2/10 Terrible
Verified traveler
Traveled with family
Jul 18, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never book here!
This is the worst I’ve ever experienced. Ever. Not only did we have a mandatory online $250 additional deposit in addition to the room charge for 1 night, it contradicted online information as a ‘hold’ (not charged to my credit card). I was told it would be reversed in 3-5 business days as a charge to my credit card. I was refused written receipts at the desk to this effect. That night I went to the bathroom barefoot and got a shard of glass lodged in my foot. The bathtub was darkly stained (brown). In the morning we had cleaning staff enter our room 1 hr before checkout, telling us that our room was ‘checked out and listed as vacant’. I refused to let them in. I then received a phone call that we were not supposed to be in the room. The front desk was ‘unaware’ of the mistake and said they’d inform the manager. At no time did anyone assist. They ignored my request for a simple plastic bag to help me separate rain-soaked clothes from dry clothing in my luggage. WE DO NOT have anything plastic. But, all their waste bins have plastic bags. The continental (breads only) breakfast was a competition just for a tiny basket of 10 croissants. Just 1 staff person desperately trying to refill milk, bread, juice during 8:00 am ‘rush period’. No food at 10am. This is a sorely outdated and sad hotel. Don’t stay here at any price per night. We paid almost $200 for a double bedroom, plus a $250 additional deposit. No help from the front desk!
Verified traveler
Stayed 1 night in Jul 2025
