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Citizen Hotel

3.0 star property

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Photo gallery for Citizen Hotel

Lobby
On the beach
Lobby
Deluxe Room | Premium bedding, minibar, in-room safe, desk
Dinner served, ocean views

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Parking included
  • Laundry

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Map
960, JUHU TARA ROAD,960 3 1, Mumbai, Maharashtra, 400049

Room options

View all photos for Executive Non AC Room

View from room

Executive Non AC Room

  • 170 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 183 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Room

Premium bedding, minibar, in-room safe, desk

Executive Room

  • 170 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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Front of property

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  • Pool
  • Hot Tub
  • Spa
  • Parking included
4.0 out of 5, Very Good, (682)
The price is $106
per night
$126 total
includes taxes & fees
Apr 11 - Apr 12
Ramada Plaza by Wyndham Palm Grove

About this property

Citizen Hotel

3-star hotel in Juhu
Guests at this beach hotel will appreciate convenient onsite amenities such as limo/town car service and complimentary wired internet access.
Citizen Hotel offers 45 accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Mumbai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center, a meeting room, and limo/town car service.

Wired and wireless Internet access is complimentary. This beach hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Citizen Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Bay View - Overlooking the ocean, this restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Sea Side Patio - Overlooking the ocean, this café serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour airport pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: INR 788 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Bay View
  • Sea Side Patio

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • On the beach

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1982
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Renovations and closures

The following facilities or services will be unavailable from March 11 2025 to May 31 2025 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are available for INR 1500.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately INR 788 per person
  • Airport shuttle fee: INR 1120 per vehicle (maximum occupancy 3)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: INR 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Citizen Hotel Mumbai
Citizen Mumbai
Hotel Citizen
Citizen Hotel Hotel
Citizen Hotel Mumbai
Citizen Hotel Hotel Mumbai

Citizen Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 48 out of 212 reviews
Rating 8 - Good. 76 out of 212 reviews
Rating 6 - Okay. 39 out of 212 reviews
Rating 4 - Poor. 28 out of 212 reviews
Rating 2 - Terrible. 21 out of 212 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Vikram

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room condition is very old and poor. need renovation and proper aircirculation . if window need protetction then put some jaali or gril after glass, so that we can have some fresh air. Very humid and AC were not controlling the temperature.
Stayed 2 nights in Dec 2024

6/10 Okay

Erin

Stayed 2 nights in Nov 2024

8/10 Good

Dhiraj

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024

8/10 Good

Shahid Hussain

Traveled with partner
Liked: Staff & service
Overall very good value. Very friendly staff
Stayed 2 nights in Nov 2024

8/10 Good

Manjima

Liked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Omkar

Stayed 1 night in Aug 2024

6/10 Okay

Maureen

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot fault the hotel great location. Nothing too much bother and the whole team where great
Stayed 4 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Citizen Hotel was a great stop for me on the way to the International Airport. The room was very comfortable and I enjoyed the buffet before leaving for the airport. The staff was very helpful.
Stayed 1 night in Oct 2024

10/10 Excellent

Hemant

Business traveler
Liked: Amenities, property conditions & facilities
Good location.
Stayed 1 night in Sep 2024

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

4/10 Poor

Chandravadan

Disliked: Cleanliness, property conditions & facilities
I always stay in this hotel for its outside sea front dinning and sitting to relax my holiday but this time expedia and citizen hotel thoroughly let me down with my family as it was your responsibilty to check if this hotel was in construction. this is not fare at all as my holiday was ruined. please I would like you to refund my monies
Stayed 3 nights in Jun 2024

10/10 Excellent

Rohitkumar Maganlal

Stayed 1 night in Mar 2024

8/10 Good

peter, london

Liked: Staff & service, property conditions & facilities
Wonderful.customer service
Stayed 3 nights in Feb 2024

8/10 Good

Naresh

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

8/10 Good

Ajay, Harrow

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay. Most weird access to the beach. You can only leave the hotel to access the beach, but you have to walk all the way around the beach to get back into the hotel. I suggest they have a simple resident only access (using the room key card) to get back into the hotel directly from the beach.
Stayed 2 nights in Jan 2024

6/10 Okay

Senior

Citizen Hotel Would not stay again. It is a clean but VERY compact building with a lot of staff But lots of things go wrong even tho they have staff to fix things quickly it is annoying especially middle of night My in-room safe needed 4 separate visits to fix it. Extra $7AUD @ Hotel Sea Princess is a bargain! Stay there
Stayed 3 nights in Dec 2023

8/10 Good

Ajay

Liked: Cleanliness, staff & service, room comfort
Ok
Nice little hotel...was here 12 years ago and i can see, feel the difference. Even the type of local clientele is different. Hotels needs an upgrade espcially restuarant..i did not risk eating .. The room was nice and comfortable. Nothing special but i would stay again. Reception was also good and quick, woke me as requsted. The owners just need to invest in the hotel and staff otherwise its going to be run down .
Stayed 1 night in Nov 2023

2/10 Terrible

Bhavesh

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beach view, terrace perfect! Comfy bed
Stayed 3 nights in Oct 2023

8/10 Good

Shahid Hussain

Liked: Staff & service
For the area, very good value for money
Stayed 2 nights in Oct 2023

2/10 Terrible

MOHAMMED

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended for families with babies.
One of the most pathetic and worst Hotel I have ever stayed. It was my 10th wedding anniversary. So I was there with my family. The hotel does not have any respect for their guest. The restaurant in the hotel is facing the beach. Miss behaviours and nudity from the public has to be born and tolerated by the guest... on complain to the management it falls on deaf ears. The hotel is meant for Kapuso one night stand druggies and smokers not recommended for any family is a kid. I do not have cribs for babies also.
Stayed 1 night in Aug 2023

2/10 Terrible

Hemant

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

sheerin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff is extremely rude and don’t provide the amenities accurately though they have the facilities available for the guests. They steal the money from the guest’s account and don’t provide the invoices to the guests which is a major drawback. I had a very bad experience with the hotel citizen. The cleanliness is not maintained and the staff is so abusive. Regarding the executive room, they took the money from me when I did the booking online and gave my room to other guests which they informed me upon reaching the hotel citizens. This is the way they treat with the guests . The hotel manager and staff gave my executive room to other guests when I did the prepaid payment online booking with the hotel citizens even a day ago. Thank you Expedia for asking the feedback. I hope this will be beneficial to others in regards to the stay in hotels. Regards,
Stayed 1 night in Apr 2023

8/10 Good

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023