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Grand Cantalagua Hotel Morelia, BW Signature Collection

4.0 star property

Choose dates to view prices

Photo gallery for Grand Cantalagua Hotel Morelia, BW Signature Collection

Ballroom
Property preview
Breakfast, lunch, dinner served; international cuisine
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Gym
  • Bar
  • Spa
$83
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
Av Ventura Puente Esq Camelina, Morelia, MICH, 58070
  • Place, José María Morelos Theater
    ‪2 min walk‬
  • Place, Morelia Convention Center
    ‪3 min walk‬
  • Place, Benito Juarez Zoo
    ‪10 min walk‬
  • Airport, Morelia, Michoacán (MLM-General Francisco Mujica Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Non Smoking

Junior Suite, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Junior Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed, Non Smoking (Living Room)

Presidential Suite, 1 King Bed, Non Smoking (Living Room) | Premium bedding, down comforters, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking (Living Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(99 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Grand Cantalagua Hotel Morelia, BW Signature Collection

4-star Morelia hotel, connected to a shopping center in Félix Ireta
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite.
Grand Cantalagua Hotel Morelia, BW Signature Collection offers 253 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Morelia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to an outdoor pool, Grand Cantalagua Hotel Morelia, BW Signature Collection provides an outdoor tennis court and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 0 square feet (0 square meters) include a conference center. This family-friendly hotel also offers spa services, a terrace, and multilingual staff. Parking is available onsite for a surcharge.

Grand Cantalagua Hotel Morelia, BW Signature Collection is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and noon.
Camelinas - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Lobby bar - This bar specializes in Mexican cuisine. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station drop-off shuttle (surcharge)
  • Self parking on site (MXN 25 per stay)
  • Uncovered valet parking on site (MXN 25 per stay)

Food and drink

  • Daily buffet breakfast available 6:30 AM to noon for a fee: MXN 295 to 359 for adults and MXN 148 to 180 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Camelinas
  • Lobby bar

Things to do

  • Children's club
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Tennis lessons

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 290.0 per day
Cribs (infant beds) are available for MXN 200.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 295 to 359 for adults, and MXN 148 to 180 for children
  • Self parking fee: MXN 25 per stay
  • Uncovered valet parking fee: MXN 25 per stay
  • Crib (infant bed) fee: MXN 200.0 per day
  • Rollaway bed fee: MXN 290.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Gran Hotel Morelia
Best Western Morelia
Best Western Plus Gran Hotel
Best Western Plus Gran Hotel Morelia
Best Western Plus Gran Morelia
Best Western Plus Morelia
Gran Hotel Morelia
Hotel Best Western Morelia
Hotel Best Western Plus Morelia
Morelia Gran Hotel
Best Western Plus Gran Hotel Morelia
Grand Cantalagua Hotel Morelia BW Signature Collection
Grand Cantalagua Hotel Morelia, BW Signature Collection Hotel
Grand Cantalagua Hotel Morelia, BW Signature Collection Morelia

Reviews

Grand Cantalagua Hotel Morelia, BW Signature Collection Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1018 out of 1537 reviews
Rating 8 - Good. 334 out of 1537 reviews
Rating 6 - Okay. 107 out of 1537 reviews
Rating 4 - Poor. 39 out of 1537 reviews
Rating 2 - Terrible. 39 out of 1537 reviews

Reviews

10/10 Excellent

VIOLETA, HIGHLAND

Stayed 4 nights in May 2025

10/10 Excellent

Samantha, MONTERREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy centrico. Las pizzas son súper deliciosas. El staff muy amable ❤️
Stayed 3 nights in Aug 2025

10/10 Excellent

Alvaro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and accommodating would definitely stay there the next time that I’m in Morelia.
Stayed 7 nights in Aug 2025

2/10 Terrible

Gabriela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In this hotel the property is ok, but definitely they need a lot of customer service training. The only thing salvable of this stay is the person that check us in in both times. I had to ask for room to be clean, the bathtub wasnt clean at all, because I can seed the duty lines around the bathtub, ac needed to be fix, 2 towels for 3 people, food expensive and plain.
Stayed 1 night in Aug 2025

2/10 Terrible

Sergio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Customer service an existent!!

We have stay couple times in this hotel, but out last experience was the worst. The room was not clean every day. Only the beds were made and trash taken out, floor was duty with the food that my daughter drop, and clean until I told the housekeeper. The ac wasn't working until I went to the front desk and ask for it to be fix. Every day they gave us two towels when we were 3 people in the room, so I had to ask for an extra towel every day. We bought some expensive pizzas which were supposed to be pepperoni and Hawaiian which it only literally had two tiny pieces of pineapple and a piece of ham. Working in the Hotel Industry we can see both faces of the hotel and the worst part was the customer service and the way they handle an issue that we had. At the end they send us like an offer because of the issue we had but it was meaning less to us because of the way they treated us specially because of the moment we were passing by. We stay for a total of 9 days, and a hotel is supposed to be home out of your home. They had an offer of $400 pesos for breakfast or lunch which I can tell you that the food is just plain, and no service from the waitress. My husband is a cheft so he definately knows about food and customer service and this place doent have it at all.
Stayed 8 nights in Aug 2025

10/10 Excellent

WENDY, chatsworth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really enjoyed our staff the staff was always friendly and helpful.
Stayed 1 night in Jul 2025

2/10 Terrible

Alejandro

There was very loud music playing until midnight on Saturday night, which was beyond what any human can endure. A real disgrace. Otherwise a reasonable hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mayra Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and there were great amenities.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jeanine

Stayed 1 night in Apr 2025

10/10 Excellent

Jeanine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and really comfortable beds! Excellent service
Stayed 5 nights in Aug 2025

10/10 Excellent

Wilfrido

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Aug 2025

6/10 Okay

Elizabeth (Elly)

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience same as the old Best Western.
Stayed 1 night in Jul 2025

10/10 Excellent

WENDY, chatsworth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the restaurant has great food and a variety of options. My whole family loved it.
Stayed 1 night in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 7 nights in Jul 2025

10/10 Excellent

Jose

Traveled with family
Liked: Amenities
Quite and nice stuff
Stayed 1 night in Jul 2025

10/10 Excellent

Wilfrido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Francisco De Paula

Stayed 1 night in Jul 2025

10/10 Excellent

WENDY, chatsworth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere of the Hotel great. The staff was excellent especially in their restaurant. Ismael our waiter was the best!! He was always attentive to his customers and ready to help.
Stayed 2 nights in Jul 2025

10/10 Excellent

Carlos e

Stayed 1 night in Jul 2025

10/10 Excellent

Andres

Stayed 2 nights in Jun 2025

8/10 Good

Ricardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 3 nights in Jul 2025

10/10 Excellent

Ildefonso Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area and felt safe
Stayed 4 nights in Jul 2025

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceeded my expectations, will definitely be staying here again, everything about my stay was perfect
Stayed 2 nights in Jul 2025

10/10 Excellent

Felipe

Business traveler, Traveled with family
Liked: Property conditions & facilities
Todo estuvo bien
Stayed 1 night in Jul 2025