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SureStay Plus Hotel by Best Western Mountain View

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Mountain View

Lobby
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Fitness facility

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$106
includes taxes & fees
Mar 20 - Mar 21

Explore the area

View in a map
Mountain View, CA
  • Place, San Andreas Fault Trail
    ‪2 min walk‬
  • Place, Rengstorff Park
    ‪8 min walk‬
  • Place, San Antonio Shopping Center
    ‪10 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.4 out of 10
Good
(3 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(13 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2

King Room with Kitchen

  • Sleeps 2

Similar properties

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  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, 1,002 reviews
Days Inn & Suites by Wyndham Mountain View

About this property

SureStay Plus Hotel by Best Western Mountain View

Hotel in North Los Altos
This smoke-free hotel features an outdoor pool, a fitness center, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and concierge services are onsite.
SureStay Plus Hotel by Best Western Mountain View offers 71 accommodations, which are accessible via exterior corridors and feature fireplaces and complimentary newspapers. This Mountain View hotel provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

SureStay Plus Hotel by Best Western Mountain View features an outdoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center. A complimentary breakfast is offered. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary. Guests can use the outdoor pool at a partner property.

SureStay Plus Hotel by Best Western Mountain View is a smoke-free property.

A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from May 01 to October 31
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Inn Mountain View
Best Western Mountain View
Best Western Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Inn
Mountain View Best Western
Best Western Plus Mountain View Hotel Mountain View

SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 249 out of 978 reviews
Rating 8 - Good. 326 out of 978 reviews
Rating 6 - Okay. 213 out of 978 reviews
Rating 4 - Poor. 116 out of 978 reviews
Rating 2 - Terrible. 74 out of 978 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Natalyn

Stayed 1 night in Dec 2025

10/10 Excellent

ji

Stayed 1 night in Dec 2025

4/10 Poor

anne

Disliked: Amenities, property conditions & facilities
The room was clean, but the place feels a bit shady. There was a man smoking outside on the walkway next to my room. As a female traveling alone, this is not what I want to approach after walking up two flights of stairs at night time. Also, the man who checked me in would not stop asking me questions to try and figure out if he knew me. This felt uncomfortable.
Stayed 1 night in Dec 2025

2/10 Terrible

Jaylynn

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the second time I stayed here. The first time was great. The room was really nice and staff was fantastic. This second time around I had my two kids with me and the room they had put me in which was room 102 was awful. It was dirty. The carpet was stained, there was a boot print on the wall, the pillow case had stains, I also found a bug inside of the sheets which freaked me out. I had taken pictures just incase because they charged a deposit fee and showed night staff. He had informed me they had no more available rooms with two beds and asked if I can come back tomorrow instead. Ummm no I made reservations for this night because I was in town for only this night. He ended up being able to accommodate us which I was thankful for but he was arguing over the bug until I showed him the picture and finally told him to go look for himself at the room if he didn’t believe me. He told me no that it was housekeeping/maintenance job. Once I checked out in the morning the lady at the front desk said as very nice definitely way better then the night staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Orlando

Traveled with group
De lo mejor
Stayed 1 night in Nov 2025

2/10 Terrible

Samuel

Liked: Amenities
I paid for the night ahead of time on Expedia but the owner decided to charge me again. Then he said it would be refunded. Then he said it never happened. Then called the cops on me. Long story short, the owner charged me twice, lied about it then told the police I was banned. I never got refunded and will never stay at a hotel that scams people.
Stayed 1 night in Nov 2025

4/10 Poor

Princess

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room had ants when we arrived, our heater did not work, and the front door had a crack in it. very upsetting because the hotel could not give us a discount since we used Expedia to book
Stayed 2 nights in Nov 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2025

10/10 Excellent

Jaylynn

Liked: Cleanliness, property conditions & facilities
The room was nice and clean. The front desk staff were great and helpful. I would go back again.
Stayed 1 night in Nov 2025

10/10 Excellent

Samuel

Stayed 1 night in Nov 2025

10/10 Excellent

Jurgen

Liked: Cleanliness, staff & service, amenities
Great location, in more ways than advertised. Had to bring my car to service for a day and was able to take the bus, bus stop 1 block away.
Stayed 5 nights in Oct 2025

10/10 Excellent

Mohammed

Stayed 1 night in Oct 2025

10/10 Excellent

Samuel

Stayed 1 night in Nov 2025

8/10 Good

BRANDON

Stayed 5 nights in Oct 2025

10/10 Excellent

Angielyn

Traveled with family
Front desk staff is friendly. Approachable. Although room smells, because it’s an old building, room is clean.
Stayed 1 night in Oct 2025

6/10 Okay

Ron

Traveled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2025

2/10 Terrible

Cami

Disliked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Brian, Dover

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Itzel

Stayed 1 night in Oct 2025

10/10 Excellent

Samuel

Stayed 1 night in Oct 2025

10/10 Excellent

Nina, Sacramento

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Claire

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Samuel

Stayed 1 night in Oct 2025

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Jill-ann

Traveled with family
Disliked: Staff & service, property conditions & facilities
Make sure staff or anyone opens the residence doors and leaves them open. Our room door was found open after returning from dinner.
Stayed 2 nights in Oct 2025