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Novotel Monterrey Valle

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Monterrey Valle

Exterior
Bar (on property)
Breakfast and dinner served
Street view
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Laundry
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Ave Lazaro Cardenas 3000, Esq Dr Alt. Col. Valle Oriente, San Pedro Garza García, NL, 66269
  • Metropolitan Center
    8 min walk
  • Restaurante 365 Novotel
    1 min walk
  • Fundadores Station
    6 min drive
  • Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    44 min drive

Room options

View all photos for Superior Double Room, 2 Double Beds

Superior Double Room, 2 Double Beds | In-room safe, desk, blackout drapes, soundproofing

Superior Double Room, 2 Double Beds

  • 237 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 Queen Bed

  • 248 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

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Property entrance

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includes taxes & fees
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About this property

Novotel Monterrey Valle

4-star San Pedro Garza García hotel walkable to Metropolitan Center
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, concierge services, and dry cleaning. Housekeeping is available on request.
Novotel Monterrey Valle offers 238 air-conditioned accommodations with laptop-compatible safes and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and complimentary toiletries.

This San Pedro Garza García hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. Event facilities measuring 3875 square feet (360 square meters) include conference space. This Art Deco hotel also offers a terrace, an arcade/game room, and multilingual staff. Concierge services and wedding services can be provided. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Novotel Monterrey Valle is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Novotel Monterrey Valle has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (MXN 100 per stay)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 325 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 3,875 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (45 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to January 15:
  • Swimming pool
The property will be renovating from September 1 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Elevator
  • Lobby
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500.00 per pet, per night, plus a deposit of MXN 500 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 325 per person
  • Covered self parking fee: MXN 100.00 per stay
  • Pet deposit: MXN 500 per night
  • Pet fee: MXN 500.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Monterrey Novotel
Novotel Monterrey
Novotel Monterrey Valle
Novotel Monterrey Valle Garza Garcia
Novotel Monterrey Valle Hotel
Novotel Monterrey Valle Hotel Garza Garcia
Novotel Valle
Novotel Valle Monterrey
Novotel Hotel Monterrey Valle
Novotel Monterrey Valle Hotel San Pedro Garza Garcia
Novotel Nuevo Leon
Nuevo León Novotel
Novotel Monterrey Valle San Pedro Garza Garcia
Novotel Monterrey Valle Pedro
Novotel Monterrey Valle Hotel
Novotel Monterrey Valle San Pedro Garza García
Novotel Monterrey Valle Hotel San Pedro Garza García

Novotel Monterrey Valle Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1003 reviews" "
Rating 8 - Good. 277 out of 1003 reviews" "
Rating 6 - Okay. 157 out of 1003 reviews" "
Rating 4 - Poor. 94 out of 1003 reviews" "
Rating 2 - Terrible. 75 out of 1003 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Natali

Stayed 1 night in Sep 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Johnny

Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

gerardo

Business traveler
Disliked: Property conditions & facilities, room comfort
Muy deteriorado y en construcción , sucio
Stayed 1 night in Aug 2024

2/10 Terrible

denisse

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
REALLY BAD SERVICE FROM THE STAFF, POWER WENT OFF SEVERAL TIMES DURING MY STAY, AND THE STAFF VERY RUDE! THE LOBBY WAS ALSO VERY HOT!
Stayed 2 nights in Aug 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Location
Stayed 10 nights in Jul 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient location. Friendly and helpful staff. Good value.
Stayed 6 nights in Aug 2024

8/10 Good

Miguel Angel

Stayed 2 nights in Jul 2024

8/10 Good

Juanita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conveniently located 10 minutes from Centro and walkable to Fashion Drive. Building is currently being renovated, should be beautiful soon. The very best thing about this hotel is the staff and customer service. Everyone has a smile, look happy to be there, helpful and provide top quality service.
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Viridiana

Traveled with family
Cobran por llevarte la comida y no llevan toallas
Estuvo un poco incómodo el usar solo el elevador tamb pedí 2 veces toallas y no se me proporcionaron cobran el servicio asta por llevarte un café un poco elevados los precios lo único bueno fue que el personal nos trató bien pero siento k el hotel cobra mucho la estancia y necesita muchas cosas como el elevador solo uno las toallas nunca me las llevaron cobraron extra por llevarme un café al cuarto se que no es culpa del personal pero para lo que cobran deberían de tener al 100 todo
Stayed 2 nights in Jul 2024

6/10 Okay

RAUL

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
El hotel está siendo remodelado, solo funciona un elevador.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ivan

Liked: Cleanliness
Stayed 1 night in Jun 2024

4/10 Poor

Luisa Maria

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never coming back.
Stayed for a night. We arrived late and tired after a long day. As soon as we arrive, we are told the hotel is currently being remodeled.Oh, okay. Wish I would've known before. We were charged $100 MXN for parking, which we weren't warned about before hand, but okay. Next we get to our room, and it looks NOTHING like the pictures advertising it. Old furniture, cracks in the false ceiling. Open the shower and it was leaking. Hairs from the previous guest all over the place, including the door. The bedside lamps didn't work, and there are only two or three different electrical outlets to use. Last and most frustrating, when we were all settled in, we heard a chirp in the AC. Fortunately maintenance was able to help us fix the problem (which eventually came back), but it turns out the false ceiling vibrated when the AC was running and he adjusted it through the ceiling access panel, which I had to do again in the middle of the night because the noise came back.
Stayed 1 night in Jun 2024

10/10 Excellent

Adriana

Stayed 1 night in Jun 2024

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like the location. I did not like the property that looks old and cheap vs the price charged.
Stayed 3 nights in Jun 2024

8/10 Good

Jose, McAllen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Even though they are remodeling they make your stay pleasant.
Stayed 1 night in May 2024

6/10 Okay

Arsenys

Business traveler
Disliked: Staff & service
Just 1 elevator works. The AC is working poorly. Fromt desk not friendly
Stayed 1 night in May 2024

2/10 Terrible

Xavier

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
it was not hot water the restaurant have a bed service
Stayed 3 nights in May 2024

6/10 Okay

MIGUEL ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jorge Eduardo Alvarez

Business traveler, Traveled with family
Liked: Cleanliness
It isn't what it used to be. It screams old! everywhere. Toilet had two buttons, only one was working. Will look for better options on my next visit to Monterrey.
Stayed 3 nights in Apr 2024

2/10 Terrible

Peter

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Place was old, no water bottles, dirty, seems cheap and not only cheap looking but the place felt like the owners are cheap. Breakfast was a 1 out of 10. Juice was watered down and food had no flavor. I do not recommend at all. To pricey for 0 value.
Stayed 1 night in Apr 2024

8/10 Good

Leticia G

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They are doing renovations, so be prepared for some delays specially the elevators. Everyone is very nice and attentive. I will wait until the renovations are done to come back here!
Stayed 3 nights in Apr 2024

4/10 Poor

The

2/10 Terrible

Maria

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is disgusting. I had to cancel my stay and leave early, loosing money, but I just could not bare staying here. Its super outdated, moldy, the bed and pillows are dirty and ROCK solid. Seriously have never been in a place this bad.
Stayed 1 night in Feb 2024