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Sunset Beach Resort Spa and Waterpark All Inclusive

4.5 star property

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Water park
Private beach, white sand, beach towels, beach massages
Standard Room, Ocean View | In-room safe, desk, blackout drapes, iron/ironing board
Exterior
Water park

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
  • 24/7 front desk

Explore the area

Map
Montego Freeport, Montego Bay, Saint James
  • Freeport Peninsula
    ‪1 min walk‬
  • Sunset Beach Resort Au Natural Beach
    ‪7 min walk‬
  • Montego Bay Cruise Ship Terminal
    ‪3 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, Ocean View

Standard Room, Ocean View | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, Oceanfront

Standard Room, Oceanfront | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, Oceanfront

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Sunset Beach Resort Spa and Waterpark All Inclusive

4.5-star Montego Bay property walkable to Sunset Beach Resort Au Natural Beach
Spend the day relaxing on Sunset Beach Resort Spa and Waterpark All Inclusive's private white sand beach or at a complimentary water park before returning for a meal at one of the property's 4 restaurants.
Sunset Beach Resort Spa and Waterpark All Inclusive offers 430 accommodations with safes and hair dryers. Rooms open to balconies. This Montego Bay property provides wireless Internet access for a surcharge. Bathrooms include shower/tub combinations and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Cribs/infant beds and rollaway/extra beds are also available. Housekeeping is provided daily.
A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy.
Sunset Beach Resort Spa and Waterpark All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Bring your whole family to Sunset Beach Resort Spa and Waterpark All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary water park, and mini golf.

Dining is available at one of the property's 4 restaurants. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars and a poolside bar. A computer station is located on site and wireless Internet access is available for a surcharge. This all-inclusive property also offers a children's club, a hot tub, and a steam room. Onsite self parking is complimentary.

BEACH BAR AND GRILL - Onsite tapas bar.
LA BELLA VITA - Onsite diner.
SILK ROAD - Onsite restaurant.
BANANA WALK - This buffet restaurant serves breakfast, lunch, and dinner.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are not accepted.

Food and beverages

All meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: WiFi (USD 5 per hour)
  • Available in some public areas: WiFi (USD 5 per hour)

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 beach bars
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • BANANA WALK
  • BEACH BAR AND GRILL
  • LA BELLA VITA
  • SILK ROAD

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Children's club
  • Fitness classes
  • Free water park
  • Gym
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorized watercraft
  • Piano
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Crib
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed
  • Supervised activities for children
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • On a private beach

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna

Accessibility

  • Elevator

More

  • 10 floors
  • 3 buildings

Room amenities

Bedroom

  • Blackout drapes
  • Crib
  • Rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination

Entertainment

  • Cable/satellite channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out fee: USD 60

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 5 per hour (rates may vary)
  • Fee for wireless internet in public areas: USD 5 per hour (rates may vary)
  • Late check-out fee: USD 60

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Sunset Beach Resort Spa & Waterpark All Inclusive
Sunset Beach Resort Spa & Waterpark All Inclusive Montego Bay
Sunset Beach Spa Waterpark
Sunset Beach Spa Waterpark Montego Bay
Sunset Waterpark
Sunset Beach Resort Spa Waterpark All Inclusive Montego Bay
Sunset Beach Resort Spa Waterpark All Inclusive
Sunset Beach Resort Spa Waterpark All Inclusive
Sunset Beach Resort Spa and Waterpark All Inclusive Montego Bay

Sunset Beach Resort Spa and Waterpark All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 289 out of 1006 reviews
Rating 8 - Good. 395 out of 1006 reviews
Rating 6 - Okay. 214 out of 1006 reviews
Rating 4 - Poor. 74 out of 1006 reviews
Rating 2 - Terrible. 34 out of 1006 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

EDWARD, Baltimore

disappointed
my wife an I stayed here before its nice but not the same under new owner

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs in the bathroom.
I've gone to Sunset (now Sunscape) five times....each time, my status was bumped up from standard to platinum. With the new owners, I lost my status. There were little bugs in my bathroom every day. I think I was bitten several times. Also, the air conditioning went out at least three times. Awfully hard to sleep in a warm room. Only one restaurant was open in addition to the buffet. The setting is nice...some of the staff aggressively chase single women. There was no WiFi to speak of, and it rained inside the foyer--buckets and buckets. The staff couldn't even keep up with the leaks. The hotel has cut down on the number of servers all around. I thought the chef for the buffet was wonderful. He made the best food with what he was given. Standard fair of rice, chicken, sometimes beef, and dry deserts. This is the last time I'll go here. I want my money back.

8/10 Good

Crystal, Buffalo, NY

great snorkeling!
It was our first all inclusive. We loved it. The beach was amazing. The deal was amazing. I would go back in a heart beat. I snorkeled for hours on end at the little area right before the adult beach. I was concerned because of the hotel having a water park area but we were never bothered by any kids.

6/10 Okay

Addison, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel close to beach.
Do not ask for upgrade - not worth the $500.00. The refrigerator was not stocked daily as was mentioned in advertisement, the drinks were more juice than liquor (had to ask for additional liquor in drinks). The private beach was a walk away - not directly in front of your room. For the beach directly in front of your room, you had to put towels on chairs the night before you wanted to use them. Housekeeping cleaned daily - used same mop for every room and bathroom, did not clean well. The sheets on the bed were damp from humidity. Entertainment was OK. New Years Eve fireworks were great.

10/10 Excellent

Sherri Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The elevator was not working two days out of my three day stay and the bell service is slow.

10/10 Excellent

Aimee, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort!
Had a great time during our stay. Very friendly staff. Would highly recommend.

8/10 Good

Tanya, Cayman

Liked: Cleanliness, staff & service, room comfort
Great location, lots of stuff for the kids to do.
The resort was going through renovations which we were not aware of so a few things were unavailable, some restaurants not open - a little disappointing. We arrived 10am and were told we could not get a room until 3pm, which was a pain with kids. There were also never enough towels available and we had to use damp towels from previous day. Other than that we really did have a lovely time and the kids had a blast. The staff did a great job with the food, BBQ parties, New Years Eve buffet, etc. So, other than the few glitches mentioned, we did have a great time staying here and I would recommend this and would consider coming back. Amazing lovely fun happy staff.

6/10 Okay

Adam, Jamaica

Special Celebration
Atmosphere good and child friendly. However there was no regard for the fact that I was celebrating my 42nd Wedding Anniversary although this was communicated when I made reservation. Hotel Name modification was not communicated. It was evident that all things were not in place. Refrigerators should be restocked daily,availability of hand and body lotion would go a far way.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel staff but check-in was very slow. Room not ready for 2 hours

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience. The staff was very helpful, and kind. However, the bar staff would be better served if they paid full attention to the customer and not talk between themselves as much. But ivet al grea .

10/10 Excellent

Gaby, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy vacation in Jamaica
Sunset Beach Hotel is becoming Sunscape so there were some minor issues- not enough staff to open the specialty restaurants everyday, maybe not enough housekeepers, not enough towels. NONETHELESS- my kids and I had a great five days here. We had two special buffets (Christmas and Boxing Day) for dinner the first two nights and then ate in the Asian and Italian restaurants the other days. The regular buffet had good variety for eating healthy (if not enough Jamaican cuisine) and the drinks were plentiful. We spent the days at the adult pool or volleyball and tennis courts. My son kayaked. The staff was friendly and responded to questions and requests. One of the most restful, easiest beach vacations we've ever had.

8/10 Good

former hotel GM, memphis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful garden setting, close to beach
Staff attach profound significance to guest satisfaction. Good variety of dining experience

4/10 Poor

George

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Under renovation in Dec 2015
A lot of renovations going on. Maybe it would be nicer when complete. Food is below average, and the drinks are terrible. Don't trust the alcohol is the same as the brands printed on the bottles.

8/10 Good

Sam, North Carolina

Liked: Cleanliness, staff & service, room comfort
Wonderful hotel and staff!
The hotel was great. The staff was very friendly and helpful. They take care of everything you need. Clifton at the lobby bar is amazing, always with a smile on his face. There was some construction going on which was mildly inconvenient at times, but usually we didn't even notice it. The resort was huge, so even with the hundreds of people there, it never felt crowded. You could easily get away from people and have your own space. At the same time, there were main gathering spots (usually near the bars) that were great for mingling. Overall, it was a wonderful experience. Can't wait to go back

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
Fairly good
The staff was very friendly and helpful. It took a long time to get our room cleaned if at all. Food was decent but repetitive and some of it was not prepared correctly. They are currently making improvements so this all may change.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Great Place!
We had a great time!! The staff was wonderful, the food was amazing and the drinks were in point!! The facility itself was nice, under a lot of construction but it was ok! Lots to do.... I highly recommend it for all!!!! :)

6/10 Okay

Shavoy

Liked: Staff & service, property conditions & facilities
It was not good, but not bad.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This has been my 3rd time in Jamaica and also my 3rd time at this resort. So that should speak for itself.

4/10 Poor

Collet, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Sunset under construction
Not what I expected! Short stay ruined by noise from drilling and banging. Workmen all over the resort. Lifts in block A BOTH out of action. 5 flights of stairs to climb with Toddle and stroller!!! Not what I expected and defiantly not how I want to spend my hard earned money or well deserved time!!!!

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Don't bother
The best part of my stay at this Resort was a member of the staff called Nelson. He was fun and entertaining.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Vickie P.

Liked: Cleanliness, staff & service
Disliked: Room comfort
All Inclusive Resort
I arrived from the airport close to 8:30 Eastern Time was not aware of the 1 hr. time difference and requested a bottle of wine with 1 glass be brought to my room that I planned to call for room service for a late dinner on the terrace. I was immediately told there was no room service that they had 9 restaurants I could eat at. I told them that I was traveling alone and am not fond of eating alone and would like room service. No room service available so I went to my room without anything to eat after being dragged to 2 different restaurants, an Asian and one by the pool that I had to stand in line for so I just left and went to my room. The phone rang shortly thereafter and was told that someone was bringing up a bottle of Chardonnay and a glass for me...I thanked them. I was awoken by construction noise (jack hammering, etc.) which went on every day I was there apparently on the 10th floor and the roof, I was booked on the 7th floor in Tower B. If you needed something to drink you had to take your ice bucket down to the bar for them to fill and use tap water...no refrigerators in the rooms either which was quite surprising. Needless to say I ate dinner at 1 restaurant, the one by the pool the entire time I was there and either ate breakfast or lunch in the help yourself dining area. They have no servers that wait on you by the pool to get your drinks for you or at the beach, you have to walk to the bar and get it yourself. The internet access room was out of order the entire time as well which was suppose to be included in my stay. The area is absolutely breath taking and the people who work their were very nice but I've learned that all inclusive is not all inclusive...you need to ask before you pay for it. Other's I meant where transferred to another area the other side of the breakfast/lunch area due to the noise of the construction which had room service, refrigerators, wi-fi, etc. Just wondering why I wasn't moved as well?

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pictures are deceiving.
People were getting their rooms who arrived hours after we did, the front desk suggested that we go eat at the buffet while we were waiting. When we arrived at the buffet, I was soo disappointed, the salad bar portion of the buffet was very gross, the rest of the buffet was OK at best. They tried to give me a room overlooking the roof that connects both towers, we looked out the balcony, the main part of our view would have been building B, which has rust bleeding down from the balconies, old crusty paint, and scaffolding around the whole top edge of the building, we also got the pleasure of being able to see the top of the roof that connected the 2 buildings, which had not been cleaned since they probably opened, the view was gross, when I complained, they wanted me to pay extra to get a different room, even though I had already paid extra through Travelocity to get an oven view, they finally gave me a better room when I told them that I was refusing to check in. Make sure you are one of the first to get to the buffet, it looks like 10 miles of bad road after an hour, the food was just OK at best, the elevators broke down twice, even when both were working, they are very slow, the rooms smell musty, this place was built in 1968 and it shows, I would not go back if the trip was free of charge.

8/10 Good

Martini, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, lots of food, lots of drinks
This was my first time to Jamaica, we stayed at this all inclusive hotel, everything was included like water activities such as snorkeling (they give you goggles and a mouth piece) and kayaking. Hotel was nice and the staff was all really kind. Jamaica is expensive. 1 US dollar is the equivalent of ~115 Jamaican dollars.... i bouth like 10 shirts and a couple of other little souvenirs for the family and it was more than 150 dollars... so bring money if you want to enjoy a nice stay. the tours were awesome, expensive as well and the packages seemed limited. but they were fun. dont rent a car. its too confusing to drive on the left side of the road like in England, you'll get lost or worse get in a car accident.

6/10 Okay

clover, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely view
Front desk staff who checked my family in was very mannerly, pleasant, and smiling face. The only draw back was the elevators were old, slow and jumps. The food can be more upscale and a better choice of fish. Need more variety of food.