2/10 Terrible
KunjalKumar
Traveled with family
Oct 21, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
(Do Not Recommend)
Check-In Process:
Entrance is poorly lit, very dark.
Arrived for check-in at 2 PM; informed that the room wasn't ready (understandable as check-in is at 4 PM).
Front desk staff indicated that the two-bed beachfront room we booked was unavailable due to a water issue.
Offered a supposedly "upgraded" room on the 8th floor, which overlooked a noisy main road and party scene, rather than the beach.
Even after not providing the room we booked, we received our room at 4:45 PM.
Front desk staff were indifferent, showing no concern for our tiredness or the kids; their attitude was unprofessional, as they merely stated, "We’ll let you know when it’s ready."
Returned at 4 PM to complete check-in; given a key but instructed to return for the room number.
Confusing key programming process; staff was rude and unprofessional, offering no options for room selection.
Room Condition:
Room was outdated and poorly maintained.
Noisy fans; air conditioning took a long time to cool the room.
8th-floor area was dirty, dusty, and lacked cleanliness.
Elevator was slow and unsettling.
Restaurant Experience:
No information provided about restaurant hours or reservations; had to figure it out on our own.
Limited dining options; lunch buffet was the primary choice.
Breakfast was decent; lunch was good.
For dinner, told reservations weren't needed, but upon arrival, we were asked to wait or make a reservation.
Even with a reservation the next day, had to wait an hour for
KunjalKumar
Stayed 4 nights in Oct 2024