Playa Esperanza Resort

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Playa Esperanza Resort

Aerial view
Exterior
View from property
Aerial view
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Room service
  • Housekeeping
  • Spa

Explore the area

Map
Avenida de la Albufera No 4, Playa de Muro, Muro, Mallorca, 7458
  • Playa de Muro
    5 min walk
  • Albufera Natural Park
    1 min drive
  • Platja dels Francesos
    8 min drive
  • Palma de Mallorca (PMI)
    51 min drive

Room options

Junior Studio Suite, Partial Sea View (2 Adults + 1 Child)

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Junior Studio Suite, Partial Ocean View (2 Adults)

  • Sleeps 2
  • 2 Twin Beds

Low Cost Double Room, 1 Queen Bed (No Balcony)

  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

Suite, Balcony, Partial Sea View (2 Adults + 1 Child)

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Suite, Balcony, Partial Sea View (2 Adults)

  • Sleeps 2
  • 2 Twin Beds

Junior Studio Suite, Partial Ocean View (3 Adults)

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Superior Double Room, Balcony, Partial Sea View (2 Adults)

  • 226 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

Double Room, Balcony, Partial Sea View (2 Adults)

  • 226 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Standard Double Room, Balcony (2 Adults)

  • 183 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Junior Studio Suite, Partial Ocean View (2 Adults + 2 Children)

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Apartment, Partial Sea View (2 Adults + 1 Child)

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Apartment, Partial Sea View (2 Adults)

  • Sleeps 2
  • 2 Twin Beds

Suite, Balcony, Partial Sea View (2 Adults +2 Children)

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Apartment, Partial Sea View (3 Adults + 1 Child)

  • 495 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Suite, Balcony, Partial Sea View (3 Adults)

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Suite, Balcony, Partial Sea View (3 Adults + 1 Child)

  • 474 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Apartment, Partial Sea View (2 Adults +2 children)

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Double Room, Balcony, Partial Sea View (2 Adults + 1 Child)

  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Apartment, Partial Sea View (3 Adults)

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Superior Double Room, Balcony, Partial Sea View (2 Adults + 1 Child)

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

Single Room, Balcony

  • 172 sq ft
  • City view
  • Sleeps 1
  • 1 Large Twin Bed

Standard Apartment, City View (2 Adults + 1 Child)

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Standard Apartment, City View (3 Adults + 1 Child)

  • 495 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Junior Studio Suite, Partial Ocean View (3 Adults + 1 Child)

  • 398 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Standard Apartment, City View (2 Adults)

  • Sleeps 2
  • 2 Twin Beds

Double Room Single Use, Balcony, Partial Sea View

  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

Standard Double Room, Balcony (2 Adults + 1 Child)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Standard Double Room Single Use, Balcony

  • Sleeps 1
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Standard Apartment, City View (3 Adults)

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Standard Apartment, City View (2 Adults + 2 Children)

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

About this property

Playa Esperanza Resort

4-star Muro hotel walkable to Playa de Muro
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands.. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Muro? This hotel has 3229 square feet (300 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite..#The property is closed during the winter season.. Mandatory fees: You'll be asked to pay the following charges at the property: A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age. A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age. We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: EUR 14 per person (approximately) Airport shuttle fee: EUR 79 per vehicle (one-way) In-room safe fee: EUR 2 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Pool access available from 8:00 AM to 8:00 PM. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and dinner. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds This property accepts credit cards, debit cards, and cash Onsite parties or group events are strictly prohibited Safety features at this property include a smoke detector, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Please note: Men are required to wear trousers (long pants) for dinner. . Special instructions: Front desk staff will greet guests on arrival. The "Assigned at Check-in" room layout and furnishings may differ from the photos shown. This property enforces a strict dress code during dinner in the restaurant. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 11:00 AM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: No smoking. House Rule: No parties or events.
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Playa Esperanza Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 poolside bars and a bar/lounge. Wireless Internet access is complimentary. This beach hotel also offers a children's pool, outdoor tennis courts, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.

Playa Esperanza Resort is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Speisesaal - This beachfront buffet restaurant serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 16 per person
  • 2 restaurants
  • 3 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Speisesaal

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle storage
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Library
  • Mountain biking
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Shared microwave

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (3,229 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Elevator
  • Front entrance ramp
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 6 floors
  • Banquet hall
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 41-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
The "Assigned at Check-in" room layout and furnishings may differ from the photos shown.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
This property enforces a strict dress code during dinner in the restaurant.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property is closed during the winter season.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Airport shuttle fee: EUR 89 per vehicle (one-way, maximum occupancy 4)
  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Men are required to wear trousers (long pants) for dinner.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 15 years old are not allowed in the health club, fitness facility, or spa tub
Guests under 15 years old are not allowed in the spa

Property is also known as

Hotel Playa Esperanza
Hotel Playa Esperanza Muro
Playa Esperanza
Playa Esperanza Hotel
Playa Esperanza Muro
Hotel Playa Esperanza Playa De Muro, Majorca
Playa Esperanza De Muro

Playa Esperanza Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 114 out of 234 reviews" "
Rating 8 - Good. 91 out of 234 reviews" "
Rating 6 - Okay. 22 out of 234 reviews" "
Rating 4 - Poor. 5 out of 234 reviews" "
Rating 2 - Terrible. 2 out of 234 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Bobak, Lake Oswego

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst vacation experience I’ve had in the last 20 years. Your North building (apartments) have a significant sanitation issue, and possibly a sewer management issue as well. The density of insects (ants, flies, cockroaches, beetles, etc) in the room was unacceptable. And your staff don’t seem to care AT ALL, which is perhaps the greatest source of disappointed. If you’re over capacity, and truly unable to accommodate a guest, then offer them a refund. I did find a suitable room elsewhere, and when they heard about my terrible experience at Playa Esperanza, they offered me a free upgrade. They clearly understood the importance of good service, and they have earned all of my future business. I hope for your sake that your management take some steps in the right direction for the health and safety of your guests.
Stayed 3 nights in Aug 2023

4/10 Poor

Elizabeth

Traveled with family
Disliked: Staff & service, property conditions & facilities
Overall a hotel thats cutting corners, to make money on the smallest of things. It’s far from the exquisite relaxing hotel we stayed at pre covid. That cared for and provided good service to the guests. Pros Lovely location right on the beach. The beach stretches for miles. Plenty of sun loungers in and around the hotel pools and gardens. Hotel gardens are well maintained. Small supermarket on site that stocks most things. Cons Reception staff are not the friendliest. Everything feels to much trouble. Limited choice of food which is not always restocked. It is very much like a scrum to get food, with everyone pushing and leaning over you. Loud music constantly around the pool area during the day. Restaurant is like a food factory! Feed the guests, pack as many in as you can and let them leave as quickly as possible. Plates are removed from under you as you take the last mouthful. The four poster sun beds have now all been moved to the pool. Sunbathing here is like a hot house! There used to be some in the gardens giving the option for a sheltered location. The redesign of the restaurant removing the comfortable chairs, table cloths and fabric napkins has cheapened the dining experience. It now feels and looks like an upmarket cafe. very noisy far from a relaxing dining experience it was. We waited 10 mins for soup to be refilled. After room clean it smelt like an old damp cloth. Nothing is coMplimentary not even a glass of water.
Stayed 7 nights in Sep 2022

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Location on the beach is excellent, views are beautiful and parking is free but that’s about it. Overall, it wasn’t good value for what we paid. We expected more from a four star hotel, for example a welcome bottle of water in the room instead of having to buy it at their supermarket, better food and more attentive customer service. Also we found it strange to have to pay a deposit for beach towels, it sends the message that you don’t trust your customer. We came away from this hotel feeling disappointed for how much we paid for and their approach. You can’t beat the location on Playa de Muro so if you really want to stay there be prepared for mass tourism both in the resort and on the back street. You can definitely find more charming four star resorts elsewhere and at half the price.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2020

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and staff.
View from my balcony
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a wonderful location. As British tourists, we were very much in the minority, which we liked (Wir sind Europäer). The hotel has a very nice family-friendly atmosphere and (as we stayed in early September) there were lots of pre-school children around. The hotel was clean, the staff were delightful and the food, varied and plentiful. Our only complaint would be with the two sittings arrangement at dinner. Each sitting was just 90 minutes long and so everyone arrived for dinner at the earliest opportunity, creating chaos in the areas where the buffet was being served. It wasn't the relaxing, laid-back experience that we had hoped for. Towards the end of our holiday, the hotel changed the dining arrangement and allowed people to eat when they liked. The result was so much more enjoyable as people took their time and didn't feel under pressure. Perhaps earlier on in our holiday, the hotel was just too full and too busy to cope. We would love to return to Muro one day but we will need to save our pocket-money. This was one of the most expensive hotels we have visited, but probably the best.
Stayed 11 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent traveller
Disappointing rooms.
Stayed 12 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff and thin white lady at the dining room were feiendly kind and nice and helpful. The front desk(except the very young woman with pony tail) folks always looked too busy on their computers to talk or help But when you phoned down to ask they were helpful. Be aware you need to put up money to use towels and an iron (not one in the room) you DO get the money back upon return. Overall really good. Will stay there again.
Stayed 9 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 2 nights in Jun 2019

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i et
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Location for our cycling activity. Being refused entry to the restaurant for wearing shorts when females were allowed to wear shorts. I thought this type of sexist behaviour had been eradicated years ago
Stayed 4 nights in Apr 2019

8/10 Good

Nathan

Liked: Cleanliness, staff & service, room comfort
Mallorca 312 Bike Event - Hotel
I was staying at the hotel for the Mallorca 312 cycle event. Lovely hotel, nice staff, efficient, great position on beach, had a cold buffet on offer for night time arrivals. Some areas of the hotel were a little tired. Mostly an excellent hotel and excellent value for money.
Stayed 3 nights in Apr 2019

10/10 Excellent

Tehra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Excellent hotel service was very good food was nice and fresh staff were very good 5 stars all round Beach and sea amazing
Stayed 1 night in Apr 2019

10/10 Excellent

Tehra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday in majorca
Amazing place beautiful sea clean beach hotel staff food breakfast 5 stars brilliant experince
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dining staff really friendly and helpful however front desk not as much. Didn't tell us coffee facilities before breakfast was available only handed us a paper in Spanish assuming we can read. We only found out on last day. Otherwise very pleasant stay even though as off season nothing open around the hotel. Good variety of food in buffet .
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Really lovely hotel in a great location. 3 great pools and only steps from the beach, what more could you ask for. There was more than enough sun loungers dotted around, I particularly liked lying under a palm tree. Breakfast was really good and dinner had a different theme each night and seemed to cover all the bases for different diets. The spa facilities and gym were great. Would be perfect for families with a good variety of things to keep littke folk entertained. The animation team work really hard as do all of the staff who were all very polite and friendly. Will definitely go back
Stayed 9 nights in Aug 2018

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay at Muro Beach
The beach was beautiful. The staff were all nice. The buffet was adequate. A pass to the spa was included which had nice waiter features, sauna and steam room. There is limited parking at the hotel so we had to park at the beach. There is a fee to use the in room safe and a 15 euro deposit is required for use of beach towels. Overall it was a good value.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great hotel and the service was excellent. Great location for the Mallorca 312 sportive. Food and service was generally excellent. We had a sea view which was amazing particularly to wake up to the sunrise and gentle waves breaking on the beach. Only bad points were the people in the next door room who’s alarm went off 3 nights on the run at 1.20 am?! The sound came in from the balcony so had to close the windows and the air conditioning was not on so the room was very warm. Also they do an early breakfast between midnight and 7 but nothing between 7 and 8 am which is odd since 8 am is quite late for breakfast to start. Both minor points and we would stay again without hesitation.

8/10 Good

Cathy

Liked: Property conditions & facilities
Satisfied, but room for improvement
The price is a pretty good value considering breakfast and dinner were included! We also enjoyed the pool and spa area. However, some things were not as ideal. For instance, the shower did not appear clean and there was hair. Not a big deal to me and others may be very put off by that.... but, I do know the general expectation is not to your hotel in that condition. Also, we were double charged at the front desk although we previously paid online. Once we disputed it, we were offered our refund, but the transaction was not cancelled on the credit card. Once again - not a huge deal to us, but it may have happened to others. Lastly, this was mid-April so it was not quite as hot and humid as it is in the summer and our room was HOT. The AC was not blowing out cool air so we had to sleep with the window open. There are a ton of options for food at dinner and breakfast, but boy do they pack things up at 2130 on the dot. As with any buffet - some food is good, and some is not so good. Overall, still a great value. The staff members were very friendly and more than helpful and the overall presentation of the hotel is very nice.

10/10 Excellent

paul, Staffordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Been to the Playa Esperanza many times. The staff are very friendly and a lot of them remembered us from the previous visits and spent time talking to us. Located right on the beach and great for walking either way and across the road is Parc Naturel de Albufera. Mainly Germans and Spanish in the hotel but I have no problem with this as they will quite happily chat to you. We visit in early or late season and have been coming here for the last 16 years and have stayed about 14 times and will be returning again.