8/10 Good
Eyad
Traveled with family and small children
Apr 6, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to the Hyatt ziva and zellara Jamaica 4 times , we love the place . Overall I still give the whole experience a 4 star . We just got back April 6 2025 , and I have several recommendations to management and Hyatt group . I did notice the hotel is in need for a little update , there is a musty smell in hallways and bedrooms, no matter how much the cleaning crew cleans the smell does not seem to go away , the carpet is need to be replaced .we noticed that 90 percent of staff are happy and make an effort, but there are 10 percent of bartenders that are rude and bitter especially the bar by the buffet . All waitresses I dealt with were amazing . Room was always clean but fridge was not replenished daily but maybe once or twice in a week . Cocoanut cart server is amazing and super nice The gym is amazing clean and everyone there is nice .finally dinning experience is an 8, French restaurant is great , buffet is also very good and jerk chicken shack is amazing.Italian was a 7. It seems like the food quality decreased but still good . I wished you have fresh juices instead of all of the infused water, I know it is difficult to see negative comments in a review but I say it with love because I want to be able to go back again and enjoy myself more .
Eyad
Stayed 6 nights in Mar 2025
