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Hotel Universel Montreal

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Universel Montreal

Lobby
Indoor pool, seasonal outdoor pool, sun loungers
Point of interest
Comfort Room, 2 Double Beds | Premium bedding, down comforters, in-room safe, desk
Point of interest

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Pet friendly
    Pet friendly

Explore the area

Map
5000, Rue Sherbrooke Est, Montreal, QC, H1V 1A1
  • Olympic Park
    2 min walk
  • Saputo Stadium
    4 min walk
  • Montreal Botanical Garden
    8 min walk
  • Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
    37 min drive

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Premium bedding, down comforters, in-room safe, desk

Classic Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Room, 2 Double Beds

Comfort Room, 2 Double Beds | Premium bedding, down comforters, in-room safe, desk

Comfort Room, 2 Double Beds

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Classic Room, 1 King Bed

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, down comforters, in-room safe, desk

Superior Room, 2 Double Beds

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Superior Room, 1 King Bed

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

Auberge Royal Versailles

Pool
Parking included
Free WiFi
Restaurant
4.1 out of 5, Very Good, (1002)
The price is $107
per night
$127 total
includes taxes & fees
Dec 7 - Dec 8
Auberge Royal Versailles

About this property

Hotel Universel Montreal

3.5-star hotel in Mercier-Hochelaga-Maisonneuve
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Hotel Universel Montreal offers 230 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and microwaves can be requested.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
In addition to a full-service spa, Hotel Universel Montreal features an indoor pool and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 10 meeting rooms. Event facilities measuring 15005 square feet (1394 square meters) include a conference center. This business-friendly hotel also offers a seasonal outdoor pool, a fitness center, and spa services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Universel Montreal is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Resto Bar Le Toit Rouge - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: CAD 7 to 20 for adults and CAD 7 to 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Resto Bar Le Toit Rouge

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Microwave on request
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (15,005 square feet of space)

Outdoors

  • Pool loungers

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40 per accommodation, per night, plus a deposit of CAD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 66 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately CAD 7 to 20 for adults, and CAD 7 to 20 for children
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 40 per accommodation, per night
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 15 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number 2024-11-30, 554466

We should mention

The seasonal pool will be open from July to August
Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Children under 17 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Universel
Hotel Universel Montreal
Hotel Universel Montreal Hotel
Universel Montreal
Auberge Universel Hotel
Hotel Universel Montreal Montreal
Hotel Universel Montreal Hotel Montreal

Hotel Universel Montreal Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1085 out of 2231 reviews" "
Rating 8 - Good. 743 out of 2231 reviews" "
Rating 6 - Okay. 256 out of 2231 reviews" "
Rating 4 - Poor. 84 out of 2231 reviews" "
Rating 2 - Terrible. 63 out of 2231 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Valérie

Traveled with family
Disliked: Cleanliness
Pas propre
Le ménage laissait vraiment à désirer dans la chambre, dans les corridors et au restaurant. Lits ok, mais là confiance en la propriété a été brisée dès notre entrée dans la chambre.
Stayed 1 night in Aug 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, good price for its location. Easy access to Olympic park, subway station within 15 minute walk to get to downtown Montreal. Pools were always crowded - to be expected during summer, I suppose. Montreal was under a 24-hour boil water advisory while we were there. Hotel staff were good about provided water bottles upon request.
Stayed 3 nights in Aug 2024

10/10 Excellent

McKenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun
Stayed 6 nights in Aug 2024

8/10 Good

gaetan

Liked: Staff & service
Stayed 3 nights in Aug 2024

4/10 Poor

Lio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so dog friendly
Although the hotel claims to be “dog friendly” on the app we had to pay an additional $40 for bringing our dog for one night and had to fill out additional paperwork related to the hotel’s pet guidelines and had to hang a special sign on our door to warn other hotel guests about the presence of our very quiet dog. We travel quite a bit with our dog and it’s usually hassle-free. We never had to pony up extra cash, sign additional forms or alert other guests about the presence of our dog inside our room. If I had known, I would have booked a different hotel.
Stayed 1 night in Aug 2024

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well located and it has parking 👍
Stayed 3 nights in Aug 2024

8/10 Good

Serge

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Vieillot, mais personnel très sympathique
Personnel très rapide pour répondre aux questions et régler les problèmes. Nous avons mal dormi la première nuit, car la chambre était tout prêt de la réception, le corridor était très achalandé et la chambre non insonorisée. Toutefois, le personnel nous a offert une autre chambre pour la deuxième nuit qui était parfaite. On devrait toutefois changer le mode d'accès aux portes, car les cartes magnétiques font souvent défaut.
Stayed 2 nights in Aug 2024

10/10 Excellent

Bingqian

Stayed 2 nights in Jul 2024

2/10 Terrible

Eric-Teddy

Stayed 1 night in Aug 2024

6/10 Okay

Kay

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2024

6/10 Okay

Maudeline

Traveled with family
Liked: Staff & service
Great location near botanical garden. Free parking. I was disappointed to find wer towels on my room. The staff was great and provided fresh ones without issue once I notified them. But once I got settled in I realized my room had not been cleaned. There was trash in the waste bin, empty bottles in the recycling bin and half used soap/shampoo/conditioner in the bathroom. I was too tired to complain. I just pulled out the soap that I packed and disregarded everything else.
Stayed 5 nights in Aug 2024

8/10 Good

Benoit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
L'insonorisation des portes laisse à désirer. Ne pensez pas à faire la grasse matinée. Le claquement des portes est insupportable.
Stayed 2 nights in Aug 2024

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 2 nights in Aug 2024

2/10 Terrible

Madhulatha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our car was stolen. Would never stay here. It is unsafe
Stayed 2 nights in Aug 2024

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good value
The rooms and facilities (including two swimming pools) are clean, up-to-date, and in good repair. The restaurant staff are friendly and service is fast. Wifi cut out occasionally. The hotel is especially good for family stays, with free and ample parking being a big plus. Easy access to Métro, with restaurants and a grocery nearby.
Stayed 4 nights in Aug 2024

10/10 Excellent

Dilek

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for family stay. Free parking. Nice staff.
Stayed 1 night in Aug 2024

6/10 Okay

Patrick

Disliked: Cleanliness
The duvet cover had a large red/orange stain (blood maybe) and the floor was dirty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Maria Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Milly

Traveled with family
Liked: Staff & service, property conditions & facilities
I didn’t like that the bathroom door wouldn’t close all the way. I didn’t like that the lounge wasn’t opened for drinks and dinner.
Stayed 2 nights in Aug 2024

10/10 Excellent

Eric

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best business hotel if you have meetings in the east end of Montreal but close to downtown for entertainment. Very safe and friendly staff
Stayed 1 night in Aug 2024

8/10 Good

Seungryeol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy free parking is a plus ! Good location! Close to all main attractions !
Stayed 4 nights in Aug 2024

10/10 Excellent

Nipam

Stayed 2 nights in Aug 2024

10/10 Excellent

carole

Liked: Cleanliness, staff & service, property conditions & facilities
J'ai vraiment aimé mon expérience a cette hotel, mais pas resté assez longtemps pour me baigner à la piscine, surement une prochaine fois, à 20 minutes a pied du métro.
Stayed 1 night in Aug 2024

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to commute via bus or subway.
Stayed 2 nights in Aug 2024