4/10 Poor
KATIE
Traveled with group
Feb 16, 2025
Disliked: Staff & service, room comfort
Poor Hospitality
I booked two rooms for four people each (8 people total). The only rooms they had were king suites, so we assumed in order to sleep four, the couch must pull out into a bed. Which we were fine with. It did, but there were no pillows and blankets for the pull out beds! We called to get some and the front desk tried to tell us we would have to pay extra for them!?!? If I book a room for four people, I shouldn’t have to pay extra to get bedding for four people. We finally got him to agree to give us the bedding and then he said we would have to go get them from the front desk ourselves. It should have already been in the rooms. Then, even though we had one booking for two rooms, our rooms were not even on the same floor. The room on the main floor was FREEZING and would not warm up even when set to 90. The other room was ridiculously hot and would not cool down, even when we turned it off. For reference, it was about zero degrees outside. Wouldn’t have complained about the temperature but the rude customer service (or lack of) warranted a review.
KATIE
Stayed 1 night in Feb 2025