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Citizen Hotel

3.0 star property

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Photo gallery for Citizen Hotel

Lobby
Deluxe Room | Premium bedding, minibar, in-room safe, desk
Dinner served, ocean views
Bar (on property)
View from property

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Parking included
  • Laundry

Explore the area

Map
960, JUHU TARA ROAD,960 3 1, Mumbai, Maharashtra, 400049
  • Juhu Beach
    ‪1 min walk‬
  • ISKCON Temple
    ‪3 min drive‬
  • U.S. Consulate General
    ‪8 min drive‬
  • Mumbai (BOM-Chhatrapati Shivaji Intl.)
    ‪6 min drive‬

Room options

View all photos for Executive Non AC Room

View from room

Executive Non AC Room

  • 170 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 183 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Room

Premium bedding, minibar, in-room safe, desk

Executive Room

9.6 out of 10
Exceptional
(4 reviews)
  • 170 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About this property

Citizen Hotel

3-star hotel in Juhu
Guests at this beach hotel will appreciate convenient onsite amenities such as limo/town car service and complimentary wired internet access.
Citizen Hotel offers 45 accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Mumbai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center, a meeting room, and limo/town car service.

Wired and wireless Internet access is complimentary. This beach hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Citizen Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Bay View - Overlooking the ocean, this restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Sea Side Patio - Overlooking the ocean, this café serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour airport pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: INR 885 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Bay View
  • Sea Side Patio

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1982
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Renovations and closures

The following facilities or services will be unavailable from March 11 2025 to May 31 2025 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are available for INR 2000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately INR 885 per person
  • Airport shuttle fee: INR 1568 per vehicle (maximum occupancy 3)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: INR 2000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Citizen Hotel Mumbai
Citizen Mumbai
Hotel Citizen
Citizen Hotel Hotel
Citizen Hotel Mumbai
Citizen Hotel Hotel Mumbai

Citizen Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 54 out of 221 reviews
Rating 8 - Good. 77 out of 221 reviews
Rating 6 - Okay. 39 out of 221 reviews
Rating 4 - Poor. 30 out of 221 reviews
Rating 2 - Terrible. 21 out of 221 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Keshu

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right on Juhu beach. Very helpful staff. No issues
Stayed 2 nights in Feb 2025

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Natasha Aziz

Liked: Cleanliness
Disliked: Staff & service
The best thing about Citizen Hotel is its location—right by Juhu Beach, with easy access to transport and walks along the shore. The rooms are dated but very clean, with air conditioning and fans. However, the furniture feels old-school. Breakfast was overpriced with limited options, and the staff inside weren’t friendly or helpful—mostly indifferent and rarely smiled. On the other hand, the outside staff, including security, were lovely and always greeted guests warmly. The hotel wasn’t very accommodating, refusing to store bags and hesitating to reheat food since there are no microwaves in the rooms. Overall, decent for location but lacking in service and hospitality.
Stayed 5 nights in Feb 2025

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities
Honestly, the rooms and bathrooms have seen better days. However, and it’s a BIG however, I would definitely stay again. The restaurant, with it’s terrace overlooking the beach is really excellent. Skip the continental options, the Indian food is superb. Also, the staff, and especially the young folk serving in the restaurant are lovely: sweet and helpful. Breakfast, watching the waves roll in on Juhu beach, is a memorable experience.
Stayed 5 nights in Feb 2025

2/10 Terrible

Mohit

Stayed 1 night in Feb 2025

10/10 Excellent

Harinder

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2025

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Jan 2025

6/10 Okay

Saraswat

Liked: Staff & service
Disliked: Property conditions & facilities
Average.
Stayed 2 nights in Feb 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
A reasonably priced hotel. Comfortable. Situated on the beach. Rooms a little small but perfectly sufficient. Staff very pleasant and helpful. Short easy walk to street food markets and ordinary restaurants.
Stayed 2 nights in Jan 2025

8/10 Good

Keyur

Liked: Cleanliness, staff & service, room comfort

Beautiful location by the beach

We had a short stay before our flight to Toronto. It is a great location by the beach, in a nice neighborhood. The room was nice and clean with all amenities. The staff was very courteous and helpful. No complaints at all.
Stayed 1 night in Jan 2025

6/10 Okay

Emma

Liked: Cleanliness
It was clean, but apart from the new 'patio' area, it's very dated. It is quiet for Mumbai.
Stayed 1 night in Jan 2025

10/10 Excellent

Kishore

Traveled with family
Perfect for a night stay
Stayed 1 night in Jan 2025

10/10 Excellent

Vanita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

PAYAL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small, but cozy and clean. Right on the beach. Good for couples and or corporate guests.
Stayed 2 nights in Jan 2025

4/10 Poor

Ronald

Disliked: Staff & service, amenities
Rude and unhelpful front desk staff. Low ceilings. Noisy as hell. Construction site next door.
Stayed 2 nights in Jan 2025

2/10 Terrible

Fauzia

Stayed 3 nights in Jan 2025

6/10 Okay

Utpal Kumar

Stayed 3 nights in Dec 2024

4/10 Poor

Vikram

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room condition is very old and poor. need renovation and proper aircirculation . if window need protetction then put some jaali or gril after glass, so that we can have some fresh air. Very humid and AC were not controlling the temperature.
Stayed 2 nights in Dec 2024

6/10 Okay

Erin

Stayed 2 nights in Nov 2024

8/10 Good

Dhiraj

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024

8/10 Good

Shahid Hussain

Traveled with partner
Liked: Staff & service
Overall very good value. Very friendly staff
Stayed 2 nights in Nov 2024

8/10 Good

Manjima

Liked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Omkar

Stayed 1 night in Aug 2024

6/10 Okay

Maureen

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot fault the hotel great location. Nothing too much bother and the whole team where great
Stayed 4 nights in Oct 2024