Bahia Principe Grand Jamaica - All Inclusive

4.0 star property

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Photo gallery for Bahia Principe Grand Jamaica - All Inclusive

10 bars/lounges, swim-up bar, poolside bar, beach bar
Property video
Water park
Lobby
Beach/ocean view

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All inclusive
  • Room service
$275
includes taxes & fees
Oct 28 - Oct 29

Explore the area

View in a map
Salt Coppers Villa, Runaway Bay, Saint Ann
  • Place, Runaway Bay Beach
    ‪4 min drive‬
  • Place, Ocean View Beach
    ‪5 min drive‬
  • Place, Cardiff Hall Beach
    ‪5 min drive‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪60 min drive‬

Room options

Junior Suite (Superior)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Junior Suite Ocean Front)

7.8 out of 10
Good
(26 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

10.0 out of 10
Exceptional
(3 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

7.0 out of 10
Good
(2 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

7.0 out of 10
Good
(27 reviews)
  • 462 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (Superior)

  • 463 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (Superior)

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (Superior)

  • 463 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (Superior)

  • 463 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (Superior)

  • 463 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront

  • 463 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 462 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

  • 463 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

  • 463 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

8.0 out of 10
Very good
(3 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

7.2 out of 10
Good
(320 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (Superior)

7.2 out of 10
Good
(126 reviews)
  • 463 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

About this property

Bahia Principe Grand Jamaica - All Inclusive

4-star Runaway Bay property with free water park, connected to the convention center
Catch some rays at the beach or spend the day relaxing at Bahia Principe Grand Jamaica - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Bahia Principe Grand Jamaica - All Inclusive offers 850 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include dining tables. Plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Runaway Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor tennis court and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Spa Grand Bahia Principe Jamaica. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Bahia Principe Grand Jamaica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Bahia Principe Grand Jamaica - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 8 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 10 bars/lounges, a beach bar, and a poolside bar. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary self parking is available on site, along with a car charging station.

Bahia Principe Grand Jamaica - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Nyam - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Round Island Food Market - This restaurant specializes in international cuisine. Open daily.
Beach Restaurant - This restaurant is located on the beach and specializes in international cuisine. Open daily.
Jerk Center - This restaurant specializes in local cuisine. Open daily.
The Knife - This steakhouse serves dinner only. Reservations are required. Open daily.
Room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included
In-room minibar (all beverages included)
Gourmet or à la carte dining limited to 3 meals per stay

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkeling

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Beach Restaurant
  • Jerk Center
  • Nyam
  • Round Island Food Market
  • The Knife

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycles
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Motor boating
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 10 buildings
  • 7 floors
  • Banquet hall
  • Built in 2007
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests should be aware that this property’s private beach has a clothing-optional area.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Bahia Principe Jamaica
Grand Bahia Principe Jamaica All Inclusive
Jamaica Grand Bahia Principe All Inclusive
Grand Bahia Principe Jamaica All Inclusive Runaway Bay
Bahia Principe Jamaica Inclus
Bahia Principe Grand Jamaica
Bahia Principe Grand Jamaica All Inclusive
Grand Bahia Principe Jamaica All Inclusive
Bahia Principe Grand Jamaica - All Inclusive Runaway Bay

Reviews

Bahia Principe Grand Jamaica - All Inclusive Reviews

7.4

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 994 out of 2626 reviews
Rating 8 - Good. 667 out of 2626 reviews
Rating 6 - Okay. 419 out of 2626 reviews
Rating 4 - Poor. 225 out of 2626 reviews
Rating 2 - Terrible. 321 out of 2626 reviews

Reviews

10/10 Excellent

Shandeka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Jul 2025

8/10 Good

Ida, Oakland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and accomdating at check-in. We were able to change from grand to luxury side due to the children and noise level. Nephi, our belman. Was very helpful. Friendly and overall a good guy.. he asked if we were celebrating any occasions and later had banners on door for my bday and anniversary. - need alternative to wine bc we dont drink alcohol. Try sparkling appe cider. ** prompt attention to fix safe and air condition given. ** the bed was hard , so provide softer mattress or cusion mattress cover ** dosclosure of dresscode for mealtimes is important . Perhaps include in welcome pack in room Meals: food selections were decent. Need more vegan ootions not just gluten free. And offer sorbet or gelato or milk free desert . ** consider offering green smoithies or fruit smoothies, etc for heslthier alternatives, lifestyle. Great option for short stay. Tijuana assisted us with transportation back to airporr. We booked saturdsy eve andcwas told we needed to arrange 48hrs before. Our stay was 48hrs ( friday to sunday) . So perhaos at initial booking or upon check- in bc the registation folks know our length of stay, should inquire if needing transport to airport, book at least 488 hrs esp if booking thru hotel. * we went to eat at pool restaurant on grandside. Counters were dirty. Asked employee if he could wioe a spot off on tabke, he told us to grab naokins and di it ourselves. The employees looked irritated , annoyed from messy kids. Pay more
Stayed 2 nights in Jul 2025

10/10 Excellent

Rocquel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time going to a resort in Jamaica and my family and I enjoyed it. The property is walkable and has beautiful sights. You get all of the island vibes by the authenticity of the staff and even the fruit trees growing on the property. The beach is clean and the pools are even cleaner. You get your money’s worth with the selection and availability at the buffet and also from the restaurant vouchers you receive. I would recommend this resort to anyone!
Stayed 4 nights in Jul 2025

2/10 Terrible

Milyne

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
This was my second time being there and my experience was horrible . The lack of customer service , having to call repeatedly for service and still not helped , the run around and etc . I couldn’t believe it because the first time it was an amazing time . But I will not be back
Stayed 3 nights in Jul 2025

6/10 Okay

Charytin

Liked: Cleanliness
The hotel was wonderful, but the staff wasn't very attentive. The food was so-so, not as good as we expected. We were a group of four, and what we enjoyed most about the hotel was the beach and a meal at the Knife restaurant. It was our favorite.
Stayed 7 nights in Jul 2025

6/10 Okay

Toni

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel was wonderful, but the staff wasn't very attentive. The food was so-so, not as good as we expected. We were a group of four, and what we enjoyed most about the hotel was the beach and a meal at the Knife restaurant. It was our favorite.
Stayed 7 nights in Jul 2025

8/10 Good

Cristy

Traveled with family and small children, Traveled with partner, Traveled with family
Overall, I had a great time with my family and we were able to figure things out. When we checked into the hotel we didn’t really get any information about the hotel grounds, restaurants, or activities. We were able to scan a qr code on the tv and the keycard sleeves to see restaurant schedules but some of the restaurants were not always open during the times listed this caused us to have to go back and forth between restaurants a couple of times. The other issue was the towels… it was nearly impossible. On our 3rd day, we handed our towels to one of the house keepers and she assured us someone would bring more towels later— they never arrived. The next day I called for towels and blankets that also never arrived. On 5th day we got towels and left them hanging to reuse them but when we got back to the rooms the next day, the towels were gone and we, again, had to beg for towels. Lastly, the drinks were not the best but after a couple no one cared about the taste.
Stayed 6 nights in Jul 2025

6/10 Okay

Cristy

Traveled with family and small children, Traveled with partner, Traveled with family
I’ll start by saying that overall, I had a great time; my family and I made it work. My chief complaint is that we didnt really get much information about the resort and the many restaurants/activities that were offered we had to figure things out on our own. The app wasnt really working as it should… we were able to scan a qr code on the tv/key card sleeve and see restaurant schedules and a map of the place but a couple of the restaurants were not open during the times that were listed on the site. This resulted in us going back and forth between restaurants several times during our stay. The food was always cold unless we had something freshly made like an omelette or pasta. There was an issue with the laundry at the time of our stay and getting towels was like trying to dig for gold. After our 3rd day one of the maids took our dirty towels and said someone would be bringing clean ones… they never arrived. The day after, I called for towels and blankets that also never arrived. When we finally got towels we left them hanging to reuse them and the next person that cleaned our room took them; we had to beg for towels all over again. And lastly, the drinks weren’t the best but after a few nobody cared. :)
Stayed 7 nights in Jul 2025

8/10 Good

Lovely Lyn

Traveled with family
Liked: Cleanliness, staff & service, amenities
I love that there's something for all ages! They have an incredible size pool, a waterpark for kids, kids club where little kids can enjoy playtime indoors, multiple shopping boutiques, can also do kayaking, snorkling, diving, deep sea fishing, and way more!!! Very good food and all the staffs are so lively!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Erica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
needed more accessible areas for handicap. the speed bumps and limited ramps were not uninviting.
Stayed 4 nights in Jul 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Sophia M

Liked: Cleanliness, staff & service, property conditions & facilities
Experience was great
Stayed 3 nights in Jul 2025

2/10 Terrible

Angella

Liked: Cleanliness
Disliked: Staff & service
Unclean hallways. Staff members in the dining area service was poor. We are paying customers and demands the same level of service given to non Jamaicans.
Stayed 3 nights in Jul 2025

4/10 Poor

Lin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place looks great at first—beautiful beach, nice pools, and the overall vibe seems promising. But once we settled in, here is what we don't like: The Lobby: It’s open to the ocean side, which sounds nice in theory, but it means there’s no AC. When it’s 90 degrees and humid outside, it’s really uncomfortable there. Restaurants: The listing on Expedia says there are 7 restaurants—3 buffets and 4 formal ones. What they don’t tell you is that you can’t just go to the formal restaurants freely. You have to make a reservation at least 5 days in advance, but you can’t even do that until you check in and get your room number. On top of that, you have to stay at least 3 nights to be allowed one reservation at a formal restaurant. That’s a huge letdown. One of the main reasons we chose an all-inclusive was to enjoy the variety of food—not eat at the buffet three times a day. It feels like they hide these rules until it’s too late. Buffet Conditions: The buffet restaurants have doors open to the outside, so there are always flies buzzing around the food and your table. It’s also hot inside. Not a good experience eating there. Our Room has mosquitoes, and both of my kids got bitten even though we tried to kill them every night. They’re allergic, so this was a big issue for us. Also, the room door didn’t close tightly, which meant we could hear people talking and walking by clearly. After 7 PM, there’s really not much happening. The pool closes early, nothing to do for kids.
Stayed 4 nights in Jul 2025

2/10 Terrible

RAMASIA

Traveled with family
Liked: Amenities
Food was good, some staff was cordial, Common areas was clean. I did not get the room I booked and paid for. I was told that booking is not guaranteed, so i was given a king bed for me and my grandson. I told them i need two beds. I was given a room with shower not working, fridge not working, replaced after 4 days into vacation which was a 7days vacation. Roches running in bathroom, dead roches in shower, which remained there for 2 days after i complained about shower wasn't being cleaned.
Stayed 7 nights in Jul 2025

8/10 Good

Christal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options were excellent.
Stayed 7 nights in Jul 2025

6/10 Okay

latonya

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service
The front desk agent, Kerry was very rude, dismissive, and non chalant!!!
Stayed 4 nights in Jul 2025

4/10 Poor

Ricardo

Traveled with family
Liked: Cleanliness, property conditions & facilities

Very Disappointing Experience During My Stay

I am writing to express my deep disappointment with my recent stay at your hotel on the Grand side. From the beginning, my experience was far below the standard I expected. On the second day of my stay, I attempted to dine at one of the restaurants, unaware that it was restricted for Grand side guests. Rather than being informed respectfully, I was treated in an extremely rude and dismissive manner that left me feeling humiliated — as though I didn’t belong there. Additionally, my family and I had to wait over 11 hours just to receive basic items such as towels and washcloths, despite making multiple requests. To make matters worse, our room was never cleaned on the second day, and although we filed several complaints, no manager ever followed up or addressed our concerns. This experience left a lasting negative impression, and I hope you will take this feedback seriously and improve the level of communication and hospitality provided to your guests.
Stayed 2 nights in Jul 2025

10/10 Excellent

Maurice

Stayed 3 nights in Jul 2025

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place to stay. The room was nice and the people were helpful Check in was slow and we never got a towel key. The restaurants served delicious food and the buffet was fast to get through
Stayed 4 nights in Jul 2025

2/10 Terrible

Tania

Stayed 3 nights in Jul 2025

4/10 Poor

Tanya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was beyond disappointing. The room conditions were completely unacceptable—there was visible mold, chipping grout, leaking ceilings, peeling paint, and black spots on the mattress that looked like signs of a previous bedbug issue. Shockingly, this was the second room we were moved to after complaining about the first one. We had to call the front desk four times just to get basic towels and washcloths. It was frustrating and honestly, unacceptable for any hotel claiming to be a quality resort. The only saving graces were the food and entertainment. The food had authentic Jamaican flavor and the entertainment kept us dancing in our seats all day and night. Kudos to those teams! Also, if you want a lounge chair by the pool, you need to be down there by 8:00 AM to reserve your spot with a towel—otherwise, good luck finding a seat. I would not return even with the change new partnership with the Hyatt
Stayed 4 nights in Jul 2025

8/10 Good

Sharon Lucille

Stayed 5 nights in Jul 2025

8/10 Good

Sharon Lucille

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed it
Stayed 5 nights in Jul 2025

2/10 Terrible

Michelle

Traveled with family
The property is very nice and the staff is wonderful. I didn’t appreciate on our first day of check in we had no towels or blankets. Called the front desk twice about it and never got them. For my 4 day stay we got new towels 1 day out of that stay . With us having to improvise with what we had at hand. The buffet/dining experience needs work. There is no organization, the guest just rush in and do what they please and there’s no respect . I won’t be staying at this hotel again and it really ruined my experience in Jamaica
Stayed 5 nights in Jul 2025