8/10 Good
Lisa
Traveled with family
Apr 18, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is pretty, rooms are nice and well kept. Restaurants were beautiful. Service in restaurants was slow and food was good, not great. Buffet breakfast was great. Pool is beautiful but needs more tending to/better upkeep/cleaning. Difficult to get chairs by pool and on beach. Most staff was really lovely and friendly, especially Shavae and Rolando. Teen club was tiny, open very limited hours. Kids club was geared towards toddlers. My 9 year old had so been looking forward to kids club and was really disappointed to find nothing geared to his age at all. Guest services might as well not exist. Called and made some requests, was told they would be taken care of, but was just left waiting. Especially final morning. Called bell desk at 6 said I had to check out at 7 am and needed bell service/shuttle so we could get breakfast and be ready for airport transfer 7:45. No one came. Lugged our suitcases down 3 floors ourselves. Still no shuttle. Had left 1 backpack in room and could not get back in as our bracelets wouldn’t open door. 7:15 still no shuttle, lugged our suitcase towards lobby and flagged down a shuttle halfway there. Was brought back to room with bell man and door still wouldn’t open with his key. Had to wait for door to be reprogrammed by another staff member to get remaining bag from room. Instead of enjoying final breakfast as a family, I left dripping in sweat from running back up and down stairs, lugging suitcases and trying to get in room. Disappointing end.
Lisa
Stayed 5 nights in Apr 2025