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Live Aqua Monterrey

5.0 star property
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Reception
Lobby
Exterior
Egyptian cotton sheets, premium bedding, down comforters, minibar
Suite, 1 King Bed (Master) | Egyptian cotton sheets, premium bedding, down comforters, minibar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pet friendly
  • Bar
  • Parking included
  • Spa
  • Room service

Explore the area

Map
Av. Lazaro Cardenas 2424-A, Valle Oriente, San Pedro Garza García, NL, 66260
  • Metropolitan Center
    ‪3 min walk‬
  • Fashion Drive
    ‪3 min walk‬
  • Showcenter Complex
    ‪4 min walk‬
  • Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed

  • 474 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds

  • 474 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed, Mountain View

  • 474 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Master)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite, 1 King Bed (Master)

  • 947 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Mountain View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds, Mountain View

  • 474 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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About this property

Live Aqua Monterrey

5-star San Pedro Garza García hotel connected to a shopping center, walkable to Fashion Drive
2 restaurants, a full-service spa, and 2 bars/lounges are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a sauna, and a hot tub are onsite.
Live Aqua Monterrey offers 70 accommodations with minibars and espresso makers. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a health club, a hot tub, and a sauna.
FEEL URBAN SPA has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
In addition to a full-service spa, Live Aqua Monterrey features a health club and a hot tub. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

This luxury hotel also offers a sauna, spa services, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary covered valet parking is available on site, along with a car charging station. A total renovation of this property was completed in August 2022.

Live Aqua Monterrey has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
AZUR - This fine-dining restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
NYTE - This rooftop bar serves light fare only. Open daily.
LA DISTRAL - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 18 to 21 for adults and USD 18 to 21 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • AZUR
  • LA DISTRAL
  • NYTE

Things to do

  • 24-hour gym
  • Full-service spa
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Free crib
  • Free rollaway/extra bed

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • In a nature reserve

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Accessible airport shuttle
  • Accessible shuttle
  • Braille/raised signage
  • Elevator (34 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (35 inches high)
  • Hardwood flooring in public areas
  • Lever door handles
  • Sign language-capable staff
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 25 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Communal living room
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - August 2022

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 18 to 21 for adults, and USD 18 to 21 for children
  • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: USD 125 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Live Aqua Monterrey Valle Hotel
Live Aqua Monterrey Valle
Live Aqua Urban Resort
Live Aqua Urban Monterrey
Live Aqua Urban

Live Aqua Monterrey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 417 out of 565 reviews
Rating 8 - Good. 86 out of 565 reviews
Rating 6 - Okay. 21 out of 565 reviews
Rating 4 - Poor. 27 out of 565 reviews
Rating 2 - Terrible. 14 out of 565 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos, Miami

Stayed 2 nights in Oct 2024

10/10 Excellent

Enrique

Stayed 1 night in Sep 2024

2/10 Terrible

Antonio

Stayed 2 nights in Oct 2024

10/10 Excellent

Cynthia, alvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a great place to stay when visiting. Very convenient location. Good atmosphere.
Stayed 1 night in Oct 2024

10/10 Excellent

Sergio

Stayed 1 night in Oct 2024

2/10 Terrible

David, Solana Beach

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel needs a major renovation and better room cleaning. Someone else’s Trash was in the bin when I checked into the room and Shower handle was broken could not shower and no hot water. In room dining Was a disaster Never stay here again stay away until they are renovated across the street is the new SAFI hotel.
Stayed 3 nights in Oct 2024

8/10 Good

Ricardo, Scottsdale

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel but very inconvenient location the way to drive to it besides it’s besides an abandoned construction or such it appears which gives it a bad look
Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente staff, they make you feel important and safe. If you’re uncomfortable with something they try their hardest to fix it.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very contemporary style, a lot of good restaurants and shops to choose from in the area. It feels very secure.
Stayed 4 nights in Oct 2024

10/10 Excellent

Raffaele

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Luis Javier, Tucson

Stayed 3 nights in Aug 2024

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Everything was great!
Stayed 1 night in Aug 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, great bed & location
Stayed 1 night in Jul 2024

4/10 Poor

Marco

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is beautiful, service is not up to par to Live Aqua Standards. Slow servce and no follow up, SPa is not avilable, took 5 calls to get a bottle of watter, another 3 to get some slippers. Definetly needs oversight from managment. Very dissapointed.
Stayed 1 night in Jul 2024

8/10 Good

Jonas

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first trip to Monterrey, Mexico and we were glad to have selected Aqua for the duration of our trip. The hotel is quiet yet centrally located to shopping and dining just steps away. The staff was accommodating and attentive. The room was clean. The beds were comfortable and the room was in good condition. One criticism we have is that the shower is designed to pour directly onto the floor next to the tub.This creates very slippery and dangerous conditions even when using the small mat that is provided. If the rooms are ever redesigned I would recommend enclosing the shower as it created a fall for one of us. One additional issue is the TV does not allow you to sync with Apple devices which would have been nice to have but not critical.Otherwise we were very happy with our room.
Stayed 6 nights in Jun 2024

10/10 Excellent

Hyomi

Stayed 1 night in Jun 2024

10/10 Excellent

Alberto

Stayed 2 nights in May 2024

10/10 Excellent

Milena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 5 nights and had a wonderful experience. Our room was beautiful and we had a tub with a view of Cerro de La Silla. The hotel is classy and artsy. We appreciated the shot glasses and bottle of mezcal with a plate of orange and lemon slices over salt and tajin left for us guests to enjoy in the hallway each evening, it was a delightful surprise. Room service was excellent, also the breakfast buffet was great. We had an amazing massage in their spa and enjoyed the spa saunas and jacuzzi, only we wished the jacuzzi and saunas were always accessible to guests. The hotel is part of a nice rooftop park called Trébol Park and it has restaurants. It's also very easy to get an Uber from the front of Trébol Park as well as from the hotel front door and there are more restaurants and there is fashion plaza mall across the street. We will definitely be staying here again.
Stayed 5 nights in Apr 2024

10/10 Excellent

Sergio

Stayed 2 nights in Apr 2024

10/10 Excellent

Felipe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
X
X
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta stay as always!
Stayed 1 night in Mar 2024

10/10 Excellent

Arturo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Mar 2024

10/10 Excellent

Fernando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Karem

Stayed 2 nights in Mar 2024

8/10 Good

Augusto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay. Nice place. Expensive and poor breakfast
Stayed 1 night in Mar 2024