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Sarena de Muro Resort Mallorca - New Opening

5.0 star property

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Photo gallery for Sarena de Muro Resort Mallorca - New Opening

2 bars/lounges, rooftop bar, lobby lounge
Lobby sitting area
Interior
Reception
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Pet friendly
  • Pool
  • Gym
  • Room service

Explore the area

Map
Carretera Alcudia Arta, s/n, Km 1, Muro, Mallorca, 07458
  • Playa de Muro
    ‪3 min walk‬
  • Albufera Natural Park
    ‪18 min walk‬
  • Es Comú
    ‪5 min drive‬
  • Palma de Mallorca (PMI)
    ‪52 min drive‬

Room options

View all photos for Suite, Balcony, Partial Sea View (2 adults + 2 children)

Minibar, in-room safe, desk, laptop workspace

Suite, Balcony, Partial Sea View (2 adults + 2 children)

  • 850 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (2 adults+ 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony (2 adults+ 1 child)

  • 926 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Partial Sea View (3 adults)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony, Partial Sea View (3 adults)

  • 861 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Balcony, Partial Sea View (3 adults + 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite, Balcony, Partial Sea View (3 adults + 1 child)

  • 861 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (2 adults + 2 children)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony (2 adults + 2 children)

  • 926 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Balcony, Partial Sea View (2 adults+ 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite, Balcony, Partial Sea View (2 adults+ 1 child)

  • 861 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony (3 adults)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Partial Sea View (3 adults)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony, Partial Sea View (3 adults)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (2 adults+ 1 child)

32-inch flat-screen TV with digital channels, TV, pay movies

Junior Suite, Balcony, Sea View (2 adults+ 1 child)

  • 926 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (2 adults + 2 children)

32-inch flat-screen TV with digital channels, TV, pay movies

Junior Suite, Balcony, Sea View (2 adults + 2 children)

  • 926 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony (3 adults)

  • 926 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (3 adults + 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony (3 adults + 1 child)

  • 926 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony (3 adults)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Partial Sea View (3 adults)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony, Partial Sea View (3 adults)

  • Sleeps 1
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony (3 adults)

  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (3 adults)

32-inch flat-screen TV with digital channels, TV, pay movies

Junior Suite, Balcony, Sea View (3 adults)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (3 adults)

32-inch flat-screen TV with digital channels, TV, pay movies

Junior Suite, Balcony, Sea View (3 adults)

  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (3 adults)

32-inch flat-screen TV with digital channels, TV, pay movies

Junior Suite, Balcony, Sea View (3 adults)

  • 926 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (3 adults + 1 child)

32-inch flat-screen TV with digital channels, TV, pay movies

Junior Suite, Balcony, Sea View (3 adults + 1 child)

  • 926 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, Balcony (3 adults)

  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Room, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, Balcony (3 adults)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, Balcony (3 adults)

  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Room, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, Balcony (3 adults)

  • Sleeps 2
  • 1 King Bed

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About this property

Sarena de Muro Resort Mallorca - New Opening

5-star Muro hotel walkable to Playa de Muro
At Sarena de Muro Resort Mallorca - New Opening, hit the beach, dine onsite at Restaurant All Day Dining, or enjoy a drink at one of the hotel's 2 bars/lounges.
Sarena de Muro Resort Mallorca - New Opening offers 184 accommodations with minibars and espresso makers. 32-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Sarena de Muro Resort Mallorca - New Opening provides an outdoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This luxury hotel also offers a terrace, a complimentary children's club, and an arcade/game room.

Sarena de Muro Resort Mallorca - New Opening is a smoke-free property.

A complimentary buffet breakfast is served each morning between 8:00 AM and noon.
Restaurant All Day Dining - This buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Restaurant á la carte - This restaurant specializes in Mediterranean cuisine and serves dinner only. A children's menu is available. Open daily.
Pool Bar - This poolside rooftop bar specializes in local and international cuisine and serves brunch, lunch, and light fare. Open daily.
Lobby Bar - This lobby lounge specializes in local cuisine. Open daily.
24-hour room service is available.

Languages

Dutch, English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to noon
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Restaurants on site

  • Lobby Bar
  • Pool Bar
  • Restaurant á la carte
  • Restaurant All Day Dining

Things to do

  • Arcade/game room
  • Children's pool
  • Concerts/live shows
  • Free children's club
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between October 27 and February 28.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per accommodation, per night (maximum EUR 50 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 50 per accommodation, per night (maximum EUR 50 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Be Live Grand Palace Muro
Be Live Palace
Be Live Palace Hotel
Be Live Palace Hotel Muro Grand
Be Live Collection Palace Muro Hotel
Be Live Collection Palace Hotel
Be Live Collection Palace Muro
Be Live Collection Palace
Be Live Grand Palace De Muro Hotel Playa De Muro
Be Live Collection Palace De Muro Playa De Muro, Majorca
Hotel Palace de Muro
Sarena Muro Mallorca Opening
Sarena de Muro Resort Mallorca

Sarena de Muro Resort Mallorca - New Opening Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 128 out of 265 reviews
Rating 8 - Good. 88 out of 265 reviews
Rating 6 - Okay. 29 out of 265 reviews
Rating 4 - Poor. 14 out of 265 reviews
Rating 2 - Terrible. 6 out of 265 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my family loved it ! Half board is a great point!
Stayed 5 nights in Jun 2024

6/10 Okay

Daniela

Stayed 7 nights in Jul 2024

10/10 Excellent

Stefaan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 7 nights in Jul 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
The noise too much
Stayed 2 nights in Jun 2024

8/10 Good

Gaurav

Traveled with family
Liked: Staff & service, property conditions & facilities
Good hotel
Excellent staff at reception during our stay. Spacious ocean facing balcony suite. Cons- cleaning staff doesn't hover the floor and doesn't clean in between sofa leaving dirt and food. Mattress are not comfortable for people with back pain
Stayed 7 nights in Jun 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Monica R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Genady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023

10/10 Excellent

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I took my young daughter here for a long weekend in April. We had a lovely time - beach, pool, Alcudia old town. The hotel was busy but not rammed and the pool area was quiet (the pool is not heated, as is standard I think, and so was quite chilly in April,
Stayed 3 nights in Apr 2023

8/10 Good

Alina

Stayed 6 nights in Aug 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made us feel like family and that just added to a great stay.
Stayed 4 nights in Jun 2022

4/10 Poor

Muniza

Traveled with family
Disliked: Amenities
The property is close to the beach and the beach quality is great. However this is not a five star hotel. The room was small for three people and we could have been given two double beds given that our wing was empty instead of three twin beds, one of which was a makeshift bed which was noisy and uncomfortable and plonked in one corner.Hospitality and generosity is seriously lacking.
Stayed 3 nights in Sep 2021

10/10 Excellent

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top stay
Our stay was only 2 nights but was very good. Excellent location , nice beach, great variety of food for breakfast and evening meal. It was spotlessly clean and felt safe during these uncertain times of COVID. Gym facilty were excellent. Would definitely recommend a visit and would definitely return again if visiting Majorca.
Stayed 2 nights in Sep 2021

8/10 Good

Lee

Liked: Property conditions & facilities
More of a 4 star in my opinion.
For a 5 star hotel our standard room was very basic. Whilst the pool area was nice, the sun loungers were dirty and i had to wash off the bird poop myself. Food was basic, but they had only just re-opened after the lock down so its expected. Make sure you bring trousers for an evening for the restaurant, there's no mention of it on the hotel regulations but I got tuned away!
Stayed 3 nights in Jul 2020

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous time spent at this hotel. Staff were great and made our stay here perfect. Great location too, right by the beach or you could spend your day relaxing around the pool. Highly recommend. We will be back.
Stayed 13 nights in Sep 2019

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for beach lovers, quality hotel
Pros: beach not full of people; clean and comfortable rooms; quality food; great hotel for vacationers that just want to stay put and enjoy the beach and pool. Potential Areas for Improvement: WIFI, re-opening indoor dining restuarant for lunch, pay per view movie options in room. Summer 2019 was our second visit to this hotel. The location is excellent for beach lovers. There are limited hotels in the area and, as a result, the beach immediately in front of the hotel has significantly less people than other areas in Playa de Muro, a big plus as the beach feels "private". The hotel is clean with comfortable rooms. The room cleaning service and customer service in general is excellent. Food is high quality, although they no longer offer an indoor restaurant for lunch which is a bit disappointing. Our daughter enjoyed the Kid's club activities. The evening entertainment is good. Overall, the hotel offers a solid value and quality proposition for families who want to stay in one place to enjoy the beach, pool, and provide the kids with some activities. If you prefer a location with lots of restaurants, bars, and shops in walking distance, then I don't recommend this hotel. If we return to Mallorca, we'll stay at this hotel again.
Stayed 8 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please note this hotel is advertised as 5 star hotel but does not provide a 5 star service. The rooms are so dated you could be confused that u have gone back in time to the 80’s. The bathroom still has a shower combi which would never be accepted in 5 star hotel . The tiling has never been updated and I have never seen actual tiles on the bedroom floor for a long time. So don’t drop your mobile phones There is actually no point in having walls between the hotels rooms as you can hear everything from other rooms . No complimentary water is provided in this hotel you have to visit the local shop or pay for water at the pool bar. The external walls haven’t seen a lick of paint since the last millennium . The swimming pool area has different types of sun beds of which some require a daily payment of €50 per day yes sun beds around the pool not on the beach. No ones uses these, apart from the owners friends, but they take up half the space around the pool! Also be warned inflatables are banned in the pool. There are hardly any sun parasols around the pool and as usual they are in high demand first thing in the morning . The owner has not bothered to purchase more parasols to meet the demand. The WiFi is free if you are willing to accept less than speed of 1mb or you can always pay for the premium WiFi’! Please do not waste your money on such a dated hotel where the owner is just interested in your money and is unwilling to invest any of it back into the hotel
Stayed 8 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Very quiet and private and relaxing. Secluded and switched off from the outside world
Stayed 7 nights in May 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
3+ not 5 stars
I felt like the hotel was a bit dated especially on the outside. It wasn’t a 5 star hotel - more of a 3+ star hotel. We did stay at a 5 star in Palma and it was easily 2 stars above.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019

10/10 Excellent

Paula Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilled out weekend
Amazing stay!
Stayed 2 nights in Apr 2019

6/10 Okay

Aussie, Munich

Traveled with family
Liked: Cleanliness
Male staff quite rude. Air conditioning not turned on, it was still on heating only. Room temp around 24 degrees and nothing I could do about it. Pretty bad for a hotel of this X stars. Our room had a big king sized bed. It was obviously old as the mattress sloped on both sides so you end up at the very end of the bed, on both sides. Again, pretty bad.
Stayed 4 nights in Apr 2019

8/10 Good

Elaine, Enniskillen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in quiet location
Lovely hotel in quiet location, suited me but may not be for everyone. Nearby is shop & a restaurant. Breakfast excellent as was poolside tapas menu. If you get offer of half board at good price I would recommend you take it, even if you don’t use it every night, if not prebooked charge is €25 per person per evening. Side sea view definitely means it, I was as close to front as possible without being in a suite, view was just ok
Stayed 3 nights in Oct 2018

10/10 Excellent

Andrew

Excellent
Excellent in every way
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Nice hotel in some respects, but not 5 star
Ludicrous restaurant policies where we told restaurants were full and needed to be reserved 24 hours in advance. Restaurant were never even half full. Hotel was trying to force everyone into the buffet restaurant - we were put into the position of having to leave the hotel to find food late in the evening - as they refused to serve us anything. Staff were nice - but poorly trained and entire hotel was understated. Rooms need upgrade, bathroom door could not be closed.
Stayed 6 nights in Aug 2018