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SureStay Plus Hotel by Best Western Mountain View

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Mountain View

Outdoor pool
Front of property
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Lobby

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
  • Breakfast available
  • Gym
  • Pet friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Mountain View, CA
  • Palo Alto, CA (PAO-Santa Clara County)
    14 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 400.00 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 400.00 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Mountain View

Hotel in North Los Altos
This smoke-free hotel features an outdoor pool, a fitness center, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and concierge services are onsite.
SureStay Plus Hotel by Best Western Mountain View offers 71 accommodations, which are accessible via exterior corridors and feature fireplaces and complimentary newspapers. This Mountain View hotel provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

SureStay Plus Hotel by Best Western Mountain View features an outdoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Mountain View is a smoke-free property.

Self-serve breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Self-serve breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from May 01 to October 31
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Inn Mountain View
Best Western Mountain View
Best Western Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Inn
Mountain View Best Western
Best Western Plus Mountain View Hotel Mountain View

SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 206 out of 892 reviews" "
Rating 8 - Good. 312 out of 892 reviews" "
Rating 6 - Okay. 202 out of 892 reviews" "
Rating 4 - Poor. 107 out of 892 reviews" "
Rating 2 - Terrible. 65 out of 892 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice now and enjoyed it each time. Great location and friendly staff. Beds are comfy and clean rooms.
Stayed 1 night in Aug 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
My only quibble is breakfast: Management needs to work on breakfast to create more options. It's also dry. And they need to add a waffle maker with real syrup. Now if you're reading this: Remember this is an old hotel in Mountain View that has been restored and updated. It's not the Mandarin in San Francisco with breathtaking views of the bay. I stayed 2 weeks for family business reasons, and I really appreciate the staff's friendliness and the cleanliness of the facility.
Stayed 7 nights in Aug 2024

2/10 Terrible

Teresa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away from this one.
Extreme chemical smell, mold around the tub, maybe mold, maybe blood on the walls. Worst BW I’ve ever stayed in. I want a refund.
Stayed 1 night in Jul 2024

8/10 Good

laurie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Staff was very friendly.
Stayed 3 nights in Jul 2024

10/10 Excellent

Esther Joy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ramon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

John

Stayed 1 night in Jun 2024

4/10 Poor

Joan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
SureStay Plus Gets a D-Minus
Living approximately 45 miles from this property, my daughter and I made reservations for this two-night stay to ensure being on time for two successive days of early morning out-patient surgery appointments at a nearby medical facility. On check-in, desk staff said I would get no discount as a Best Western Rewards member since reservations were made through Hotels.com. The swimming pool was extremely cold. The Jacuzzi pool was empty and roped off with yellow tape (especially disappointing). We had to kill two spiders, one of which was hanging from the ceiling about four feet above my daughter's bed. Two bath towels were stained with wide black streaks and another had a large splotch of dried, cream-colored matter. The shower head was unreachable--so high above one's head it was difficult to get adequate coverage below the waist and the stream so strong it hurt top of the head.The TV had no screen guide nor name of program currently being viewed. There was no night light; had to use cell phone flashlight for night-time trip to bathroom. There was no printed literature on amenities--hours of operation for complimentary breakfast, for example. And the price paid through hotels.com was much higher than prices advertised on property’s web site. SureStay Plus in Mountain View, CA gets a D-minus from us.
Stayed 2 nights in Jun 2024

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was small, quiet, and nice
Stayed 2 nights in Jun 2024

8/10 Good

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for my daughter’s graduation from Stanford Law, very close, great value, clean, bed was incredibly comfortable! Would stay again and I am usually a 5 star hotel person. Kudos to this property!
Stayed 5 nights in Jun 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
All was great but no refrigerator
Stayed 2 nights in Jun 2024

6/10 Okay

Norma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is great for public transit along the El Camino. The property itself needs updating, it’s quite shabby and there was mould around the bathtub. The breakfast is limited and the hot options are almost inedible. A good choice if you need to be close to this location (as we did) otherwise I’d avoid it.
Stayed 6 nights in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel.
Since the moment we entered we were welcomed by a friendly receptionist, the cleaners were great too and the staff in charge of breakfast was also helpful and efficient. We had a wonderful time there and will highly recommend to anyone who would like to spend time in a convenient and friendly place.
Stayed 5 nights in May 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Yesica

Traveled with family
Liked: Cleanliness, staff & service
We only stayed one night but it was good. Check in process was super quick and grounds were quiet during our stay. Location was good as well. Walmart and target were down the block in case you needed to get anything.
Stayed 1 night in May 2024

8/10 Good

Wagner

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good option for a work related travel. Breakfast and gym were good. Parking was great. Room was ok. I would definitely stay there again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

2/10 Terrible

Orlando

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wrong room someone’s stuff in it and dirty. Got a different room that was clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Jolene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly staff.
Stayed 3 nights in Apr 2024

6/10 Okay

Hugh

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Very clean !!
Stayed 2 nights in Apr 2024

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, even better people
We were greeted by a guy named Jay. He was great. Very accommodating. Clean property. Great breakfast. Comfortable bed. I would definitely stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

MATTHEW, RESTON

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The power was out when I arrived and I was asked to sign a blank lodging agreement. I will seek other lodging options next time.
Stayed 2 nights in Feb 2024