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Hotel Heliconia - Monteverde

3.5 star property

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Photo gallery for Hotel Heliconia - Monteverde

Family Suite | Premium bedding, in-room safe, individually decorated
Gulf view King | Living area | 29-inch LCD TV with cable channels, books
Exterior
29-inch LCD TV with cable channels, books
Family Suite | Mountain view

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Spa
  • Housekeeping
  • Laundry

Explore the area

Map
Cerro plano, Monteverde, PUntarenas, 60109
  • Children's Eternal Rain Forest Bajo del Tigre
    ‪9 min walk‬
  • Monteverde Butterfly Gardens
    ‪9 min walk‬
  • Ficus La Raiz
    ‪10 min walk‬
  • La Fortuna (FON-Arenal)
    ‪148 min drive‬

Room options

View all photos for Heliconias Superior

Premium bedding, in-room safe, individually decorated

Heliconias Superior

  • 646 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Gulf View Queen

Gulf View Queen | Premium bedding, in-room safe, individually decorated

Gulf View Queen

  • 646 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Gulf view King

Gulf view King | Premium bedding, in-room safe, individually decorated

Gulf view King

  • Bay view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Premium bedding, in-room safe, individually decorated

Family Suite

  • 646 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family King

Premium bedding, in-room safe, individually decorated

Family King

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Rooms

Mountain view

Family Rooms

  • 646 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Ficus Sunset Suites

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (332)
The price is $480
per night
$542 total
includes taxes & fees
Mar 9 - Mar 10
Ficus Sunset Suites

About this property

Hotel Heliconia - Monteverde

3.5-star Monteverde hotel walkable to Monteverde Butterfly Gardens
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this smoke-free hotel. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include spa services, concierge services, and dry cleaning. Housekeeping is available on request.
Hotel Heliconia - Monteverde offers 40 accommodations with espresso makers and safes. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. 29-inch LCD televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, the property provides an airport shuttle (available on request), a shopping center shuttle, and a bus station shuttle. Complimentary uncovered self parking is available on site, along with a car charging station. A total renovation of this property was completed in January 2024.

Hotel Heliconia - Monteverde is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 6:30 AM and 9:00 AM. A complimentary manager's reception is offered each day. A hosted evening meal is available for a surcharge daily.
Rana Roja - This restaurant specializes in Italian cuisine.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:00 PM on request
  • Bus station shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee

Restaurants on site

  • Rana Roja

Things to do

  • Books
  • Winery release events

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Bathroom emergency pull cord
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Grab bar in shower (39 inches high)
  • Handrails in hallways (39 inches high)
  • Handrails in stairways (39 inches high)
  • No elevator
  • Well-lit path to entrance

More

  • 2 floors
  • 3 buildings
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - January 2024
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 29-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in subject to availability
Late check-in fee: CRC 0.0 for check-in between midnight and 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CRC 0.0
Express check-out available

Special check-in instructions

This property offers transfers from the airport and bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spa fee: CRC 0.0 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: CRC 0.0 for check-in between midnight and 3:00 PM
  • Late check-out fee: CRC 0.0 (subject to availability)
  • Laundry fee: CRC 0.0
  • Spa fee: CRC 0.0
  • Hosted evening meal: CRC 0.0

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Heliconia Hotel
Hotel Heliconia
Hotel Heliconia Monteverde
Heliconia Monteverde
Hotel Heliconia
Heliconia Monteverde
Hotel Heliconia Monteverde
Hotel Heliconia - Monteverde Hotel
Hotel Heliconia - Monteverde Monteverde
Hotel Heliconia - Monteverde Hotel Monteverde

Hotel Heliconia - Monteverde Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 69 reviews
Rating 8 - Good. 16 out of 69 reviews
Rating 6 - Okay. 15 out of 69 reviews
Rating 4 - Poor. 5 out of 69 reviews
Rating 2 - Terrible. 4 out of 69 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ariel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a pretty good place to stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Kenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heliconia
Very nice, clean and all the staff were friendly and helpful, especially Louiz. He was wonderful. Grounds were beautiful with a lot of birds and flowers. Restaurant food wasn’t great but the staff was very good.
Stayed 2 nights in Jul 2024

10/10 Excellent

jim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and grounds. Great location and very spacious. Our kids loved the loft space in the rooms and beds were comfortable. Staff was very friendly and helpful. On site restaurant was very good and breakfast included made an easy start to our days.
Stayed 2 nights in Mar 2024

6/10 Okay

Allyson

Traveled with family
Liked: Cleanliness, staff & service
It was run down compared to other places we stayed. There was no heat/air conditioning and no way to open windows. It was just average.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kris

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to downtown, friendly staff and clean room.
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and the view was amazing! Short drive to Sante Elena where there are shops and restaurants.
Stayed 3 nights in Nov 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous view of Monte Verde area
Stayed 2 nights in Jul 2023

10/10 Excellent

JOAQUIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limpio, habitación amplia para una familia de 4. Tranquilo. Linda vista. Bien ubicado. Buena atención. Gracias
Stayed 2 nights in Jun 2023

10/10 Excellent

Esteban

Stayed 3 nights in Apr 2023

2/10 Terrible

Mariano

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Be careful, they tried to ask for more money from us AT CHECKOUT. Terrible service and a really bad experience.
Stayed 3 nights in Apr 2023

10/10 Excellent

Geoffrey

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderfully situated. Very nice wooden work. Very good beds.

10/10 Excellent

isidoro, trujillo alto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very well cared. beautiful place. nice rooms.
Stayed 1 night in Jul 2022

8/10 Good

Christian

Stayed 1 night in Jul 2022

10/10 Excellent

Keary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Monteverde
We arrived late and were received with the same enthusiasm as the first customer of the day. Our rooms were clean and comfortable and the property was immaculate. Our breakfast was absolutely amazing! We loved the charm of the hotel and the staff was very accommodating. Close to everything as well.
Stayed 1 night in Jul 2022

10/10 Excellent

Diana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience. Beautiful and peaceful location.
Stayed 2 nights in Jun 2022

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Disliked: Room comfort
It was a different experience
When we checked on, the person working the desk spoke to me as if he had an attitude. I did not feel welcomed. The needs were not comfortable and the pillows were flat. At night, it got really cold because there is no heat in the rooms. We tried to reserve the jacuzzi, but was later told that the heater was broken. I was going to plan a proposal while in the jacuzzi, but that fell through. thought about checking out a day earlier.
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no telephone inmy room, and light did not work well.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, the staff friendly, breakfast buffet was good...BUT oh my god the parking near impossible to find if you come in at night. Stayed in 500’s section and took forever to find parking for the area (had to drive to sign that said Art something and then another sign that had name of different hotel and holy cow if you went wrong way and had to reverse to turn around on very narrow gravel road) ... if you don’t have a car or drive in during the day it’s alright.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, nice large room. Had to drive to breakfast as we were far away from the restaurant.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Horrible mattress. Room was clean. Staff was nice.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
room was cold! but porch was nice!
we had a glassed in porch which was wonderful - however the weather was VERY cool and windy and there was no heat in the room. There were small ants in the room and on the porch that swarmed any food or sweet thing left out. The room was on the third floor with no elevator - this would be a concern for anyone not able to climb steps easily. Also the uphill/steps from the reception area to the room would be difficult for those who were not in really good shape....
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Shower stream was weak and shower head in poor condition. Very little hot water. Had to rush not to run out of hot water
Stayed 4 nights in Dec 2017