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Best Western Carmel's Town House Lodge

2.5 star property

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Photo gallery for Best Western Carmel's Town House Lodge

Reception
Reception
Lobby
Suite, 1 King Bed, Non Smoking, Refrigerator | In-room safe, desk, laptop workspace, iron/ironing board
Property amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
NW corner of San Carlos St & 5th Ave, Carmel, CA, 93921
  • Carmel Plaza
    ‪4 min walk‬
  • Sunset Center
    ‪10 min walk‬
  • Carmel Beach
    ‪12 min walk‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator (Living Room)

Suite, 1 King Bed, Non Smoking, Refrigerator (Living Room) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator (Living Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator

Suite, Multiple Beds, Non Smoking, Refrigerator | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Carmel's Town House Lodge

Hotel in Northwest Carmel
Along with an outdoor pool, this smoke-free hotel has a business center and a 24-hour front desk. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, express check-out, tour/ticket assistance, and a TV in a common area are onsite.
Best Western Carmel's Town House Lodge offers 28 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. 37-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers an outdoor pool, a terrace, and a vending machine. Complimentary self parking is available on site.

Best Western Carmel's Town House Lodge is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.01 per stay)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in hallways (34 inches high)
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.01 per stay (rates may vary)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Best Western Carmel's Town House
Best Western Carmel's Town House Lodge
Best Western Town House Lodge
Best Western Town House Lodge Motel
Best Western Town House Lodge Motel Carmel's
Carmel's Town House Lodge
Best Western Carmel`s Town House Hotel Carmel
Carmel Best Western
Carmel's Town House Carmel
Best Western Carmel's Town House Lodge Hotel
Best Western Carmel's Town House Lodge Carmel
Best Western Carmel's Town House Lodge Hotel Carmel

Best Western Carmel's Town House Lodge Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 346 out of 1001 reviews
Rating 8 - Good. 349 out of 1001 reviews
Rating 6 - Okay. 195 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 28 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Shelli

Business traveler
Disliked: Cleanliness
Stayed 2 nights in Oct 2024

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness
Average
Place was okay but the rooms were smelling like some kind of perfume. Unfortunately we got this place the last minute because we were not planning to stay in Carmel which I found too expensive. The lady in the front desk was nice but the place needed extra work. Breakfast was good.
Stayed 1 night in Oct 2024

6/10 Okay

Pascal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Dawn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel stay I have had. It was dirty, nothing worked, tv out, phone out, filthy and no one at the office. I can’t believe I paid to stay here.
Stayed 1 night in Oct 2024

8/10 Good

Jill

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Noisy guests upstairs. Poor tv reception. Staff was friendly and helpful.
Stayed 1 night in Oct 2024

6/10 Okay

Liliana

Liked: Property conditions & facilities
Disliked: Cleanliness
Good location, easy to walk around! The guy at the front desk was very hospitable, the room was nice and modern-looking. However upon entering the room, there were flies coming in from the window. There were a few dead bugs that weren’t cleaned up by staff and other details that made it evident that staff did not clean properly.
Stayed 1 night in Oct 2024

8/10 Good

JOHN

Traveled with group
Liked: Cleanliness, room comfort
Remodeled but lacking traditional comforts
The Town House Lodge is an old building which has been updated as best it can. The bathroom has the original bathtub sink structure with new hardware. They should have added grab bars for the shower when it was remodeled. We were advised that our room would not be cleaned during our 2 day stay "so that we would not be disturbed". The breakfast gets rated a C minus. It had only 8 seats. You were invited to take your food and hike up a flight of stairs for additional seating. The hotel's best feature is its location very near Ocean Drive and walkable to shops and restaurants.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marlon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable price, clean and good customer service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Jade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great breakfast and Carmel is such an amazing place.
Stayed 2 nights in Sep 2024

8/10 Good

Hester, Fresno

All was good!!!
Stayed 1 night in Sep 2024

6/10 Okay

Bob

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was adequate but dated.
Stayed 1 night in Sep 2024

6/10 Okay

Chris

Liked: Staff & service
Disliked: Room comfort
Carmel is stunning, get a lodge/apt
Nice staff. Complimentary water too. Bathroom originally smelt of a sewer but it subsided/disappeared. Might as well slept on the floor as bed was rock hard.
Stayed 1 night in Sep 2024

10/10 Excellent

Asha, San Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, perfect location and the room was super clean
Stayed 1 night in Aug 2024

6/10 Okay

Deborah

Liked: Staff & service
Staff were wonderful!
Stayed 2 nights in Sep 2024

6/10 Okay

Lelio, Henderson

Traveled with family
Liked: Amenities
Regular
Stayed 2 nights in Aug 2024

8/10 Good

Mireya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when you want to walk around carmel. However, if you move your car it will be hard to find parking again. There is no AC, the breeze is excellent. However, the noise outside will keep you awake if you’re a light sleeper. The lady at the office is so sweet and helpful.
Stayed 1 night in Sep 2024

10/10 Excellent

Chung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with friend staff
Stayed 2 nights in Aug 2024

6/10 Okay

Joel-David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinning out was very very expensive in the area. But that is a knowledge thing. Best advice would be staff local advice. Not brochures.
Stayed 1 night in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room in a great location
Stayed 1 night in Aug 2024

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were wonderful and very clean. The furniture was was a bit tired and needed some updating. That said I would still highly recommend.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff is wonderful and the remodel is excellent. We stay there every year.
Stayed 4 nights in Aug 2024

8/10 Good

Lexie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Larry S.

Stayed 3 nights in Jul 2024