4/10 Poor
Lindsay
Business traveler
May 29, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Underwhelming Experience
Having stayed at multiple hotels in Mumbai over the years, this was one of the more underwhelming experiences. Check-in was extremely slow. We were asked to wait in the lounge for our room, but staff were unwelcoming and often absent. No one updated us when the room was ready, and after waiting well past the expected time, we had to track someone down — only to feel like we were inconveniencing him. Thankfully, another staff member eventually helped, but it still took another 30 minutes before we got to our room.
The room itself was spacious and well-designed — definitely the highlight of the stay. Unfortunately, that’s where the positives ended. The snacks and drinks in the lounge were far below the standard I’ve experienced at other hotels. I wouldn’t pay to upgrade again.
The Wi-Fi was another major issue. Even the paid premium internet constantly cut out, making business calls frustrating and nearly impossible.
While a few staff members were professional, most lacked the attentiveness and polish you’d expect from a property in this category. Compared to the warm, seamless service at The Oberoi or The St. Regis, this fell far short. I wouldn’t return.
Lindsay
Stayed 3 nights in May 2025
