I never saw staff so I can't rate them. Check in was by AI, talking to a person on a computer monitor which did not work well. When I had a problem with the TV in the room, I was told there was no one on site to fix it so I'm guessing there was NO STAFF anywhere around. The rooms were clean but stark! No counter in the bathroom to put toiletries? I never used the pool so I didn't rate it. Check out was also by AI, just texted to let them know I was leaving and we left. If this is the future, if you don't mind not seeing a human face when you check in, then you probably won't mind staying here. I still prefer being greeted by a human being. If I'd known it would be by AI, I would not have booked here,