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Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

5.0 star property

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Photo gallery for Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Aerial view
9 restaurants, breakfast, lunch, dinner served; international cuisine
Preferred Club Presidential Suite | Beach/ocean view
Poolside bar
Outdoor wedding area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive

Explore the area

Map
Lot 59A Freeport, Montego Bay, Saint James
  • Freeport Peninsula
    ‪1 min walk‬
  • Montego Bay Cruise Ship Terminal
    ‪20 min walk‬
  • Sunset Beach Resort Au Natural Beach
    ‪3 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪12 min drive‬

Room options

View all photos for Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(4 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Swim-Out King

Preferred Club Junior Suite Ocean View Swim-Out King | 1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim-Out King

  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Swim-Out Double

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim-Out Double

  • 581 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

8.4 out of 10
Very good
(40 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front | Living area | LCD TV, MP3 dock

Preferred Club Master Suite Ocean Front

  • 1163 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(3 reviews)
  • 560 sq ft
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(8 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front King

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean Front King

7.6 out of 10
Good
(5 reviews)
  • 560 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View Double

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Garden View Double

9.0 out of 10
Wonderful
(2 reviews)
  • 560 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Garden View King

Junior Suite Garden View King | 1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Garden View King

7.6 out of 10
Good
(15 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Presidential Suite

In-room dining

Preferred Club Presidential Suite

  • 1916 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front Swim-Out

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Master Suite Ocean Front Swim-Out

  • 1163 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Double

8.0 out of 10
Very good
(2 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, designer toiletries, hair dryer

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

Suite Junior with Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, designer toiletries, hair dryer

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior with Garden View

Bathroom | Separate tub and shower, jetted tub, designer toiletries, hair dryer

Suite Junior with Garden View

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Double Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually decorated

Double Suite Junior with Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually decorated

Double Suite Junior with Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Double Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually decorated

Double Suite Junior with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, designer toiletries, hair dryer

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually decorated

Double Suite Junior with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, designer toiletries, hair dryer

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

5-star Montego Bay property close to Sunset Beach Resort Au Natural Beach
Catch some rays on Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive offers 350 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and complimentary bicycles are featured at the property. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa by Pevonia has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers outdoor tennis courts, a hot tub, and a steam room.

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive has designated areas for smoking.

Seaside Grill - This restaurant serves breakfast, lunch, and dinner.
World Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Himitsu - This theme restaurant specializes in Asian cuisine and serves dinner only.
Blue Mountain - This restaurant specializes in Caribbean cuisine and serves dinner only.
El Patio - This theme restaurant specializes in Mexican cuisine and serves dinner only.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

Dutch, English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blue Mountain
  • El Patio
  • Himitsu
  • Seaside Grill
  • World Cafe

Things to do

  • 2 outdoor pools
  • 33 slot machines
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Casino (1,410 square feet of space)
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gaming table
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8,058 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Montego Bay St. James
Montego Bay St. James Secrets
Secrets James Luxury
Secrets James Luxury All Inclusive
Secrets Montego Bay St. James
Secrets St. James Montego Bay Luxury
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Luxury All Inclusive All-inclusive property
Secrets St James Inclusive
Secrets St. James Montego Bay Luxury All Inclusive Hotel
Secrets St. James Luxury All Inclusive Hotel
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Luxury All Inclusive All-inclusive property
Hotel Secrets St. James Montego Bay - Luxury – All Inclusive
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St James All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Montego Bay Luxury – All Inclusive
Secrets St James All Inclusive

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 498 out of 1010 reviews
Rating 8 - Good. 233 out of 1010 reviews
Rating 6 - Okay. 141 out of 1010 reviews
Rating 4 - Poor. 75 out of 1010 reviews
Rating 2 - Terrible. 63 out of 1010 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Christopher Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the Preferred Club was well worth the expense for the quiet and relaxing vacation we desired.
Stayed 6 nights in Mar 2025

6/10 Okay

Brianna Aliyah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Delena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked an ocean view room for my sister and I to celebrate her birthday. We thoroughly enjoyed our time. Lots of activities each day at the resort to participate in or just laying on the beach was incredible. Facilities all around seemed and felt clean and up to date. Food was tasty. All staff were very friendly and helpful. We ran into one incident during our stay, that was immediately rectified and I was pleased about how it was handled. After running a bath at the end of the night to relax, the bathtub began to leak all over the room floor. I called the front desk to let them know of the situation. The woman at the front desk sent a bellhop to move our belongings to another ocean view room on the same floor, along with a pair of the maintenance team to fix the tub. My sister sister and I had a fantastic time & thinking about returning this year!
Stayed 4 nights in Aug 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Everyone and everything was top tier. All of the food was amazing and the staff was extremely professional, friendly, and accommodating. I will definitely stay here again.
Stayed 3 nights in Mar 2025

6/10 Okay

Tamika LaShawn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I enjoyed that the property is quiet and relaxing. The beach is one of the most beautiful and calm beaches that I've ever been to! The food was sooo good! They had lobster tails on the buffet that were absolutely amazing! THIS IS NOT A PARTY RESORT, IT IS GEARED MORE TO RELAXATION! There wasn't much live entertainment at the pools or not a great night life scene, you will have to go to a club off of the resort for night life. The 24hr room service is poor, the wait was almost 2 hours and one night they didn't do room service at all. The swim out pool were not cleaned daily, we had to ask 3 times for the pool to be cleaned. Also the rooms need a bit of an upgrade and/or a deep cleaning especially in the corners of the bathroom where dirt has gather and has not been cleaned properly. My room stayed a bit damp, the bedsheets and couch and eventually my clothes all had a damp feeling to them. You will have to get to the beach early for a seat on both the preferred and non preferred side.
Stayed 3 nights in Mar 2025

10/10 Excellent

jonathan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice a quiet friendly staff
Stayed 4 nights in Mar 2025

10/10 Excellent

Jackie

Stayed 4 nights in Mar 2025

4/10 Poor

Daniel

Traveled with partner
My wife and I have traveled to other resorts with more attention to details that this resort. To start; we arrived pass 3 pm to the resort and we had to wait 45 min to 1 hour for our room to be ready. In the meanwhile, the reception was noisy and chaotic. Everyone is trying to sell you upgrades on the room you reserved and I felt if you don't upgrade the keep you waiting. Food was very low quality; fruit, salad and in general any food looked from 1 or 2 days behind. The only good restaurant of the many for dinner was the italian but good luck to be able to dine there. The asian restaurant that we tried the fist night was so bad that we did'nt eat. Really how difficult is to make fryed rice ??. Breakfast, as long as you ask for a eggs cooked in front of you you will be safe from food poison. The worse part was that when we checked in; the front desk staff never requested my credit card, but i figured they problably have my credit card that I used to hold my reservation. 2 days later our key rooms stopped working; so I called the front desk and i was informed that they deactivated my keys because they need my credit card. The staff was very very rude and made me feel like a deliquent. I have never felt that under-appreciate than in this resort. I will definitily will never come back to this resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything
Stayed 3 nights in Mar 2025

8/10 Good

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful spot but needs a little love and food could be improved. Overall atmosphere was very nice.
Stayed 3 nights in Feb 2025

6/10 Okay

Avery

Stayed 4 nights in Feb 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a gem of a property in Jamaica. Location and amenities. Pools and beaches spectacular. Ocean view room incredible and spacious. Cleaning staff friendly and accommodating. Some incredibly welcoming and accommodating staff. Some staff could use additional support and or training in customer service and friendliness. Restaurant wait times were excessive. However many options to choose from. Premium brand liquor supply was very limited. Nightly entertainment enjoyable. Putting aside some negatives, this trip overall was excellent.
Stayed 5 nights in Feb 2025

8/10 Good

Thomas

Liked: Cleanliness, room comfort

improve this

breakfast buffet need staff to direct dinners to various stations for different items, waffles here, omlets here, ect.
Stayed 5 nights in Feb 2025

2/10 Terrible

Jerome

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came into the room and it was not clean with sand on the ground. Stains on the chairs and coach. Furniture has noticeable wear and tear. House keeping did not fulfill a request on the 1st day, After 2 calls. Concierge had to go to house keeping to fulfill the request. Also the food was horrible. If you like raisins in your potato salad you will like the food. Jamaica Resturant was good and the Italian was good. But breakfast sucks everytime. Customer service needs a lot of work. 0 out of 10 do not recommend. However Kimisha and the concierge team was great. The sales team Claire and Akeem was great otherwise not the best in terms of interactions with staff.
Stayed 6 nights in Feb 2025

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Kelly Grant

Liked: Cleanliness, amenities, property conditions & facilities
Service in the bar areas were slow! Sometimes they were kinda grumpy! You stood there a bit before they would ask what you wanted! I know there are sometimes and certain people might not be the kindest to them, but the average person sees this as rude!!!
Stayed 5 nights in Feb 2025

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, amenities
The property was spotless all employees very nice food was very good the room was very nice my butler was not alway available the phone i was givin to call him didnt work for me...im handicap and in a chair everything eas easy to get around on the resort and they allowed my husband and i to enter in waiting in lines...if u are handicap this is the place to go
Stayed 4 nights in Jan 2025

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it ! Was my third time vacationing on property and definitely won't be my last!
Stayed 3 nights in Jan 2025

4/10 Poor

NATALIA

Traveled with family
Liked: Cleanliness
There is a serious problem with dinning logistics, having to wait 30 tables or more than 3 hours to sit down (also de electronic devices dont work), all beach chairs were taken at 6am without ever seeing also many guest woken up at that time, no show on the hitt class that was on the itinerary, end of the year party was a total mess
Stayed 8 nights in Dec 2024

6/10 Okay

Paulette B

Traveled with family
Liked: Amenities
Need to teach front disk staff how to deal and treat cheap tickets customers to be equal to their own customers
Stayed 7 nights in Jan 2025

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Excellent vacation spot

Excellent vacation spot! Thoroughly enjoyed the property, bed, and services! Buildings needed some upkeep, maintenance and upgrading.
Stayed 9 nights in Jan 2025

4/10 Poor

Crystal

Stayed 3 nights in Dec 2024

10/10 Excellent

Carissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my fiancée decided to take a vacation for the New Year. Secrets was one of the best hotels I’ve visited thus far. Staff were extremely friendly, hotel was clean, and food was amazing. Definitely will be returning in the near future for a family trip.
Stayed 3 nights in Jan 2025

8/10 Good

Shamika

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024