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The Hermitage Hotel Mount Cook

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hermitage Hotel Mount Cook

Bar (on property)
Aerial view
Point of interest
Premium Double or Twin Room, Mountain View | Soundproofing, free WiFi, bed sheets, wheelchair access
Point of interest

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
89 Terrace Road, Mount Cook National Park, Mount Cook, 7999
  • Sir Edmund Hillary Alpine Centre
    1 min walk
  • Mount Cook National Park
    1 min walk
  • Aoraki / Mount Cook Visitor Center
    4 min walk
  • Mount Cook (MON)
    7 min drive

Room options

View all photos for Premium Double or Twin Room, Mountain View

Premium Double or Twin Room, Mountain View | Soundproofing, free WiFi, bed sheets, wheelchair access

Premium Double or Twin Room, Mountain View

  • 376 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double or Twin Room, Mountain View

Signature Double or Twin Room, Mountain View | Soundproofing, free WiFi, bed sheets, wheelchair access

Signature Double or Twin Room, Mountain View

  • 377 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Twin Room, Mountain View

View from room

Superior Twin Room, Mountain View

  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Terrace/patio

Mt Cook Lodge & Motels

Parking included
Free WiFi
Restaurant
Breakfast available
4.1 out of 5, Very Good, (40)
The price is $181
per night
$208 total
includes taxes & fees
Dec 14 - Dec 15
Mt Cook Lodge & Motels

About this property

The Hermitage Hotel Mount Cook

4.5-star Mount Cook hotel steps from Te Wahipounamu
2 restaurants, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a meeting room.
The Hermitage Hotel Mount Cook offers 164 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with satellite channels. This Mount Cook hotel provides complimentary wireless Internet access. Housekeeping is offered daily and refrigerators can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

The Hermitage Hotel Mount Cook is a smoke-free property.

Alpine Restaruant - This buffet restaurant serves breakfast, lunch, and dinner. Reservations are required.
Panorama Room - Onsite restaurant. Reservations are required. Open daily.
Snowline Bar - Onsite bar. Open daily.
Sir Edmund Hillary Cafe - Onsite café. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alpine Restaruant
  • Panorama Room
  • Sir Edmund Hillary Cafe
  • Snowline Bar

Things to do

  • Bicycle rentals
  • Hiking/biking trails
  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Low-height counter and sink
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Refrigerator on request

More

  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 28.0 per night

Property payment types

Important information

Optional extras

  • Rollaway bed fee: NZD 28.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

A car is required for transportation to and from this property

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hermitage Hotel Mount Cook
Hermitage Mount Cook
The Hermitage Mount Cook
The Hermitage Hotel Mount Cook Hotel
The Hermitage Hotel Mount Cook Mount Cook
The Hermitage Hotel Mount Cook Hotel Mount Cook

The Hermitage Hotel Mount Cook Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 488 out of 1017 reviews" "
Rating 8 - Good. 340 out of 1017 reviews" "
Rating 6 - Okay. 118 out of 1017 reviews" "
Rating 4 - Poor. 42 out of 1017 reviews" "
Rating 2 - Terrible. 29 out of 1017 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Geoff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location great view, buffet breakfast and dinner great value
Stayed 2 nights in Aug 2024

8/10 Good

Alvin

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Janene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such beautiful scenery and beds were super comfy. Alpine restaurant had lots of variety and the beef and pork were superb.
Stayed 1 night in Jul 2024

10/10 Excellent

Lyndal

Traveled with family
Liked: Cleanliness
Disliked: Amenities
You need more dining options, laundry service stopping at 5.30pm is unhelpful. But spectacular views, comfy room, buffet dinner was lovely albeit pricey and no alternative.
Stayed 1 night in Jul 2024

2/10 Terrible

Kwok Wei

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away. Do your day trip to mount cook instead. The buffet at alpine restaurant was terrible. The room and hotel look like it hasn’t been upgraded since the 1980s. There are stains on the floor carpet and you can hear the spring from the mattress when you sleep. Not a good experience at all, avoid at all cost. Not worth it even at half the room rate.
Stayed 1 night in Jun 2024

10/10 Excellent

Lee Xin Zhan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to have a getaway from urban living Abit costly but good to some quiet time midway to queenstown from Christchurch or vice versa. Get here via great sights tour if needed
Stayed 1 night in Jun 2024

10/10 Excellent

horacio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel to stay at Mount Cook. Nice facility at the base on Mount Cook with beautiful views. Friendly staff and all you need to enjoy nature around Mount Cook.
Stayed 1 night in Jun 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Jun 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service
Weekend break
Great
Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot- views were amazing. An older hotel but nicely appointed.
Stayed 1 night in May 2024

4/10 Poor

Catalina

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Building is overpriced for what it is, same as the restaurants, they take seriously that they are the only facility in Mount cook and take advantage to rip people off, buffet dinner for guests still extra $79 which is ridiculous. The hotel is old and smells, the TV has 0 signal and it was impossible to watch anything which is bad considering there is nothing to do at night around the area. The place should at least have smart tvs. The bathrooms are small. For 3 people we paid $999 for 2 nights which for that price I would have expected so much more. I would definitely not stay again in this place Don’t let yourself fool by the pictures online, it’s nothing like that. Only positive part is staff was friendly and the view of the hotel was nice.
Stayed 2 nights in May 2024

8/10 Good

Sudhir, Herndon

Traveled with partner
Liked: Amenities
Great views but an ageing hotel
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay..
Amazing location with superb staff - buffet dinner was fabulous.
Stayed 1 night in May 2024

8/10 Good

Mei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The two ladies at the reception were very nice and helpful. As it was raining hard, we could not go to the park, so they helped us to move into our room quickly. The hotel has two restaurants, both have more than two hours wait list. Both have set menus and fixed, high price. No a la carte. There is no room service available. So hotel guests are forced into captives of the restaurants.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Great hotel at Mt. Cook!
The location is perfect! The room is with great views! One can gaze stars right out of the building! The buffet dinner is high quality!
Stayed 1 night in Jan 2024

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Location was spectacular! Our room wasn’t ready when we arrived so we went for a hike. The room was pretty standard and the bathroom a little dated but the view made you forgot about all that. Not sure you would get a view like that anywhere in the world!
Stayed 1 night in Jan 2024

8/10 Good

Ravi

Liked: Cleanliness, staff & service
Our room was clean and in good condition. However, the common areas were worn out and not in good condition.
Stayed 1 night in Dec 2023

10/10 Excellent

kanchana

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023

10/10 Excellent

yujing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Lim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is ok.
Stayed 2 nights in Aug 2023

2/10 Terrible

Daniel

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had a bad impression from the moment we met with reception. We checked in, greeted by a blunt staff member. As we entered the lobby where our room was located, it became immediately apparent the decor is dated, and in need of repair. The carpet was heavily stained, and it felt like a dirty, dark and dingy motor in, not a $500 per night hotel. The room we had had a nice view. It too was heavily dated. Rusty fittings on the toilet, a broken window in the hallway, and to top off our first impression a pamphlet on the bed welcoming our feedback was bent and tossed carelessly on the bed. A clear indication that management doesn't motivate their staff to take pride in the presentation of rooms. Come 430 pm we felt like having a wine and watching the sunset over the mountains on the balcony (best seat in the house) - however this is accessibile via the cafe that closes at 4pm... The bar area was nice for a wine in front of the window with the mountain view, though located on the ground floor. Come dinner, there is only 1 option. The buffet - $65pp. There were some elements of the buffet that were okay, however there were some concerning, unsafe food practices that was off putting. The beef sitting in a bay-maree that was cold, bbq pork ribs coming out "fresh" however being cold and chewy - these too in the bay-maree which should be keeping them at a safe temperature. A glass of wine costing minimum $15-$16 (the same whole bottles available from a supermarket for that price).
Stayed 1 night in Aug 2023

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness, staff & service
The Hermitage staff were excellent & location stunning. Unfortunately however while the rooms were clean & tidy, the soundproofing of the rooms was exceptionally poor. We endured broken sleeps every night due to noise levels so would only stay again if we could specify to be on the top floor. Would also be lovely if all three advertised eating facilities had been open for variety and choice.
Stayed 3 nights in Jul 2023

10/10 Excellent

Tarwinder

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place
Stayed 1 night in Jun 2023

6/10 Okay

Lynnette

Liked: Cleanliness
Disappointing tiny room & bathroom. Stunning Views
Was disappointed in this hotel. We booked here because we were scheduled to do the stargazing there. We booked 6 months out and 1 week before our trip, we were notified that they were cancelling the stargazing for our night due to "Operational Issues". The night of our stay, nothing was running so there was really little to do. Our room was the absolute tiniest room I have ever stayed - barely even enough room for us to walk around the bed. No room for luggage. The bathroom was almost absurdly tiny. The sink was the size of a tiny RV sink. Couldn't even fill a cup up with water it was so small. They put us at the very very end of the building and the WiFi did not reach. So, if I needed internet, I had to take my computer to the lobby. Also, the only dinner option AT ALL was a full buffett for an absurd amount of money. We just wanted a small, light dinner, but that wasn't an option. The only plus was the views of Mount Cook - Stunning... That is the ONLY thing that keeps this place in business. The shop had absolutely NOTHING you would want to buy. Overall a big disappointment - except for the beautiful view....
Stayed 1 night in Apr 2023

2/10 Terrible

Jia min

Stayed 1 night in Apr 2023