8/10 Good
Stewart Sean
Traveled with partner
Dec 31, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was amazing and very well run, clean and organized.
Entertainment staff were top notch daily, these staff made up for other let downs.Fun every day.
Hibatchi bar was very fun.
Breakfast buffet was great.
Bars were awesome.
Resort very clean amd well maintained.
Grounds staff were very caring and cared more than most other.
My room must have been by a service corridor, every morning at 6am to 630am the staff were loud, boisterous. not sure how management let that happen, it supposed to be a chill resort.
Hot tubs were the same temp as the pool throughout for some reason, when a request by other guest to actually have hottubs was requested nothing happened.
Concierge didnt seem to pass on messages and seemed...reluctant to assist or fill questions, reservations etc.
We had almost nightly issues with dinner, either we were forgotten about or literaly placed in the worst seat everytime. regardless of how busy the rest was, even when there was nowone on the balcony eating they wouldnt seat us. Restaurant staff were really hit and miss, either they were happy to help or didnt want us or them to be there.
Spa is WAY over priced for services, not worth it. Got that from everyone
I have been to 2 other excellences, For the price i paid i wouldnt go to Oyster Bay before going to others. For what i paid i dont feel i got value. Go to mexico, Dominican.
This was hard to write as there we so many good things. Thanks Shakil, Fabian, Ella, Everton, Aldean and Martin. Youre AMAZING.
Stewart Sean
Stayed 6 nights in Dec 2024