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Hyatt Carmel Highlands

4.0 star property

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Photo gallery for Hyatt Carmel Highlands

Front of property - evening/night
Breakfast and lunch served
Townhome, 1 King Bed with Sofa bed, Ocean View | Premium bedding, in-room safe, individually furnished, desk
Bar (on property)
Outdoor pool, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Spa
  • 24/7 front desk
  • Bar
  • Gym
  • Pool

Explore the area

Map
120 Highland Dr, Carmel, CA, 93923
  • Point Lobos State Natural Reserve
    ‪10 min walk‬
  • Monastery Beach
    ‪3 min drive‬
  • Carmel Beach
    ‪9 min drive‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪15 min drive‬

Room options

View all photos for Suite (POINTLOBOS)

Premium bedding, in-room safe, individually furnished, desk

Suite (POINTLOBOS)

  • Ocean view
  • 850 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (HIGHLANDS)

Premium bedding, in-room safe, individually furnished, desk

Suite (HIGHLANDS)

  • Partial ocean view
  • 452 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Garden View

Premium bedding, in-room safe, individually furnished, desk

Room, 1 King Bed, Garden View

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (California)

Premium bedding, in-room safe, individually furnished, desk

Suite (California)

  • Partial ocean view
  • 452 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, individually furnished, desk

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Townhome, 1 King Bed with Sofa bed, Ocean View

Premium bedding, in-room safe, individually furnished, desk

Townhome, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Big Sur)

Premium bedding, in-room safe, individually furnished, desk

Suite (Big Sur)

  • Ocean view
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Sunset)

Premium bedding, in-room safe, individually furnished, desk

Suite (Sunset)

  • Ocean view
  • 549 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Hyatt Carmel Highlands

Carmel resort close to Point Lobos State Natural Reserve
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free resort. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a hot tub are onsite.
Hyatt Carmel Highlands offers 142 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Each accommodation is individually furnished. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels and pay movies. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Carmel resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, and Swedish massages.
In addition to a full-service spa, Hyatt Carmel Highlands features an outdoor pool and a hot tub. The resort offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities consist of a business center and meeting rooms. This business-friendly resort also offers a fitness center, spa services, and a terrace. Onsite self parking and valet parking are complimentary.

Hyatt Carmel Highlands is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Pacific's Edge - This restaurant serves breakfast and lunch.

Languages

Dutch, English, Filipino, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacific's Edge

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • DVD player
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Dryer
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3 AM

Check-out

Check-out before noon

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

This property is closed from March 7 2025 to May 31 2025 (dates subject to change).
The property will be renovating from March 25 2025 to May 31 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Exterior
  • Hot tub

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 33.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 35 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Carmel Highlands
Carmel Highlands Hyatt
Carmel Hyatt
Carmel Hyatt Highlands
Hyatt Carmel
Hyatt Carmel Highlands Overlooking Big Sur Coast Hotel
Hyatt Highlands
Hyatt Highlands Carmel
Hyatt Highlands Hotel
Hyatt Highlands Hotel Carmel
Carmel Highland Inn
Highlands Hotel Hyatt Carmel
Hyatt Carmel Highlands Hotel Carmel
Hyatt Carmel Highlands Hotel
Hyatt Highlands Overlooking Big Sur Coast Hotel
Hyatt Carmel Highlands Overlooking Big Sur Coast Resort
Hyatt Highlands Overlooking Big Sur Coast
Hyatt Highlands Overlooking Big Sur Coast Resort
Hyatt Carmel Highlands

Hyatt Carmel Highlands Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 408 out of 744 reviews
Rating 8 - Good. 155 out of 744 reviews
Rating 6 - Okay. 97 out of 744 reviews
Rating 4 - Poor. 55 out of 744 reviews
Rating 2 - Terrible. 29 out of 744 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Pouyan

Traveled with family
Liked: Cleanliness, staff & service
Main lobby and restaurant area is 4 star. However, the rooms are 3 star I would say.
Stayed 2 nights in Dec 2024

6/10 Okay

Kenneth

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The views from the hotel are amazing. The rooms are very dated, faux fireplaces, hole in the wall, bugs in the bathtub, hot water not working.
Stayed 2 nights in Jan 2025

4/10 Poor

Brian

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The property was nice. The bellman service/valet staff were the nicest group at this facility. Check in was at 4pm and although ours was ready at that time, there were a lot of people in front of us whose reservation were not. They had no other alternatives but to say “I’m sorry.” It seemed very unprofessional from the start. The room itself was ok. Very outdated for the price we paid. The heater didn’t work so we had to rely on the small fire place heater all week. The shower was a disaster. Your options were scalding hot, or freezing cold so our showers were quick and unenjoyable. The bathroom didn’t have an exhaust fan so my poor wife had to hear me blow it up everyday and it also caused the bathroom mirror to fog up quickly making her have to wait on me to finish showering before she could get ready. The beds were very hard and uncomfortable. The view was nice (if you get an ocean facing view) but if not, you are surrounded by trees and plants. Again, for the price we paid, you’d also think room service would be an option but it was not. We were told we had to go to the restaurant and order our food to go. I also paid $500 for their New Years Eve dinner and party. They didn’t have my reservation on file so I had to show them proof of purchase from an email to gain access to the event. Our reservation was for 7:30 but the service was so slow that we didn’t get done until 10:30! The party itself sucked too. It was designed for retirement age folks and not mid 30s like us.
Stayed 5 nights in Dec 2024

10/10 Excellent

Pramod

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Jorge

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Here is the thing to know about this property. It is really two hotels on one location. Higher up the hill you have very nice cabin like rooms that more or less are worth the exorbitant per night rates. But closer to the main building, you have rooms that are the quality of a Motel 6, but are charged out at over $500 per night. You pay a premium to be lodging near much nicer rooms and a beautiful view. The food at the restaurant is also relatively poor. For $250 you can feed four people a dinner the quality of which would fit in nicely at a Denny's restaurant. But you do get a pretty awesome view of the pacific ocean.
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk manager was professional & helpful. Staffs are helpful on setting fire in living room.
Stayed 1 night in Dec 2024

8/10 Good

Elena, Los Angeles

Stayed 2 nights in Dec 2024

10/10 Excellent

Andrea

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ocean view is so beautiful and the restaurant is amazing, the only thing is that we carried some heavy luggages and we had to carry them with the stairs, but the property design is cool.
Stayed 1 night in Dec 2024

10/10 Excellent

Rohan

Stayed 2 nights in Nov 2024

6/10 Okay

Trung, Laguna Niguel

Traveled with partner
Liked: Cleanliness, staff & service
External looks nice but inside the room is old and needs to have more cosmetic fix to make it looks nicer. Foods is ok, not great (breakfast). The view from the restaurant is beautiful.
Stayed 2 nights in Dec 2024

8/10 Good

Alec, Encinitas

Liked: Cleanliness, staff & service, amenities
We stayed in room 542. The room has a mildew smell, probably due to the damp nature of the positon of the room on the property. However, the management should provide some diffusers in the room to mask the mildew smell if they cannot solve the root cause of the issue. It is like sleeping with a waterlogged piece of driftwood with mushrooms. The room is nice other than that unpleasant feature.
Stayed 3 nights in Dec 2024

4/10 Poor

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I stayed on property was for the "world class unobstructed ocean views" I paid extra for that. When I got there, I got a lower level room with view of a tree. I requested another room- to no avail. There was a storm the second day of our stay. When we checked out, I mentioned our room had flooded from the rain. I was thanked for letting them know. I stayed at two different Hyatt hotels in San Francisco- Fishermans Wharf and 5 Embarcardaro. Both were wonderful. Guess I'll stay there in the future.
Stayed 2 nights in Dec 2024

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Andy

Still a nice place but it’s getting old and out dated. Construction around the pool which was closed was on going noise, not really loud but was noticeable. Overall still a nice place to stay. Restaurant was also nice with a great view, food was delicious but limited selections.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the ocean was spectacular!
Stayed 1 night in Dec 2024

6/10 Okay

geysook

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I don't know how many times I've been looking for a hotel room. A milestone with room numbers written in large on each street is essential. Many people are wandering around..
Stayed 2 nights in Dec 2024

8/10 Good

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Spectacular view of Highlands from our balcony. Dining options reduced during stay (restaurant closed certain days…). Quiet and away from Carmel town centre amenities (shopping,dining). Point Lobos hiking nearby was incredible with some beautiful vistas.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ricky

Stayed 1 night in Nov 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Slow check-in, inconvenient parking for our highest priced room, no dining room on Monday/Tuesday (small bites from the bar)
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Sandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved all of it!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Les

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous views.
Stayed 1 night in Nov 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and setting
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views!
Stayed 2 nights in Nov 2024