisy with traffic.
Stayed 1 night in Oct 2024