The room was not equipped properly. There were not enough towels, there was no phone to call the front desk, the tv was not working and the carpet looked absolutely disgusting.
The common areas, such as the dining room, were not taken care of properly. The trash cans were leaking onto the floor, and no member of staff took any action about it.
A lack of interest, initiative, or solutions from the staff was a major issue. When these complaints were presented, they did nothing about them and provided no explanation or adequate solution. When approached, the staff made false promises by saying "we'll be up to fix the issue" and then never showed up.
We did not change hotel as we arrived late in the evening and were very tired and wanted to only rest to be able to leave early in the morning the next day to continue our trip.