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Universal Aparthotel Elisa

4.0 star property

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December 2024
January 2025

Photo gallery for Universal Aparthotel Elisa

Bar (on property)
Bar (on property)
In-room safe, desk, free cribs/infant beds, free WiFi
Outdoor pool, sun loungers
Property grounds

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Laundry
  • Pool

Explore the area

Map
C/ Circuit del Llac, 1, Playa de Muro, Muro, Mallorca, 7480
  • Playa de Muro
    7 min walk
  • Platja dels Francesos
    10 min walk
  • Alcúdia Beach
    6 min drive
  • Palma de Mallorca (PMI)
    48 min drive

Room options

View all photos for Premier Studio, Terrace (2 adults)

In-room safe, desk, free cribs/infant beds, free WiFi

Premier Studio, Terrace (2 adults)

  • 323 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Balcony (2 adults)

In-room safe, desk, free cribs/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony (2 adults)

  • 431 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Studio (2 adults)

In-room safe, desk, free cribs/infant beds, free WiFi

Studio (2 adults)

  • 323 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony (2 Adults + 2 Children)

In-room safe, desk, free cribs/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony (2 Adults + 2 Children)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Apartment, 1 Bedroom, Balcony (2 Adults + 1 Child)

In-room safe, desk, free cribs/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony (2 Adults + 1 Child)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Premier Studio, Terrace (2 Adults + 1 Child)

In-room safe, desk, free cribs/infant beds, free WiFi

Premier Studio, Terrace (2 Adults + 1 Child)

  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony (3 adults)

In-room safe, desk, free cribs/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony (3 adults)

  • 431 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premier Studio, Terrace

In-room safe, desk, free cribs/infant beds, free WiFi

Premier Studio, Terrace

  • Studio
  • 1 bathroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Studio, Balcony (2 Adults + 1 Child)

In-room safe, desk, free cribs/infant beds, free WiFi

Studio, Balcony (2 Adults + 1 Child)

  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

About this property

Universal Aparthotel Elisa

4-star Muro aparthotel walkable to Playa de Muro
Along with an outdoor pool, this aparthotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a snack bar/deli, and a children's pool. Each apartment provides an LCD TV with satellite channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Added amenities include free WiFi, a balcony, and room service. Housekeeping is not available.
Universal Aparthotel Elisa offers 71 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 22-inch LCD televisions come with satellite channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Muro aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Universal Aparthotel Elisa features an outdoor pool and a children's pool. Dining options at the aparthotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the aparthotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This family-friendly aparthotel also offers a terrace, a vending machine, and an arcade/game room. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
Onsite venue - Overlooking the garden, this restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service is available.

Languages

Catalan, English, French, German, Italian, Spanish

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Family friendly

  • Children's pool
  • Free crib
  • Playground

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Stovetop
  • Water dispenser

Dining

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 17 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 22-inch LCD TV with satellite channels
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • No housekeeping service
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • On a lake

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 71 units
  • Bicycle rentals
  • Double-glazed windows
  • Garden
  • No plastic water bottles
  • Water dispenser

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between October 23 and April 5.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 17 per person
  • Airport shuttle fee: EUR 18.40 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Aparthotel Elisa Muro
Universal Aparthotel Elisa Muro
Elisa Muro
Aparthotel Elisa Hotel Playa De Muro
Aparthotel Elisa Playa De Muro, Majorca
Universal Aparthotel Elisa
Universal Elisa Muro
Universal Elisa
Universal Aparthotel Elisa Playa De Muro Majorca
Aparthotel Elisa Playa De Muro
Aparthotel Elisa
Universal Elisa Muro
Universal Aparthotel Elisa Muro
Universal Aparthotel Elisa Aparthotel
Universal Aparthotel Elisa Aparthotel Muro

Universal Aparthotel Elisa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 60 out of 144 reviews" "
Rating 8 - Good. 64 out of 144 reviews" "
Rating 6 - Okay. 13 out of 144 reviews" "
Rating 4 - Poor. 4 out of 144 reviews" "
Rating 2 - Terrible. 3 out of 144 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James, Edmonton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Anke the property manager allowed us to switch our room to one with a poolside view. The apartment was setup fine for a short stay and appears to have renovated lately.
Stayed 5 nights in Apr 2024

8/10 Good

Veronica

Stayed 9 nights in Aug 2023

8/10 Good

Benjamin Daniel

Stayed 7 nights in Aug 2023

10/10 Excellent

Vinit

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great all around.
Stayed 9 nights in Apr 2023

10/10 Excellent

Keiron

Traveled with partner
Liked: Amenities, property conditions & facilities
Highly recommend!
Stayed 7 nights in Oct 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation staff are polite and helpful excellent value for accommodation and surroundings are beautiful make it a relaxing holiday
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean apartments, excellent pool with pool bar and very friendly bar staff, quiet area within 5 minutes of shops and beach.
Stayed 9 nights in Aug 2019

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018

8/10 Good

F, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size apartment with everything we needed, basic but comfortable. Reception staff were very helpful and contacted them a couple of times before staying. Lovely size pool and supermarket very close. Genuine 5 minute walk to the beach and restaurants. We had the buffet breakfast one morning which was a bit disappointing so catered for ourselves for the rest of the week. All in all would recommend and stay again.
Stayed 7 nights in Sep 2018

10/10 Excellent

paul, essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and close to the beach
absolutely fantastic , clean excellent staff and the food was great.
Stayed 7 nights in Aug 2018

8/10 Good

sanjeev, UK

Liked: Staff & service, room comfort
Close to the beach and shops
Excellent stay the pool was lovely not too busy and the beach is 2 mins walk, Their is supermarket across the road which we used. They only have basic kitchin. We love our stay here.
Stayed 4 nights in Jul 2018

10/10 Excellent

Newtons

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent a week in a 1 bedroom apartment, with balcony overlooking the pool , half board, it was lovely. Plenty of chairs and umbrellas round the pool. Small kiddies pool, more suitable for under 5 rather than older kids, not much for older children to do. Although there was a free table tennis table and a pool table 1 euro a game. Evening meals were large portions and excellent. Breakfasts were buffet. The only problem I had was the waitress who took exception to me taking 2 oranges, cutting and squeezing them to make my own Orange Juice. She wanted me to use the machine drinks. It was annoying. The hotel was in a quiet area and had a Spar supermarket just a few steps away. A short walk further on were more shops and a Burger King if you wanted a quick burger. The beach was also a short walk further past Burger King. Staff were super friendly at this hotel and we had a very relaxing holiday which we really enjoyed. Maria and Mike June 2018
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay but my kids had the best time ever. Staff and food was great along with the price for food. Everything was walking distance and opened late. There's a restaurant opposite the compound that is a must try. Over all im very pleased and loved my apartment, it was perfect.
Stayed 3 nights in Jun 2018

10/10 Excellent

Karen, Shropshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
We stayed a couple of nights in the half term Staff were all very helpful Room and facilities were spotless, only comment would be that the bed was a little hard for me Peaceful street just moments from the beach My son loved it!
Stayed 2 nights in Oct 2017

10/10 Excellent

David, ws66bx

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great little hotel close to beach bars and restaurants only problem was sitcom not very cold
Stayed 7 nights in Jul 2017

10/10 Excellent

Gno, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just lovely overall
Lovely staff, very helpful and accommodating and the pool was decent sized and not too busy. The little bar there made good food and cocktails and was reasonably priced. 5 minute walk to the beach and 10 to the strip of restaurants, however even the restaurant right outside the apartments was amazing. My apartment was facing the back and had a small garden to sit and drink/eat/smoke, very private too. Would recommend this to everyone, whether families or young adults and suits all.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great basic digs
This is a very nice little hotel one street back from the Main Street - so still within five minutes walk of the beach, but just a little bit quieter. Nice pool area with lots of flowers, restaurants and a shop just across the street. Easy to park the car in October, don't know what it would be like in August - Expedia lists it as having parking but it doesn't have a car park, it's on the road. Pleasant staff, well equipped studio apartment with fridge, microwave and hotplate.

10/10 Excellent

Nikolaos, Newcastle upon Tyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel
As described everything perfect. Well equipped kitchen and decorated apartment. Very good location 50 yards from main road and therefore not noisy. Excellent value for money.

8/10 Good

Richard, Nottingham

Liked: Room comfort
OK if thats what you want.
We were put in one of the older Apartments outside the main complex and very much left to our own devices. The Kitchen was sparsely equipped, it was a good job I brought my own sharp knife for slicing. As it was an older apartment it was showing some age and the Free WiFi was sporadic at best, but on the plus side it was more spacious than the main complex apartments and we were away from the hustle and bustle of the pool, which suited us fortunately. Overall we enjoyed our stay and would use this Aparthotel again, but only because it is cheap and happens to suit our purposes.

6/10 Okay

Verified traveler

Liked: Cleanliness
Hotel met needs on a basic budget
Very clean and tidy apartment - not a comfortable bed - quiet apartment at rear of hotel except if your neighbours were noisy - not a lot of soundproofing. Pleasant pool although small. Situated very near restaurants and shops. Sampled breakfast one morning but not very appetising!

8/10 Good

cathy, Powys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful week away
Pleasant aparthotel in quieter part of resort, well placed for short walk to strip. Good facilities in apartments, hot water on demand and lovely large balconies. Well maintained. Stayed end of season so pool bar/restaurant not always open. Good spar across the road. Overall good value.

10/10 Excellent

Michael, Gloucester England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, good value Hotel
We arrived early on monday morning and had a good value meal while we waited for the room to be completed. Our room was pleasant and well set out with a kitchenette and good bathroom. This hotel is well placed to visit the local area and is set in a pleasant area. Locally there is a selection of restaurants and bars but the hotel offers a good value restaurant with good food and reasonable prices. The bar prices are also extremely good value. The shops are 3 min walk and the beach 5 minutes. The beach is clean and has a lifeguard. All the staff were hard working and attentive, they also put up with my appalling attempts at spanish! overall a very enjoyable stay and we have recommended this hotel to family and friends.

4/10 Poor

Shane, UK

Disliked: Room comfort
Not what I hoped for
Booked 7 nights at the hotel based on reviews. Called ahead to discuss the room and gentlemen on the room was unhelpful and uncompromising (paid months ahead for a family of four). Given two single beds joint together to sleep, which was not even with three inches higher/lower than the other. On the third day the air-condition broke down and was still broken after check-out! Very uncomfortable and restless nights. Watch out for mosquitoes!

10/10 Excellent

steve, brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment complex
This apartment block had all we wanted and the restaurant on site served a wide range of good food at reasonable prices. The only slight downside and this was slight was that the sofa bed was really just two sofas pushed together and thus wasn't the mist comfortable to sleep on. Good location close to beach and many local restaurants.