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The hotel and rooms were very clean. The bedding was crisp and the bed comfortable. Air conditioning worked well considering Vienna had a heat wave of 34/35 C. Garage was very clean and convenient to the elevator to the hotel. Would stay here again.

I booked this hotel for four nights during our stay in Vienna because it offered everything we were looking for: spacious family accommodation, a gym, sauna and an excellent location. As we were driving, we first had to check in and then move the car to a nearby parking area, which was only a short distance away and cost around €25 per night. However, my first impression of the service was disappointing. I had to unload all our luggage, load it onto a trolley and then park the car. By the time I returned, my wife had checked us in, but nobody at reception offered to help with the luggage. I appreciate the hotel may not have a porter, but I would have expected someone to at least offer assistance. Small gestures like this can make a big difference to a guest’s first impression. Thankfully, everything else was generally very good. The accommodation was spacious and worked well for our family. My wife and I used the downstairs bedroom, while the children stayed upstairs on the sofa bed. There was also a separate toilet and a useful workspace upstairs. The room and facilities were perfectly adequate, and I liked the hotel’s efforts to reduce waste. The gym was very small with limited equipment, so I wouldn’t describe it as a full gym, but it was sufficient for a basic workout. I didn’t use the sauna, so can’t comment on that. Overall, a good stay. My main feedback is that reception staff should show more initiative in helping arriving guests.

Excellent location, just minutes on foot from the Opera, world-famous cafés, museums, shopping, the casino, public transportation, and a lively stretch of restaurants and eateries set along the broad median between the main traffic lanes. The rooms and bathrooms are adequate, clean, and renovated—most importantly, without the musty or stale odors that can occasionally be an unwelcome “European special.” The bathroom design could be better, however, as taking a shower tends to leave water splashed across much of the floor. Service is efficient but more businesslike than welcoming, with little of the warmth one might hope for as a tourist. Breakfast is available but somewhat pricey. A little more warmth and hospitality would easily have elevated this to a five-star experience. Otherwise, a perfectly adequate but somewhat nondescript stay.

Really clean and an enjoyable stay.

Elevator Lift was not working which made it inconvenient for us to walk up and down 3 floors

The washing machine doesn’t not work. Public refrigerator is not working. No fridge in the unit.

Es un lugar al que regresaría mil veces, todo el personal es atento y cálido, la habitación impecable, espaciosa e invita al descanso, lo que más extrañaremos son los deliciosos desayunos, la atención, las diferentes especialidades que servían a diario , sin duda la estadia hizo que disfrutara mucho mas de Viena

Nicely done! Comfortable rooms, nicely designed space, great staff.