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Hyatt Carmel Highlands

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Carmel Highlands

Beach nearby
Bar (on property)
Outdoor pool, sun loungers
Fireplace
Front of property - evening/night

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Spa
  • 24/7 front desk
  • Bar
  • Gym
  • Pool

Explore the area

Map
120 Highland Dr, Carmel, CA, 93923
  • Point Lobos State Natural Reserve
    ‪10 min walk‬
  • Point Lobos Ranch
    ‪15 min walk‬
  • Monastery Beach
    ‪3 min drive‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪15 min drive‬

Room options

View all photos for Suite (POINTLOBOS)

Premium bedding, in-room safe, individually furnished, desk

Suite (POINTLOBOS)

  • 850 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (HIGHLANDS)

Premium bedding, in-room safe, individually furnished, desk

Suite (HIGHLANDS)

  • 452 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Garden View

Premium bedding, in-room safe, individually furnished, desk

Room, 1 King Bed, Garden View

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (California)

Premium bedding, in-room safe, individually furnished, desk

Suite (California)

  • 452 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, individually furnished, desk

Standard Room, 1 King Bed, Ocean View

  • 320 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Townhome, 1 King Bed with Sofa bed, Ocean View

Premium bedding, in-room safe, individually furnished, desk

Townhome, 1 King Bed with Sofa bed, Ocean View

  • 320 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Big Sur)

Premium bedding, in-room safe, individually furnished, desk

Suite (Big Sur)

  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Sunset)

Premium bedding, in-room safe, individually furnished, desk

Suite (Sunset)

  • 549 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Hyatt Carmel Highlands

Carmel resort with restaurant
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free resort. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a spa tub are onsite.
Hyatt Carmel Highlands offers 142 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Each accommodation is individually furnished. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels and pay movies. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Carmel resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, and Swedish massages.
In addition to a full-service spa, Hyatt Carmel Highlands features an outdoor pool and a spa tub. The resort offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities consist of a business center and meeting rooms. This business-friendly resort also offers a fitness center, spa services, and a terrace. Onsite self parking and valet parking are complimentary.

Hyatt Carmel Highlands is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Pacific's Edge - This restaurant serves breakfast and lunch.

Languages

Dutch, English, Filipino, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacific's Edge

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Spa tub

Family friendly

  • DVD player
  • Free crib
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Dryer
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3 AM

Check-out

Check-out before noon

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities or services will be unavailable from October 28 2024 to January 31 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from July 24 2024 to April 30 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Exterior
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 33.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 35 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Carmel Highlands
Carmel Highlands Hyatt
Carmel Hyatt
Carmel Hyatt Highlands
Hyatt Carmel
Hyatt Carmel Highlands Overlooking Big Sur Coast Hotel
Hyatt Highlands
Hyatt Highlands Carmel
Hyatt Highlands Hotel
Hyatt Highlands Hotel Carmel
Carmel Highland Inn
Highlands Hotel Hyatt Carmel
Hyatt Carmel Highlands Hotel Carmel
Hyatt Carmel Highlands Hotel
Hyatt Highlands Overlooking Big Sur Coast Hotel
Hyatt Carmel Highlands Overlooking Big Sur Coast Resort
Hyatt Highlands Overlooking Big Sur Coast
Hyatt Highlands Overlooking Big Sur Coast Resort
Hyatt Carmel Highlands

Hyatt Carmel Highlands Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 406 out of 741 reviews" "
Rating 8 - Good. 154 out of 741 reviews" "
Rating 6 - Okay. 97 out of 741 reviews" "
Rating 4 - Poor. 55 out of 741 reviews" "
Rating 2 - Terrible. 29 out of 741 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for my 70th birthday and I was not disappointed at all. I had heard the property was starting to show its age, etc but our room was so lovely and has a fantastic view of the ocean. The staff at check-in, valet, servers in the restaurant, everyone were to welcoming and gracious. Hated to leave after 4 days.
Stayed 3 nights in Oct 2024

6/10 Okay

Karen

Liked: Cleanliness, room comfort
Old rooms but beautiful view.
If you have any problems with walking and stairs make sure you tell staff when making reservations. Some of the rooms are not convenient to parking. We had to unload and go down 3 flights of stairs since the hotel is built into a hill. Then go park uphill and walk back down. Could be a problem for some people. Hotel rooms are old and they say fireplace but it was just a fake fireplace and looks really cheap. Restaurant was not open for dinner since we were mid week. For a hotel that looks like it would be a 4 star hotel it is more like a 3 star. The views are amazing. But if you are looking for a hotel to celebrate an Anniversary or special occassion just be aware that this hotel gives off a vibe of being old.
Stayed 2 nights in Oct 2024

6/10 Okay

Donald

Traveled with partner
The views were great. Service at the restaurant was very slow. Our room was very dated and lacked amenities for the price. During the check in process they tried to sell us additional nights for furture dates. Felt like a time share sales pitch.
Stayed 1 night in Oct 2024

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little confusing and sometimes a walk
Stayed 2 nights in Sep 2024

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The views are to die for. The restaurant there didn't have very many menu options. It wasn't easy to find parking.
Stayed 3 nights in Oct 2024

6/10 Okay

Hon

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Experience doesn’t match the price. Clogged toilet, tight shower space and bathroom. More feasible for a couple only, not for a family.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great birthday celebration with spectacular ocean views from the Pacific's Edge Restaurant and our room. Staff was friendly and helpful.
Stayed 3 nights in Sep 2024

10/10 Excellent

Lindsey Morgan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying here. It is such a beautiful hotel with beautiful grounds. It has amazing views. The restaurant was great. Staff was friendly.
Stayed 5 nights in Sep 2024

4/10 Poor

Karen

Disliked: Staff & service, property conditions & facilities
Not worth the price
Although check-in is at 4:00, our room wasn't ready until 4:15. We arrived at 3:00, so we had a drink at the bar after a long day's drive. Once checked in, we had to schlepp our luggage up multiple sets of outside steps to get to our room. Inside the room, the bathroom is small, with a small shower, but it had two sinks pretty close together. The cabinet was rather beat up and looked like it was the original cabinetry. There was only one lamp in the large living area, and a HUGE spa taking up about a quarter of the space in the room. On one day of our stay, I went to find ice, which someone from the front desk area had to go get for me. She advised they could bring it to me in the future. The next day upon our return to the hotel, we stopped by the front desk and asked them to please deliver a bucket of ice to our room. Twenty-five minutes later, I went in search of the ice. The woman who had gotten our ice the day before was surprised to learn that we had put in a request face-to-face with someone at the front desk. She hadn't gotten any message, and one of the men who had been standing there when we talked to his partner (who was no longer there) just stood there silently, not volunteering that we had in fact stopped by. The only thing good about this experience was the view from our room. However, we will NEVER stay here at this overpriced hotel again!
Stayed 3 nights in Sep 2024

10/10 Excellent

Eunjae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is beautiful resort in Carmel.
Stayed 2 nights in May 2024

4/10 Poor

Cibelly

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ying

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view! I wish we had known about the amount of stairs up to our car. That was difficult for us, especially with luggage. Such a gorgeous property- our stay overall was great.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kirstie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was phenomenal. We just recently got engaged and this was a trip to celebrate. We also brought our young daughter and the staff were so quick to cater to our needs with her. The property is beautiful and our stay was perfect. Thank you for an incredible experience!
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in Carmel Highlands. A bit pricey for age but location, views, and staff overcame that objection quickly.
Stayed 2 nights in Aug 2024

4/10 Poor

Matthew

Stayed 1 night in Aug 2024

6/10 Okay

Oksana

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The staff in the checkin and front desk are not informative and are not willing to help.
Stayed 4 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel. Service was excellent. Views are amazing. Try to stay on the top floor as the middle and lower levels can get noisy.
Stayed 3 nights in Aug 2024

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

david

Liked: Staff & service
Disliked: Property conditions & facilities
Out dated
Property is very out-dated. Stuck in the 70’s. Pool was out of service. If you’re older, be aware of the number steps to get around.
Stayed 2 nights in Aug 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Our room wasn’t ready by check-in time, and when it was we had to stand in a long line again just to get our room keys. Also, for such an expensive hotel I’d expect a cup of coffee to be complimentary, not over $6
Stayed 1 night in Aug 2024

8/10 Good

Hong

Traveled with family
Liked: Cleanliness
The pool is closed. This information was posted on the website. But we booked through Expedia, we were not aware of this information. When I called hotel to confirm the booking, they didn’t tell us either.
Stayed 2 nights in Aug 2024

8/10 Good

William

Nice room and view. A lot of steps for a guy with a cane.
Stayed 2 nights in Aug 2024

6/10 Okay

Rosa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property had spectacular views! The dining experience was average and wasn't fully open on the days we booked our stay (wish we had known that before booking). They only open Wednesday through Sunday so all guests on Monday and Tuesday really don't get the same dinner menu which is actually why we booked our stay here. The room was not what we were expecting, but comfortable nonetheless. The pool and firepit by our room were also closed so our room's view made up for all the minor disappointments. I would stay here again, but would call before booking to make sure I am getting all the amenities we are paying for. Grateful the staff was friendly and inviting!
Stayed 1 night in Aug 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024