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This hotel was not what I expected in that the photos on Expedia and on the hotel website were much nicer than in person. Also, there was air conditioning but the way it was set up did not make me feel the safest because the window had to remain open. (The AC was an individual standing unit that was plugged into an outlet. I could not close the window because it was so hot in Florence.) Additionally, the lights went out multiple times in the room on the first day because there were three items plugged into two separate outlets. The light switches, the area that you can turn on and off to reset the lights was in the room, so that was pressed a few times before the lights came back on. Lastly, there was construction going on (I believe in the building or very close by) that started so early in the morning (around 8am). The one other thing I will note is that the staff were very kind, but I do believe there were too many issues during the stay. Unfortunately, I will not stay here again.

The location of this hotel is fantastic and central to all the major sights. We were able to walk to every major landmark between 4-10 minutes. The staff were lovely and hard working. The AC, shower/hot water worked great. The breakfast was a typical continental style and I found it satisfactory to a hotel this size. The one thing that was challenging was getting a regular wifi signal. Overall, great stay for a family of 4.

Beautiful, central hotel. Recommend to anyone looking for a slice of luxury in the centre of Florence

Good location. Minutes to train station. Room has mold. But acceptable otherwise. There is AC which is a life saver. The rooftop breakfast is mid.

Great location, wonderful staff and lovely hotel.

Very good location. Clean hotel. Our ac was broken but they handled us a new room inmediately. The hotel is confortable and size of the rooms are decent. Bigger than average in the area.

Magical location, pools, staff, property.

My stayed there was very good. The breakfast was excellent rooms were very cleaned. Very close to everything. I would definitely return back.