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Krystal Monterrey

3.5 star property

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Photo gallery for Krystal Monterrey

Lobby sitting area
Superior Double Room, 2 Double Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi
Front of property
Breakfast, lunch, dinner served; international cuisine
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
$103
includes taxes & fees
Nov 1 - Nov 2

Explore the area

View in a map
Calle Corregidora 519, Centro, Monterrey, NL, 64000
  • Place, Macroplaza
    ‪5 min walk‬
  • Place, Auditorium Pabellón M
    ‪5 min walk‬
  • Place, Fundidora Park
    ‪2 min drive‬
  • Airport, Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite Junior

In-room safe, desk, iron/ironing board, free WiFi

Suite Junior

  • 613 sq ft
  • Sleeps 2

View all photos for Room Deluxe

In-room safe, desk, iron/ironing board, free WiFi

Room Deluxe

  • 355 sq ft
  • Sleeps 2

View all photos for Double Room Deluxe

In-room safe, desk, iron/ironing board, free WiFi

Double Room Deluxe

  • 355 sq ft
  • Sleeps 4

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 2 Double Beds

8.8 out of 10
Excellent
(89 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(98 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, iron/ironing board, free WiFi

Junior Suite

8.0 out of 10
Very good
(5 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Mountain View

Superior Double Room, 2 Double Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Superior with Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Double Room Superior with Mountain View

  • 355 sq ft
  • Sleeps 4

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About this property

Krystal Monterrey

3.5-star hotel in Monterrey Centro
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking, and 24-hour room service.
Krystal Monterrey offers 207 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Monterrey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, tour/ticket assistance, and concierge services. Parking is available onsite for a surcharge.

Krystal Monterrey is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Café Flores - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 180 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Café Flores

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children
  • Valet parking fee: MXN 180 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Krystal Monterrey Hotel
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Krystal Monterrey Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1083 out of 1945 reviews
Rating 8 - Good. 400 out of 1945 reviews
Rating 6 - Okay. 210 out of 1945 reviews
Rating 4 - Poor. 121 out of 1945 reviews
Rating 2 - Terrible. 131 out of 1945 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ZAYDA

Stayed 4 nights in Jul 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
All is better
Stayed 1 night in Jul 2025

8/10 Good

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is centrally located and close to many popular tourist attractions like Paseo Santa Lucia, the Cathedral, Macroplaza, plenty of shops and small local restaurants. Staff at check-in was very friendly (Mercedes) I would definitely stay here again if I return to Monterrey. My only complaint is the lack of communication through the Expedia app, and we had to wait until 2:00 PM to check in, even though we arrived early at noon.
Stayed 3 nights in Jul 2025

2/10 Terrible

Azrael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

"Disappointing Stay – Room Temperature and Service

I recently stayed at your hotel and wanted to share some feedback regarding my experience. Unfortunately, it did not meet expectations due to several issues: The room was extremely hot upon arrival. Although I adjusted the thermostat, the temperature only lowered by 2 degrees and remained uncomfortable throughout the night. The television was not functioning at all during the stay. I also encountered a bug in the restroom, which was concerning in terms of cleanliness. While the restaurant food was acceptable, it wasn’t enough to offset the other inconveniences. When I contacted the front desk to request a room change, I was told all rooms were booked. Additionally, the receptionist was not particularly helpful or accommodating.
Stayed 1 night in Jul 2025

6/10 Okay

Miguel

Disliked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

ROSA GUADALUPE

Business traveler
Liked: Amenities
Pongan fridge estaría fabuloso
Stayed 1 night in Jul 2025

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small details makes the difference!

My stay at Krystal Monterrey was awesome! The check-in was very efficient. The room was superb! I really loved the neatness but most of all the individualized WELCOME note. Special thanks to Susana García!
Relax in the Lobby
Arrived
Stayed 3 nights in Jul 2025

10/10 Excellent

Christina

Stayed 1 night in Jul 2025

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jun 2025

2/10 Terrible

Roberto

Business traveler, Traveled with family
No me gustó el valet parking ya que dejaron el vehículo prendido toda la noche y se le acabó tanto la batería que tuve que hablar a una grúa incurriendo en un gasto que no tenía contemplado. Se vio con la supervisora y gerente en turno y simplemente me dijeron que “estarán al pendiente”. Entiendo que no son trabajadores directos del hotel pero están en el hotel dando el servicio. Nos quedamos sin agua un día y nos bañamos. La fila para el registro más lento de lo normal
Stayed 2 nights in Jun 2025

10/10 Excellent

Elizabeth Lopez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay really loved it
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose

Stayed 1 night in Jul 2025

8/10 Good

Carolina

Stayed 2 nights in Jul 2025

10/10 Excellent

Jose

Stayed 2 nights in Jun 2025

10/10 Excellent

mike

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than those few things excellent personal nice
Stayed 3 nights in Jul 2025

2/10 Terrible

Pedro Antonio

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Llegamos y nuestra reservacion no aprecia, les mostre con mi cel la reserva de expedia y tardaron aprox 30min en reaolverlo, eran 3 cuartos y tadaron mucho en darnos las llaves ya que teniamos que firmar muchos papeles TODAS las 6 personas que ibamos, yo me acercaba a ver si ya faltaba poco y me decian que necesitaba
Stayed 1 night in Jul 2025

10/10 Excellent

JOSE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place y MTY

Great location and employees and hotel all nice
Stayed 4 nights in Jun 2025

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except for the room that doesn’t have a microwave
Stayed 2 nights in Jun 2025

8/10 Good

Areli

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It’s ok
Stayed 3 nights in Jun 2025

8/10 Good

Rocio

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, room service is great, small Starbucks in hotel, seating area in lobby, hotel bar had a happy hour, food at breakfast buffet was good on one day & not so good the next. Room was nice overall, bathroom had s bit od a sewer smell ar times & can hear people next yo our rokm if loud. Overall nice & would recommend as ot in in the downtown area very accessible to shopping, restaurants & sights.
Stayed 4 nights in Jun 2025

10/10 Excellent

Abraham

Stayed 2 nights in Jun 2025

10/10 Excellent

Juan

Stayed 3 nights in Jun 2025

6/10 Okay

Adriana

Liked: Staff & service
El personal increíble, super atentos. Me encanta la ubicacion de este hotel y ya nos hemos hospedado anteriormente. En esta ocasion nos tocó la mala experiencia de no poder bañarnos debido a que la regadera tenia fuga de agua y mojaba todo el baño por arriba de la puerta de cristal.
Stayed 1 night in Jun 2025

4/10 Poor

Paul

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025