2/10 Terrible
Raul
Traveled with partner
Sep 3, 2025
Disliked: Cleanliness, staff & service
Upon arrival at the Ramada Encore, the receptionist asked for my identification. I handed him my Texas driver's license, but he rejected it, arguing that “on the manager's orders, the identification had to be Mexican.” I explained that I did not have Mexican identification and that my TX license was a valid international ID, which had been accepted at that same hotel on previous visits. Despite my explanations, he remained adamant and even reacted with sarcastic laughter and mockery. When I asked how foreigners were registered, he replied sarcastically that they presented their foreign passports, but I did not have one. When I showed him my U.S. passport, he finally accepted it, albeit reluctantly.
The bad experience continued when I entered the room, which was 165°F. I had to turn on the mini split and wait four hours outside for the temperature to drop to 78°F, which was barely tolerable.
The next day, I had to call the administration early to request soap and hot water, as they apparently turn off the hot water valve. The cleaning lady arrived at 8:30 a.m. to clean the room, which forced us to leave for an hour. However, in the corners under the sinks, I found piles of white powder, apparently cockroach poison. This routine was repeated during the two days of my stay.
I don't understand how, having made my reservation a month in advance, they didn't check the room to be sure everything was in order.
Raul
Stayed 2 nights in Aug 2025