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The Phoenix Artesian Spa Resort and Accommodation

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Phoenix Artesian Spa Resort and Accommodation

2 outdoor pools
Exterior
Terrace/patio
Apartment | In-room dining
Apartment | Living area | 32-inch TV with digital channels

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
361/363 Frome Street, Moree, NSW, 2400
  • Jellicoe Park
    7 min walk
  • Moree Artesian Aquatic Centre
    8 min walk
  • Moree Visitor Information Centre
    8 min walk
  • Moree, NSW (MRZ)
    4 min drive

Room options

View all photos for Standard Room

Iron/ironing board, free WiFi, bed sheets

Standard Room

  • Sleeps 3
  • 1 Queen Bed OR 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room

Iron/ironing board, free WiFi, bed sheets

Standard Room

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Room

Executive Room | Iron/ironing board, free WiFi, bed sheets

Executive Room

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Standard Room, Non Smoking

  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed OR 1 Queen Bed

View all photos for Executive Room

Executive Room | Iron/ironing board, free WiFi, bed sheets

Executive Room

  • Sleeps 2
  • 1 King Bed

View all photos for Apartment

Apartment | Iron/ironing board, free WiFi, bed sheets

Apartment

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Room

Executive Room | Iron/ironing board, free WiFi, bed sheets

Executive Room

  • Sleeps 3
  • 1 Queen Bed OR 1 Queen Bed and 1 Twin Bed

About this property

The Phoenix Artesian Spa Resort and Accommodation

3.5-star Moree motel with 2 outdoor pools
Along with 2 outdoor pools, this smoke-free motel has free self parking and free WiFi in public areas.
The Phoenix Artesian Spa Resort and Accommodation offers 26 accommodations with hair dryers and irons/ironing boards. Digital television is provided.

Bathrooms include showers. This Moree motel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
The Phoenix Artesian Spa Resort and Accommodation features 2 outdoor swimming pools. Public areas are equipped with complimentary wireless Internet access. Onsite self parking is complimentary.

The Phoenix Artesian Spa Resort and Accommodation is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools
  • In-room microwave

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Microwave
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 7:00 PM) and Saturday - Sunday (8:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of AUD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: AUD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Best Western Dragon & Phoenix Motel
Best Western Dragon & Phoenix Motel Moree
Best Western Dragon Phoenix
Best Western Dragon Phoenix Moree
Dragon Phoenix Motel Moree
Dragon Phoenix Motel
Dragon Phoenix Moree
Dragon Phoenix Motel Restaurant
Dragon Phoenix Resort Restaurant
The Phoenix Artesian Spa Resort and Accommodation Motel
The Phoenix Artesian Spa Resort and Accommodation Moree
The Phoenix Artesian Spa Resort and Accommodation Motel Moree

The Phoenix Artesian Spa Resort and Accommodation Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 53 out of 223 reviews" "
Rating 8 - Good. 89 out of 223 reviews" "
Rating 6 - Okay. 47 out of 223 reviews" "
Rating 4 - Poor. 22 out of 223 reviews" "
Rating 2 - Terrible. 12 out of 223 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Rudiger

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Great hot artesian pool, but tired and run down
The hot artesian pool is the reason to stay here. We had 2 rooms, one was good average, the other one was filthy and obviously hadn't been cleaned for a while. A new room was offered, which was good. It wasn't what you would call beautiful and inspiring though. We had returned to this motel for the hot pool. The place has only recently been taken over by new management. It is tired and in need of a remake. The restaurant that used to be part of the resort was also closed. Friendly and helpful new staff.
Stayed 2 nights in Aug 2024

8/10 Good

Phillip, Pialba

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place to stop overnight. Carpark is locked at night. Nice artisan spa. Friendly staff
Stayed 1 night in Aug 2024

10/10 Excellent

Jayne

Stayed 1 night in Apr 2024

6/10 Okay

Hayley

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are so old and very rundown condition and not worth how much.. hopefully the new owner does some renovations as the rest of the place is great and safe and amazing pool but it will be nice when the proper inside hot pools and sauna open and the nicer rooms
Stayed 1 night in Jul 2024

8/10 Good

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

6/10 Okay

anthony

Stayed 1 night in Jun 2024

8/10 Good

Nato

Business traveler
Liked: Staff & service
Staff were very helpful and friendly. Our rooms were generally dirty with some needed maintenance eg leaking taps.
Stayed 2 nights in Apr 2024

6/10 Okay

Grant

Disliked: Amenities
Old and the curtains don’t block out the lights that are on all night. The place wasn’t booked out and I paid for an upgrade, yet everyone seemed to be grouped together in a corner. People smoking outside their rooms yelling at kids in the pool. Very rough place
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Stayed 1 night in Mar 2024

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Received a very warm welcome from the manager. Had an amazing dinner at the Chinese restaurant that is on the premises and the waiter was very friendly and we got good prompt service. Then a swim in the artisan pool to relax and then a quiet nights sleep. Would definitely stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Traveled with family
Liked: Amenities
Friendly Manager with a dry sense of humour. Air con was on in our room when we arrived as it was a very hot day. The Artesian Pool was a blessing after a long day on the road. The Chinese Restaurant attached to the accomodation was delicious. Room was very clean and had a great night sleep.
Stayed 1 night in Mar 2024

8/10 Good

Warwick

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Some maintenance issues around dripping tap in shower and leaking shower recess
Stayed 1 night in Feb 2024

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old, but clean. Provided everything we needed. Restaurant on site. Relief managers very helpful and positive. The town and area is worth a visit and understanding it’s history
Stayed 1 night in Jan 2024

4/10 Poor

Cheryl

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower soap holder was broken dangerous there was mold around the shower . The air con wasn’t working well it was blowing out warm air .
Stayed 1 night in Jan 2024

4/10 Poor

Milton

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terribly outdated, needs lots of TLC The only good thing about this property is dog friendly and very attentive staff..
Stayed 1 night in Jan 2024

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities
pool area was great rooms were ok.the restaurant there was excellent foor was really top notch
Stayed 2 nights in Dec 2023

10/10 Excellent

Tanya

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Very affordable!
Stayed 1 night in Dec 2023

8/10 Good

Tanya

Liked: Cleanliness, staff & service
Thanks for a comfy stay.
Stayed 1 night in Dec 2023

10/10 Excellent

LAURIS

Liked: Cleanliness, staff & service
Gentleman checking me in was very helpful and understanding re my personal situation. Highly recommended.
Stayed 1 night in Dec 2023

2/10 Terrible

Greg

Traveled with pets
Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Merrill

Stayed 1 night in Nov 2023

4/10 Poor

Vivienne

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
We were very disappointed with the unit. We were put in the older part of the complex because we had a dog. Other people who had dogs were in this area too. This part of the resort is really run down. The bathroom was dirty, the shower was not clean with buildup on glass, and products from the previous guest were still in the shower. Provided makeup remover and shower cap but no soap. Dispensers in shower provided but not filled. The vanity was old, damaged & needs replacing. Mix-matched dining chairs & are uncomfortable to sit on. Holes in the rubber blackout curtains, and no curtain over the kitchen window. Small unit. We were woken by a drunk at 2.49 a.m. along with some other perhaps permanent residents who were very noisy. Not really sure what goes on at this side of the resort but it's not good. Be aware. The hot pools at the resort were enjoyable although you have to walk along the main road to get to them??!!?. The combination fried rice from the restaurant was good. A strange place to stay if you have a dog. You wouldn't mind so much staying in the older/run-down part cos of the dog if you were told that and the nightly fee reflected this, but to be charged extra for having a dog stay is wrong. The whole area around the resort is really dirty. Parts of the resort look like they are under repair. It was just all very strange. Would not stay again.
Stayed 2 nights in Sep 2023

6/10 Okay

David

Disliked: Staff & service, property conditions & facilities
The staff behind the counter was drunk
Stayed 1 night in Aug 2023

8/10 Good

Judith

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
There was some confusion about our booking but it was rectified by the Manager. The room appeared to have been renovated and was comfortable. The spa pools were our reason for our stay and they did not disappoint. We ate dinner in the restaurant and the food was tasty and the service attentive. Our negative was the noise of a large group of overseas visitors who used the outside spa and made lots of noise loading and unloading vehicles. Lots of loud talking /shouting by this group meant that our sleep was disrupted.
Stayed 2 nights in Aug 2023