4/10 Poor
Emicel
Aug 15, 2025
Disliked: Staff & service, property conditions & facilities
Service here was terrible! My friend's sink had a leak. They had to deal with constant wet towels for a couple days until they placed a bucket under the sink. They never fixed their sink or offered a different room because supposedly they were "booked." Her family stayed there for 5 nights. My other friend asked for towels and the receptionist said she would have to wait til morning because the cleaners already left and she didn't have keys to the towel area. Well, next day at 11pm (cleaners obviously gone again for the day), a receptionist (different person) walks across the lobby carrying 4 towels for another guest request. Hmmm, how is that?! Then, I asked for a late checkout and they offered a later time for a fee. I asked if i could think about it and let her know in a couple hours. She said to make sure to let her know so they don't sell that room. Hmmm, I thought they were booked?! So, besides the bad and lazy service, our shower floor felt dirty (slimy) and didn't drain well. When we showered our feet were in a constant puddle. I didn't complain and we just dealt with it since we were just there for 2 nights. So, next shower i just put a towel down and at least my feet was in a puddle over a towel and not a slimy shower floor.
Emicel
Stayed 2 nights in Jul 2025