6/10 Okay
Chris
Traveled with partner
Feb 2, 2025
Liked: Staff & service
Disliked: Cleanliness
Pros: Staff is wonderful, cheerful and accommodating. Beach is nice and activity staff is fun.
Con’s: Room was not ready on time. Room view was not as described even after paying more. Food was ok,but very repetitive. The corporate greed is hard to overlook. They have no bottled water to “save the environment” so it’s your job to fill your glass bottles which are only located in your hallways. The hotel room had no working outlets which had to be fixed. When I told the front desk they said “ you must have used the hairdryer on high” which I replied it’s your hairdryer you provideThis was our first time staying with this brand of hotels. We have stayed at easily a dozen all inclusive places and this was the first time we got tricked and trapped into a presentation. Most concierge help you book dinners and excursions. Not Iberostars. Their purpose is to get you to agree to a free breakfast at a better level hotel next door. Once you agree then they will trap you. Ours went 120 minutes. At least that’s what happened to us. It’s like a car dealership they send 4 different people at you to get you to sign up for a 15-30 year commitment requiring nearly 10k down today type of deal. When my wife and I said we didn’t have the $9,400 they needed today the manager told me I did have that much and I could sign up but I was choosing not to. Just like when buying a car it would be nice to think about it but they threaten you that the deal is no good if we don’t hand a check over now.
Chris
Stayed 4 nights in Jan 2025