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Oriental Residency Hotel

3.0 star property

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Photo gallery for Oriental Residency Hotel

Premium Room | Minibar, in-room safe, desk, blackout drapes
Lobby
Premium Room | Minibar, in-room safe, desk, blackout drapes
Meeting facility
Front of property - evening/night

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Parking included
  • Laundry
  • 24/7 front desk

Explore the area

Map
P D Hinduja Marg Off SV Rd, Khar (West), Mumbai, Maharashtra, 400052
  • Linking Road
    ‪3 min walk‬
  • Siddhi Vinayak Temple
    ‪6 min drive‬
  • U.S. Consulate General
    ‪6 min drive‬
  • Mumbai (BOM-Chhatrapati Shivaji Intl.)
    ‪23 min drive‬

Room options

View all photos for Premium Twin Room

Premium Twin Room | Minibar, in-room safe, desk, blackout drapes

Premium Twin Room

  • 300 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Classic Room, 1 King Bed

  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed

Luxury Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Luxury Room, 1 King Bed

  • 310 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Smoking, Terrace

Premium Room, Smoking, Terrace | View from room

Premium Room, Smoking, Terrace

  • 350 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room | Minibar, in-room safe, desk, blackout drapes

Premium Room

  • 300 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

About this property

Oriental Residency Hotel

3-star hotel in Khar
Along with 2 restaurants, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, 24-hour room service, a business center, and conference space are onsite.
Oriental Residency Hotel offers 44 air-conditioned accommodations with minibars and safes. 22-inch LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This 3-star property offers access to a business center and limo/town car service. Event facilities measuring 5000 square feet (465 square meters) include conference space. This business-friendly hotel also offers a terrace, tour/ticket assistance, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Oriental Residency Hotel is a smoke-free property.

A complimentary full breakfast is served each morning between 7 AM and 10 AM.
Soul - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.
Ozone Bar - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi (INR 300)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Ozone Bar
  • Soul

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 5,000 square feet of conference space
  • Business center

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 22-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: INR 300 (rates may vary)
  • Airport shuttle fee: INR 1000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Oriental Residency
Oriental Residency
Oriental Residency Hotel
Oriental Residency Hotel Mumbai
Oriental Residency Mumbai
The Oriental Residency Hotel Mumbai (Bombay)
Oriental Residency Hotel Hotel
Oriental Residency Hotel Mumbai
Oriental Residency Hotel Hotel Mumbai

Oriental Residency Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 37 out of 127 reviews
Rating 8 - Good. 52 out of 127 reviews
Rating 6 - Okay. 18 out of 127 reviews
Rating 4 - Poor. 13 out of 127 reviews
Rating 2 - Terrible. 7 out of 127 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
The Oriental Residency is a good hotel to consider when visiting Mumbai. The rooms are comfortable with aircon, wifi, and flat screen TV. The meals from The Soul Restaurant were delicious and the staff are courteous . Location was good for me as I was in Mumbai for dental surgery and it's 5 minutes walking distance to Dentzz Dental. For anyone on a budget, the Oriental Residency is a great hotel to consider.
Stayed 19 nights in Jul 2024

10/10 Excellent

BRAD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, outstanding service, host very friendly!
Stayed 13 nights in Jul 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay and very nice staff
Stayed 17 nights in May 2024

10/10 Excellent

vishnu

Liked: Cleanliness, staff & service, property conditions & facilities
Xux
Stayed 1 night in May 2024

4/10 Poor

Ravindra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property needs solid facelift. Most of the fixtures are loose or falling. Curtains were off the hooks. Bathroom has less light for shaving. Toilet pot was very dirty. Breakfast was so so with very limited spread. Over all it was not worth the price we paid.
Stayed 1 night in Apr 2024

2/10 Terrible

Shubhankar

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel because I had a really good experience from my previous stay. Now this hotel staffer whoever was on duty on 3rd March night gave us the worst ever travel experience. In the middle of the night he simply said we dont have your reservation or booking and I cant help you. This happened when I had booked the hotel 2 months in advance. I never had seen the a Hotel did not get a booking after 2 months. I was carrying a 6 month old child and she was crying as we could get rest after traveling from us and he simply did not allow us on the hotel premises and was discourteous as well and when another hotel staffer or porter tried to help he asked him not to. We even asked if he could give us a room with extra payment and he even denied that and he was more concerned of entry door opening and closing as we were trying to calm our child and trying to book another hotel.$140 dollar wasted. My child cried for 3-4 hours as all the hotels 3 or 4 star were all full when we tried to book another hotel. When I asked for a refund through Expedia the management also did not pick the Customer service reps call and did not refund our booking. Please avoid this Hotel at all cost.
Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend.
Not worth the price. Rooms are old and very small with a very dirty look and feel and we were apparently upgraded. Definitely will not stay here again.
Stayed 1 night in Jan 2023

6/10 Okay

Ayesha

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice location. Courteous staff. Basic things like hand/face towels, hair dryer, ashtray etc had to be asked for. Room provided for triple occupancy was too small, with very little leg space and no space (as in chair/sofa etc) to sit.
Stayed 3 nights in Oct 2022

2/10 Terrible

Basel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad and dirty and not worth a fraction of the price
Stayed 3 nights in Sep 2022

10/10 Excellent

Constantino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent always willing to help
Stayed 15 nights in Aug 2022

2/10 Terrible

BHARAT, Belmont. Sutton.

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The photos are out of date! The room was filthy! THere were dead insects on the window seals. The toilet was badly stained. There was dirt and scale around the shower door. the walls of the shower were dirty. There was a smell in the room. The bin in the bathroom was rusty and dirty. We cleaned all the surfaces with Lyzol wipes, and the wipes were black with dirt and dust. Would NEVER stay here again! The management was also not firendly. We had booked a Luxury room and were shown 5 rooms which were all substandard. We settled for a premium room which was the best of the worst. The manager refused to refund the difference. A couple of the front desk staff would ignore us because we complained. The breakfast and staff in the morning at breakfast led by Arun Shetty were fantastic though!
Stayed 20 nights in Jul 2022

2/10 Terrible

Birendra

Stayed 1 night in Jun 2020

10/10 Excellent

angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is well
Decent hotel, small rooms- at least the 'classic' ones. Nice restaurant with good service. Helpful staff. Location is good. Nice pubs nearby. Nothing comes to mind that i can complain about. Just a funny incident - The reception guy was fast asleep & snoring when i checked out at 04:00 AM in the morning as i had an early morning flight. Thank god i cleared my dues the previous night! All in all i would recommend this place for a short stay of 2-3 days. 4 stars from me.
Stayed 3 nights in May 2019

8/10 Good

Jason, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Slight smell in the hallways. Towels should be bleached (they were a bit gray)
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff cooperative. Rooms were small.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2019

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

WILLIAM

Liked: Staff & service, room comfort
Stayed 6 nights in Nov 2018

8/10 Good

Rajpal, New tork

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant Staff receptive. Cooperative Breakfast excellent good staff
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

GANGADHAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

2/10 Terrible

Ershadul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally Unhappy with their Unprofessionalism
It was not a good stay at all. They are not cooperative. They change their words too frequently. One night they agreed to change my stay plan & next morning another manager disagreed with the previous commitment. I was totally unhappy with their service. They even don't feel sorry for changing their commitment too frequently. Very bad mentality people out their in charge of this hotel. I will never go again with my family. Totally disappointed.
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay at The Oriental Residency
We stayed 3 nights. The room was comfortable. 24 hours hot shower, clean linen, and prompt room service /house keeping. All in all a decent place to choose if you have family/work in and around Bandra West/Khar/Santacruz.
Stayed 3 nights in Sep 2018

8/10 Good

Andrei

Good location
I stayed for one night. Location wise it is perfect. The staff is quite helpful. The room was clean but to be honest the bathrooms are a little dated yet still clean. For a short work trip it is ideal.
Stayed 1 night in Aug 2018