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Grupotel Alcudia Pins

3.5 star property

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December 2024
January 2025

Photo gallery for Grupotel Alcudia Pins

6 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers
Sundeck
Snack bar
Property entrance
On the beach, white sand

Reviews

7.6 out of 10

Good

Popular amenities

  • All inclusive
  • Bar
  • Gym
  • Hot Tub
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458
  • Playa de Muro
    6 min walk
  • Es Comú
    9 min walk
  • Albufera Natural Park
    3 min drive
  • Palma de Mallorca (PMI)
    54 min drive

Room options

View all photos for Double Family (2 Adults)

In-room safe, desk, blackout drapes, free WiFi

Double Family (2 Adults)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Pool View (2 Adults + 1 child)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 1 Bedroom, Pool View (2 Adults + 1 child)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (3 Adults)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 1 Bedroom, Partial Sea View (3 Adults)

  • Partial sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 Adults + 1 child)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 1 Bedroom, Partial Sea View (2 Adults + 1 child)

  • Partial sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Double Family (3 Adults)

In-room safe, desk, blackout drapes, free WiFi

Double Family (3 Adults)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Double Family (1 Adult)

In-room safe, desk, blackout drapes, free WiFi

Double Family (1 Adult)

  • Sleeps 1
  • 1 Twin Bed

View all photos for Apartment, 2 Bedrooms (3 adults)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 2 Bedrooms (3 adults)

  • Partial sea view
  • Sleeps 3
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom (2 Adults + 1 child)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 1 Bedroom (2 Adults + 1 child)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (2 adults + 1 child)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 2 Bedrooms (2 adults + 1 child)

  • Sleeps 3
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms (4 adults)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 2 Bedrooms (4 adults)

  • Sleeps 4
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Pool View (3 Adults)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 1 Bedroom, Pool View (3 Adults)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom (2 Adults)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 1 Bedroom (2 Adults)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Family (2 Adults + 2 children)

In-room safe, desk, blackout drapes, free WiFi

Double Family (2 Adults + 2 children)

  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 Adults)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 1 Bedroom, Partial Sea View (2 Adults)

  • Partial sea view
  • Sleeps 2
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom (3 Adults)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 1 Bedroom (3 Adults)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (2 adults + 3 children)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 2 Bedrooms (2 adults + 3 children)

  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Pool View (2 Adults)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 1 Bedroom, Pool View (2 Adults)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (2 adults + 2 children)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 2 Bedrooms (2 adults + 2 children)

  • Sleeps 4
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Family (2 Adults + 1 child)

In-room safe, desk, blackout drapes, free WiFi

Double Family (2 Adults + 1 child)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Pool View (2 Adults + 2 children)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 1 Bedroom, Pool View (2 Adults + 2 children)

  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom (2 Adults + 2 children)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 1 Bedroom (2 Adults + 2 children)

  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 Adults + 2 children)

In-room safe, desk, blackout drapes, free WiFi

Apartment, 1 Bedroom, Partial Sea View (2 Adults + 2 children)

  • Partial sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

About this property

Grupotel Alcudia Pins

3.5-star Muro hotel walkable to Playa de Muro
5 restaurants, 6 outdoor pools, and 2 poolside bars are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a fitness center, and a snack bar/deli. Housekeeping is available once per stay.
Grupotel Alcudia Pins offers 598 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers with deep soaking bathtubs, designer toiletries, and hair dryers. This Muro hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Grupotel Alcudia Pins are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grupotel Alcudia Pins features 6 outdoor swimming pools, a waterslide, a spa tub, and a fitness center. Dining is available at one of the hotel's 5 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and 3 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

This family-friendly hotel also offers a children's pool, a terrace, and barbecue grills. Complimentary uncovered self parking is available on site.

Grupotel Alcudia Pins has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Bufet principal - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Green & Grill - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Taverna - This beach restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
La Bambola - This restaurant specializes in Italian cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
The Garden BBQ - Overlooking the garden, this restaurant specializes in barbecue and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

All inclusive details

All-inclusive room rates at Grupotel Alcudia Pins are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

Danish, English, German, Norwegian, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 to 14 for adults and EUR 7 to 7 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • Snack bar/deli

Restaurants on site

  • Bufet principal
  • Green & Grill
  • La Bambola
  • Taverna
  • The Garden BBQ

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Playground
  • Shopping
  • Spa tub
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 29-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge
  • Toaster

More

  • Air conditioning
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 60.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14.00 to 14.00 for adults, and EUR 7.00 to 7.00 for children
  • Late check-out fee: EUR 60.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number H-PM-2637

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

TUI FAMILY LIFE Alcudia Pins Hotel Muro
TUI FAMILY LIFE Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins Muro
TUI FAMILY LIFE Alcudia Pins
TUI FAMILY LIFE Alcua Pins Mu
TUI BLUE Alcudia Pins
Grupotel Alcudia Pins Muro
Grupotel Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins
Grupotel Alcudia Pins Hotel Muro

Grupotel Alcudia Pins Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 28 out of 94 reviews" "
Rating 8 - Good. 33 out of 94 reviews" "
Rating 6 - Okay. 18 out of 94 reviews" "
Rating 4 - Poor. 9 out of 94 reviews" "
Rating 2 - Terrible. 6 out of 94 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

k

Stayed 1 night in Aug 2024

6/10 Okay

miriam

Stayed 9 nights in Aug 2024

10/10 Excellent

massoud

Stayed 2 nights in Jul 2024

8/10 Good

Andrew

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was really nice but the Air Con wasn’t very effective. Only a very short walk to the beach. Staff all very helpful and friendly. We were room only but bought food from the hotel facilities - mainly the Crispy Corner. Food was only OK. Shop was very convenient and overall the hotel had everything you could need for a good holiday. We enjoyed it and would most likely stay there again.
Stayed 7 nights in Jun 2024

4/10 Poor

Denis

Traveled with partner
Disliked: Cleanliness, staff & service
Made skipped our room cleaning. Very noisy room facing the back of the kitchen. Wifi did not reach our room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel! It’s really family oriented and they go above and beyond to make you feel comfortable. Lots of activity for kids, lots of options for food in the hotel and also around the property. There is also a grocery shopping right outside the hotel, very convenient. Overall we had a great experience.
Stayed 3 nights in Jul 2023

10/10 Excellent

Stephen

Stayed 7 nights in Aug 2023

6/10 Okay

Rocio

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
La cama para niños de la habitación familiar bastante incómoda, la limpieza se puede mejorar en todo el establecimiento, hay telarañas en los pasillos, la recepción holia fatal como a podrido los 5 días de nuestra estancia, el desayuno y cena buffet yo lo mejoraría tanto en calidad como en presentación con un poco de cariño ganaría mucho mas.
Stayed 4 nights in Jul 2023

8/10 Good

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We enjoyed our holiday here. Pros: locatoon next to beautiful beach, pretty good buffet food, very friendly staff, great kids entertainment Cons: pool could do with a decent clean as we got ill from it on our first day, not really any entertainment for adults, would prefer a location that is closer to more shops/town centre as this is a bus ride from somewhere like that
Stayed 7 nights in Aug 2022

10/10 Excellent

Simon

Stayed 3 nights in Aug 2022

6/10 Okay

Christina

Liked: Staff & service, room comfort
If you don’t have children, the hotel is not for y
If you don’t have children, the hotel is not for you. This area is full of children and not much else. Quite old building and facilities. Simple furnishings. Friendly staff.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Nice family vacation
It was a perfect vacation for a family, children garden, nice sea view. A little bit overpriced in the nearest supermarket otherwise it’s fine!
Stayed 8 nights in Oct 2021

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

8/10 Good

F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great family place.
We had excellent accommodation although we were above the main restaurant and opposite the nightly entertainment so it was a bit noisy. The room was clean and well equipped although we did have a kitchen with plenty of crockery but no cutlery. Food was good, although buffet style is not my cup of tea, there was a really good range of styles of foods with plenty of salads and local dishes. It was well cooked and presented and no horrendous queues associated with many all inclusive places. The pools were on the cold side. The children would have played a lot longer if they had been a bit warmer, consequently we spent most of our time at the beach as it was warmer. A bit disappointing was the daily €14 for 2 beds and an umbrella on the beach. This adds to the cost somewhat.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Well run, very good food, pleasant room. Ideal for a family holiday. Good facilities. Good entertainment to suit the whole family. Only minor criticism is that it was sometimes difficult to get a sunbed if you were late up! Great holiday!
Stayed 4 nights in Jun 2019

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Henrik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigtig godt 👍
Rigtig godt hotel, dejlig tæt på lækker strand. Vi kommer igen. Mange mennesker ved pool, men vi var mest på stranden og fitness rum trænger til en opgradering .
Udsigt værelse
Stayed 10 nights in Aug 2024

6/10 Okay

Sophia

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Pau

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Volveremos sin duda
Stayed 3 nights in Aug 2024

2/10 Terrible

Malin

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SÉJOUR HORRIBLE
On devait avoir un logement avec vue sur la grande piscine en étage on s est retrouvé au rdc j avais précisé loin des ascenseurs pour être au calme c était tellement bruyant que nous nous sommes pas reposé !!! Au final votre Apart hôtel était nul et pourtant on est pas chiant d habitude
Stayed 7 nights in Aug 2024

6/10 Okay

Ruth-Marie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Alcudia pins
Veldig små og trange rom. Såvidt man kunne gå forbi sengen. Passer for 2 personer, ikke en familie på 4. Dårlig renhold rundt bassengområdet og fellestoaletter.
Stayed 11 nights in Aug 2024

2/10 Terrible

Manuel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
BUEN HOTEL PARA PERSONAS SIN NARIZ
El hotel está bien, le falta un poco de mantenimiento en algunas áreas comunes. En las noches toda la zona tiene un fuerte olor a heces que no te permite caminar por las áreas comunes o bien utilizar el balcón, las habitaciones se pasa es olor fecal, este olor comienza a las 11 en punto PM y dura hasta las 6 am que es cuando cambia el viento, ES HORRIBLE , y la respuesta del hotel es que es un problema de la planta de tratamiento que tiene la zona lo cual afecta a todos los hoteles, está info está en internet “mal olor en Platja muro” si bien no es un problema del hotel directamente , afecta directamente a los huéspedes y trabajadores los cuales también se quejan de tener que dormir todas las noches con el olor a heces que es más fuerte de lo que podrían llegar a imaginar. las toallas se cambian solo los lunes y jueves, si las quieres cambiar antes como para además del olor a heces no tener olor a humedad debes pagar 1 euro por toalla. la piscina la cierran a las 6 PM y se oscurece a las 10 PM.
Stayed 4 nights in Aug 2024