6/10 Okay
Julie
Traveled with family
Oct 18, 2024
Liked: Staff & service
The rooms were nice but maintenance is lacking when an issue arises. Our AC stopped working so we got a new room, that AC worked but was leaking. The safes stopped working our last couple days there and could not be repaired.
The pool and outdoor bar staff are great and do their best with what they have to work with but they are constantly understaffed and run out of staple drinks items - seems more like a management issue.
The lobby bar has some of the lovliest people working there who go above and beyond to make your stay great!
The vibe team are a blast and bring the energy everywhere they go, including the kids club; the kids had a good time there (shout out to Moriah!).
The dining options were fine, there was always something good to eat. But compared to other resorts we have been to in Jamaica, the options were fairly limited and the food was average. The dining areas were always understaffed and ran out of basic drink options regularly. There was more than one meal we were not asked for our drink order or received our drink order so we left to go to the lobby or cafe after pur meal.
The cafe was excellent with top notch coffe drinks available all day. The pastries and sandwiches were yummy too.
The pool and outdoor amenities were good, especially if you have kids. We could always get chairs and fresh towels at both the pool and beach areas.
We will come back to Jamaica, but not this resort.
Julie
Stayed 6 nights in Oct 2024