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Munoz Vacation Packages

This property is old everything the hotel the towels the shower doesn’t have a door so when you take shower the water is everywhere. They only have 3 Restaurants first it’s very hard to make reservations and the food is not good at all out of the 3 Restaurants italian is better .you get the same chips wine in all three of the Restaurants. The buffet is a little better but food was always salty and basically the same every day . Breakfast was the worst there is no consideration for the guests who don’t eat pork plus hard to communicate with the chef none of them speak English. The bar only one with very chips liquid always lines specifically on the weekends we stay for 8 days we couldn’t wait to leave. Over the weekend a lots of locals who check in everything was over crowded butffet was long line plus some food was out . Entertainment almost zero the same thing everyday .only one night we enjoyed it that’s Michael Jackson night. The sacks the same everyday.There is nothing good about this place. Infront desk was rude.The beach we couldn’t swim the wave is too strong we were told that area is also like that. They only have one swimming pool and always crowded. What we like the buffet servers very nice also smiling specially Edwardo and Jacqline and also like the Barista station. All we can say is don’t waste your hard earned money on this property

I didn’t like my stay at this property. They need to remodel the rooms. They look pretty old. Everything to far away from where we were installed. In overall too many restrictions as well.

Very Pricey didnt get access to good restaurantes and to many amenities far from the good places not impress would not invest in the presidencial suites at Life style again poor Quality for soo much money great staff hard working people

GREAT RESORT. Only drawback is all the children in summer time.

DO NOT STAY HERE: POOR CUSTOMER SERVICE!! Part 1 The issues began with misinformation between the resort and the member who owned the villa. I was given an incorrect price for the all-inclusive add-on. Even after the member acknowledged providing the wrong price, no meaningful effort was made to honor the quoted rate or provide a reasonable accommodation. Instead, after spending hours in the lobby trying to resolve the issue, I was left with only two options: downgrade my stay or accept a refund and hope another nearby resort had availability. A refund would not have immediately cleared, making it unrealistic to secure alternate accommodations, and the decision had to be made quickly because customer service was about to close. As a result, valuable time was taken away from what was supposed to be a special birthday trip. Throughout the entire check-in process, The receptionist was rude, dismissive, and unprofessional toward my entire party. She repeatedly gave different pricing information, and when multiple people pointed out the inconsistencies, she laughed in our faces rather than attempting to help resolve the situation. Additionally, when my cousin discovered that the only bathroom in the lobby was out of service and politely asked the receptionist if there was another restroom nearby, she completely ignored her. Thankfully, another woman from the concierge team took over and was very professional, empathetic, and genuinely tried to help.

Me gusto la habitación las areas que tuve acceso pero no me gusto que hay que caminar mucho todo queda lejos y los transportes llegan tarde