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Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel

Exterior
Interior
Pillowtop beds, in-room safe, desk, blackout drapes
Lobby
Suite, 1 King Bed | Pillowtop beds, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Gym
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
Mountain View, CA
  • Mountain View Center for the Performing Arts
    15 min walk
  • El Camino Hospital
    4 min drive
  • San Antonio Shopping Center
    5 min drive
  • Palo Alto, CA (PAO-Santa Clara County)
    15 min drive

Room options

View all photos for Standard Room

Room amenity

Standard Room

  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby lounge

Aloft Mountain View

Pool
Pet friendly
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (862)
The price is $440
per night
includes taxes & fees
Dec 11 - Dec 12
Aloft Mountain View

About this property

Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel

Hotel in Shoreline West
Along with a fitness center, this hotel has a coffee shop/cafe and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, free use of bicycles, concierge services, and a 24-hour front desk are onsite.
Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel offers 44 air-conditioned accommodations with tablet computers and MP3 docking stations. Beds feature pillowtop mattresses. 40-inch LED televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Mountain View hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center and complimentary bicycles.
Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel features a fitness center and complimentary bicycles. The hotel offers a coffee shop/cafe. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

This hotel offers access to a business center. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A coffee shop/cafe

Things to do

  • Free bicycle rentals
  • Gym
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • MP3 dock
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2 AM
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests arriving after 11 PM must use the phone or doorbell at the front door.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Mountain View S Palo Alto
Holiday Inn Express S Palo Alto
Holiday Inn Express S Palo Alto Hotel
Holiday Inn Express S Palo Alto Hotel Mountain View
Holiday Inn Express Mountain View S Palo Alto Hotel
Holiday Inn Express S Palo Alto Hotel
Holiday Inn Express Mountain View S Palo Alto
Holiday Inn Express S Palo Alto
Hotel Holiday Inn Express Mountain View - S Palo Alto
Holiday Inn Express Mountain View - S Palo Alto Mountain View
Express Mountain S Palo Alto

Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 238 out of 399 reviews" "
Rating 8 - Good. 108 out of 399 reviews" "
Rating 6 - Okay. 34 out of 399 reviews" "
Rating 4 - Poor. 11 out of 399 reviews" "
Rating 2 - Terrible. 8 out of 399 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable bed & breakfast deal. But the breakfast area was very small and the room looked a bit oldish. The TV didn't work but as I was out most of the day I did not really cared. he cost-benefit ratio was not that good.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ethan

Traveled with family
Liked: Amenities
Weird smell from the ac and the elevator safety inspection is a year past due date. But otherwise it was great
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
We stated this facility for two months covered parking easy to get in and out of the building very nice breakfast in the morning Yeah
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Overnight stay as I was in town for a concert. Front desk woman was wonderful & friendly. She even asked me and my friends how the concert was when we saw her during breakfast the next morning. Hotel was extremely clean and comfortable beds & the bathroom Dove products was a nice touch. Only slight negative is not many parking spaces and they’re very tight so if you have a large vehicle, you might have trouble getting in and out. But overall, very satisfied would definitely stay here again!
Stayed 1 night in Aug 2024

10/10 Excellent

Qingce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Jamie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a smaller, quaint Holiday Inn Express with the same amenities as others including free breakfast, a smaller 24 hr gym, and there is access to a garden patio w gazebo during the day next to the ground parking lot. We booked 2 rooms w 2 queen beds, comfortable and clean rooms, and they accommodated us with a free crib. The rooms have the older ac wall unit, so it was a bit stuffy and hot at first but eventually cooled down. The bathroom was clean with Dove body/shampoo products. Overall, a nice, quick stay in the South Bay for 2 families with small children. The only complaint is there was a bit of a strong chemical smell in the lobby, maybe the brand of cleaning product they use, but otherwise no other issues.
Stayed 1 night in Jul 2024

8/10 Good

Denise M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Ramesh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator for a 2 floor property was very slow...it took anywhere from 60s to 120s to show up in each floor and would take full 15s to close :-)
Stayed 2 nights in Jul 2024

8/10 Good

xavier

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice locality
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfy room. Great bed & shower, easy pkg
Stayed 1 night in Jul 2024

10/10 Excellent

Gheorghe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that it is located relatively close to downtown (Castro Street. I disliked the fact that the room safe was broken and the hotel could not find a maintenance person to fix it. I had to move into another room in a rush before I had to go out and mit somebody that morning such that the room could be made ready for another client.
Stayed 6 nights in Jul 2024

6/10 Okay

Amir, Rockville

Room had curtains that would not cover the whole window. Very average hotel.
Stayed 4 nights in Jul 2024

10/10 Excellent

Francisco

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
third time staying there and always pleasant, clean and quiet.
Stayed 1 night in Jul 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Helen

Stayed 1 night in Jul 2024

10/10 Excellent

Tanya

Stayed 1 night in Jul 2024

8/10 Good

Hua, Somerset

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast
Stayed 1 night in Jun 2024

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable, easy access. Success!
Stayed 2 nights in Jun 2024

10/10 Excellent

Qian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is very helpful.
Stayed 4 nights in Jun 2024

10/10 Excellent

Qian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel stay
It was in a good location. Clean. Staff was friendly. Breakfast in the morning was good. Parking was free as I believe it should be. Price was reasonable.
Stayed 1 night in Jun 2024

8/10 Good

Jason

Stayed 3 nights in May 2024