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Dreams Rose Hall Resort & Spa - All Inclusive

4.5 star property

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Suite, Oceanfront (Prime Minister) | Balcony view
Children's play area - outdoor

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
$284
includes taxes & fees
Oct 13 - Oct 14

Explore the area

View in a map
Rose Hall, Montego Bay, Saint James, 33126
  • Place, Rose Hall Great House
    ‪13 min walk‬
  • Place, Montego Bay Convention Centre
    ‪15 min walk‬
  • Place, Half Moon Golf Course
    ‪4 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Mountain View

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Non Smoking, Mountain View

7.4 out of 10
Good
(21 reviews)
  • 370 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Ocean View, Oceanfront

  • 370 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

View from room

Room, 1 King Bed, Non Smoking, Partial Ocean View

8.4 out of 10
Very good
(28 reviews)
  • 370 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

View from room

Room, 1 King Bed, Non Smoking, Ocean View

7.8 out of 10
Good
(37 reviews)
  • 370 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Mountain View

Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Non Smoking, Mountain View

7.8 out of 10
Good
(65 reviews)
  • 370 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

View from room

Room, 2 Queen Beds, Non Smoking, Ocean View

7.4 out of 10
Good
(33 reviews)
  • 370 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

8.0 out of 10
Very good
(48 reviews)
  • 356 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Non Smoking, Ocean View

8.2 out of 10
Very good
(54 reviews)
  • 370 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront (Ocean Front Walk out)

Room, 2 Queen Beds, Non Smoking, Oceanfront (Ocean Front Walk out) | Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Non Smoking, Oceanfront (Ocean Front Walk out)

  • 370 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Ocean Front Walk out)

Room, 1 King Bed (Ocean Front Walk out) | Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed (Ocean Front Walk out)

  • 370 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Resort View

8.8 out of 10
Excellent
(5 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Royal)

Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 King Bed, Oceanfront (Royal)

  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Prime Minister)

Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 King Bed, Oceanfront (Prime Minister)

  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Resort View

Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Resort View

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Dreams Rose Hall Resort & Spa - All Inclusive

4.5-star Montego Bay resort close to Montego Bay Convention Centre
Catch some rays on Dreams Rose Hall Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
Dreams Rose Hall Resort & Spa - All Inclusive offers 495 accommodations with free minibar items and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. 48-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

A private beach, 4 outdoor tennis courts, and a complimentary water park with a lazy river and waterslides are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Radiant Spa has 9 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dreams Rose Hall Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Dreams Rose Hall Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in June 2021.

Dreams Rose Hall Resort & Spa - All Inclusive has designated areas for smoking.

Fresh - This buffet restaurant serves breakfast, lunch, and dinner.
Moonstone - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Rum Factory - This restaurant specializes in Caribbean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Seaside Bar and Grille - This restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Mangoes - This restaurant specializes in American cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Fresh
  • Mangoes
  • Moonstone
  • Rum Factory
  • Seaside Bar and Grille

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Farming classes
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Golf
  • Karaoke
  • Kayaking
  • Lazy river
  • Nightclub
  • Parasailing
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sailing
  • Shopping
  • Snorkeling
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (14,647 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - June 2021
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Children 5 and younger are included when sharing a bed with parents and using existing bedding; the number of children who are included is based on room occupancy limits. Additional fees of USD 75 per child, per night apply to children 6-14 years old and are collected at the property.
Guests must indicate the correct ages of all included children at the time of booking. Fees may apply if the ages of guests checking in vary from the ages indicated at booking.

Renovations and closures

The property will be renovating from October 8 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per person (roundtrip)
  • Airport shuttle fee per child: USD 10 (roundtrip), (from 6 to 14 years old)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 12 years old are not allowed in the spa, and guests under 15 years old are only allowed with adult supervision

Property is also known as

Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive
Rose Hall All Inclusive
Hilton Resort All Inclusive
Hilton Rose Hall
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall Montego Bay
Hilton Rose Hall
Hotel Hilton Rose Hall Resort and Spa Montego Bay
Montego Bay Hilton Rose Hall Resort and Spa Hotel
Hotel Hilton Rose Hall Resort and Spa
Hilton Rose Hall Resort and Spa Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort
Hilton Rose Hall Montego Bay
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hotel Hilton Rose Hall Resort and Spa – All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall Resort Spa – All Inclusive
Hilton Rose Hall All Inclusive

Dreams Rose Hall Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1089 out of 1979 reviews
Rating 8 - Good. 468 out of 1979 reviews
Rating 6 - Okay. 249 out of 1979 reviews
Rating 4 - Poor. 92 out of 1979 reviews
Rating 2 - Terrible. 81 out of 1979 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

VINTON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around
Stayed 2 nights in Jun 2025

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
EVERYTHING!!!!!! Absolutely top notch.
Stayed 5 nights in Jul 2025

6/10 Okay

Shayla, Virginia Beach

Stayed 2 nights in Jun 2025

8/10 Good

Sharmaine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff and the private beaches were great. They were switching from Hilton Rose Hall to Dreams. So, the ATM machine was not working.
Stayed 7 nights in Jun 2025

10/10 Excellent

Keiosha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lazy river and the entertainment group
Stayed 4 nights in Jul 2025

8/10 Good

Shauna, Lake Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Latchmie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stay here 6 nights, was very good stay PROS: Great evening entertainment 10/10, clean rooms and environment, great smelling and AC, small health clinic Cons: for the food choices buffet not many food choices at the buffet and food most times was not warm at all all food was very bland especially paying all inclusive it's not right, drinks were heavily water down. Sometimes I have to get up and look for the servers to get me my drink after almost finishing up half my plate which is not great experience having to break my neck to make eye contact with a server and wave down Saw the nurse my son had a small bruise, The nurse not friendly at all she had a mask on did not introduce herself or interact with us other than ask my son age and proceeded to clean and put ointment, every step I had to ask her what medication she is applying little did she know I am a nurse (RN) here in the US. However I'm thankful I got some ointment n 2 bandages but need better nurse who wants to be there with better patient interaction During the day there isn't really enjoyable entertainment, they have one with music and person with microphone playing trivia by the kids pool area Recommendations:Me paying all inclusive would love to see more food choices and food should be season well ( food was very bland and not flavorful and not warm) Should have more variety of restaurants and more nicer entertainments during day
Stayed 6 nights in Jun 2025

10/10 Excellent

Kimberlyn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall experience was good, the pool, food options and entertainment was excellent, but the seaweeds drive me nuts…. Did not enjoy the beach.
Stayed 4 nights in Jun 2025

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good food
Stayed 5 nights in Jun 2025

8/10 Good

Christina Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our week at Dreams! So relaxing and an elevated experience among the many options for all inclusive resorts. We enjoyed the resort entertainment and special touches like the authentic jerk, excellent coffee, and many locations available for lounging by a pool or beach. We felt well cared for and in the hands of professionals for the several shuttles we took for off site excursions. The food was surprisingly very good, fresh, and visually appealing as compared to your typical all inclusive fare offering. We especially loved Rum Factory, and the upgrade for dinner at Saw Mill was for sure worth it. We did 9 holes at Cinnamon Hill next door and this was also fantastic. Our only recommendation would be an improvement to the in-room mini bar, which is advertised as an amenity, but did not include liquor. Would loved to have had the signature Appleton in room to cap off the evenings.
Stayed 5 nights in Jun 2025

10/10 Excellent

Duane

Stayed 2 nights in Jun 2025

8/10 Good

Kim R

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Graybern

Stayed 1 night in Jul 2025

10/10 Excellent

Tania

Stayed 4 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Stayed 6 nights in Jun 2025

6/10 Okay

Jody

Traveled with family
Liked: Amenities
My stay was ok. I was disappointed in room with I paid for 180 for upgrade. The room was very run down and dirty also the air conditioning was not working at night.
Stayed 3 nights in Jun 2025

10/10 Excellent

DeAja Breonna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was lovely. The has a lot of activities and the food was good.
Stayed 4 nights in Jun 2025

10/10 Excellent

Rhonda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Dreams was delightful and I highly recommend. The room was spotless and the service was great. Everyone there was polite and welcoming making my stay there comfortable. Although we booked excursions , there was so many things to participate in at the hotel. I really had a great time and can’t wait to go back. The food was good and they even had a coffee shop that served several flavors to indulged in. My trip was definitely a 10 out of 10!
Stayed 4 nights in Jun 2025

2/10 Terrible

Tamika, Elizabeth

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was terrible and the people are very rude . I paid for ocean front room and I was given a pool view. Also for the 5 days there was only 1 elevator working .
Stayed 4 nights in Jun 2025

2/10 Terrible

Samira

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I typically do not leave such bad reviews, and would take it up with the business instead. In this case, I took my issues up with the business & they are telling me this does not warrant remediation. You can be the judge of that. -The lights went out for 30 minutes causing me to have to discard my breastmilk which my infant relies on. As you can imagine, being in a different country, this was very scary. -There were bugs in my bathroom, multiple times. I have them in videos and pictures which I shared with customer service. -The 2 main restaurants on site were closed on Saturday and Sunday of our visit. -The rooms and grounds of the hotel were very unkept. I have pictures of the chipped headboard in our room. Pictures of holes in the wall in the common areas. All in all, I do not recommend staying here.
Stayed 4 nights in Jun 2025

10/10 Excellent

Keniel, miami

Liked: Cleanliness, amenities, property conditions & facilities
Super
Stayed 3 nights in Jun 2025

10/10 Excellent

Carletta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not quite what I expected compared to the website and one of my rooms had a slight odor. Overall, the resort was beautiful, the food was good, and the staff were amazing!
Stayed 3 nights in May 2025

8/10 Good

audra

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was nice mostly clean
Stayed 3 nights in Jun 2025

10/10 Excellent

Lilieth

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great vacation at one of my favourite resort. Very clean property, food was very good snd staff very friendly and helpful especially Jermaine and Oshane from Fresh buffet. They boast one of the best jerk hut with professional and friendly staff. I will certainly be going back
Stayed 3 nights in Jun 2025

6/10 Okay

Deanna

Traveled with partner
Liked: Amenities
The property recently was purchased by Hyatt. Needs a little upgrading. Only had one wlevator working all week but it was fixed on my last day. We lost power for about 15 min one night. But overall the property has a lot to offer. Foid was good. Dtinks were good. They had entertainment every night. Once the new owners put thier spin on it it will be 4 stars
Stayed 4 nights in Jun 2025