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ITC Grand Central, a Luxury Collection Hotel, Mumbai

5.0 star property

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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Room service
$181
includes taxes & fees
Sep 5 - Sep 6

Explore the area

View in a map
287, Dr. Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra, 400012
  • Tata Memorial Hospital
    ‪13 min walk‬
  • Mohammed Ali Road
    ‪4 min drive‬
  • Haji Ali Dargah
    ‪4 min drive‬
  • Mumbai (BOM-Chhatrapati Shivaji Intl.)
    ‪14 min drive‬

Room options

View all photos for Club Room, 1 Queen Bed, Tower

Premium bedding, minibar, in-room safe, desk

Club Room, 1 Queen Bed, Tower

  • 334 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for House, 1 Queen Bed (View)

Premium bedding, minibar, in-room safe, desk

House, 1 Queen Bed (View)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed, Non Smoking, City View

7.2 out of 10
Good
(5 reviews)
  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Club Room, 1 Queen Bed

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exclusive Room, 1 Twin Bed, City View

Premium bedding, minibar, in-room safe, desk

Exclusive Room, 1 Twin Bed, City View

  • 312 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Exclusive Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Exclusive Room, 1 Queen Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite, 1 King Bed, Tower

Luxury Suite, 1 King Bed, Tower | Premium bedding, minibar, in-room safe, desk

Luxury Suite, 1 King Bed, Tower

  • 1216 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower

40-inch LCD TV with satellite channels, TV

Suite, 1 King Bed, Tower

  • 1216 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

ITC Grand Central, a Luxury Collection Hotel, Mumbai

5-star hotel in Parel
This hotel features 4 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
ITC Grand Central, a Luxury Collection Hotel, Mumbai offers 242 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 40-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Kaya Kalp. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
In addition to a full-service spa, ITC Grand Central, a Luxury Collection Hotel, Mumbai features an indoor pool and a sauna. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 5-star property consist of a 24-hour business center, 3 meeting rooms, and limo/town car service. Event facilities measuring 5382 square feet (500 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, spa services, and a library. Complimentary covered self parking and valet parking are available on site.

ITC Grand Central, a Luxury Collection Hotel, Mumbai has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Kebabs and Kurries - This fine-dining restaurant serves lunch and dinner.
Point Of View - Onsite bar. Happy hour is offered. Reservations are required. Open daily.
Hornby’s Pavilion - This coffee shop serves breakfast, lunch, and dinner. Open 24 hours. Open daily.
Dakshin - This fine-dining restaurant serves lunch and dinner. Open daily.
Dublin - This bar serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free covered self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: INR 1,652 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Dakshin
  • Dublin
  • Hornby’s Pavilion
  • Kebabs and Kurries
  • Point Of View

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 5,382 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (25 inch wide door)
  • Lever door handles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 2000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately INR 1652 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

ITC Grand Central Mumbai
ITC Hotel Mumbai Grand Central
ITC Mumbai Grand Central
Itc Grand Central Hotel Mumbai (Bombay)
ITC Grand Central Mumbai Hotel
ITC Grand Central Hotel
ITC Grand Central
ITC Grand Central Luxury Collection Hotel Mumbai
ITC Grand Central Luxury Collection Hotel
ITC Grand Central Luxury Collection Mumbai
ITC Grand Central Luxury Collection
ITC Grand Central, a Luxury Collection Hotel, Mumbai Hotel
ITC Grand Central, a Luxury Collection Hotel, Mumbai Mumbai

ITC Grand Central, a Luxury Collection Hotel, Mumbai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 432 out of 663 reviews
Rating 8 - Good. 151 out of 663 reviews
Rating 6 - Okay. 42 out of 663 reviews
Rating 4 - Poor. 26 out of 663 reviews
Rating 2 - Terrible. 12 out of 663 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mukul

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience and will return.
Stayed 4 nights in Apr 2025

10/10 Excellent

somyadeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this place for my parents, they loved the service and hospitality. Overall a pleasant stay One thing though, I asked for a birthday gesture for my dad, but somehow the greeting card addressed my sister instead of my dad, even I asked for that specifically. I think it might have happened as i booked the room under my sister name. My family was a bit confused lol as I wanted to surprise them with this pre celebration and couldn't figure out. Not a big deal, but I hope so next time please be careful about the arrangements haha. Hope to stay next time soon
Stayed 1 night in Apr 2025

10/10 Excellent

Ashwini

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

LOKIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and good looking rooms. We stayed only for one night and hence couldn't really explore all the amenities.
Stayed 1 night in Mar 2025

10/10 Excellent

Mohit

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms & great stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Dharmesh

Liked: Cleanliness, staff & service, property conditions & facilities
was food
Stayed 3 nights in Mar 2025

10/10 Excellent

Mohit

Stayed 3 nights in Mar 2025

8/10 Good

Lance

Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Krina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

KEVIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is awesome. Had all three meals there for several days before starting a cruise. The staff are amazingly friendly and welcoming! The property is impeccable clean and up-to-date.

10/10 Excellent

Rajesh

Stayed 1 night in Feb 2025

8/10 Good

Anusha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night. We got to experience the Republic Day Celebrations it was lovely opportunity
Stayed 1 night in Jan 2025

2/10 Terrible

Vinu

Stayed 1 night in Jan 2025

10/10 Excellent

neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super stay excellent service
Stayed 5 nights in Dec 2024

10/10 Excellent

Sanjiv

Stayed 3 nights in Jan 2025

10/10 Excellent

Rama

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Renu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in this hotel are excellent especially staff at breakfast service and staff at the salon.
Stayed 7 nights in Dec 2024

10/10 Excellent

Pramod

Stayed 2 nights in Nov 2024

10/10 Excellent

Parus, Pittsburgh

Stayed 2 nights in Nov 2024

10/10 Excellent

S'prabhu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Sumegha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

ALI, Houston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but nothing around it. Some restaurant staff were great while a lot of them were in another world. The reception and bell boy staff were very good
Stayed 2 nights in Nov 2024

10/10 Excellent

Suresh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jagdish, Powell

Liked: Cleanliness, staff & service, property conditions & facilities
Checked in late last night - was able to check out late due to Marriott life time Platinum status - don’t know anything about area surrounding the hotel. Selected this hotel for its proximity to Dadar Station - plan to take train to Baroda at 3 PM with 2 heavy bags brought from USA - hard to take on domestic flights in India!
Stayed 1 night in Nov 2024